Joey Dillon

Customer Support Manager at Connexionz
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
US

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • CompTIA A+
    CompTIA
    Mar, 2021
    - Oct, 2024
  • Agile
    Management & Strategy Consultant
    May, 2020
    - Oct, 2024
  • Green Belt Certification (GB)
    Management & Strategy Consultant
    Apr, 2020
    - Oct, 2024

Experience

  • Connexionz
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Customer Support Manager
      • Dec 2020 - Present

      Providing customer and technical support to customers nationwide. I am involved in shipping, inventory, purchasing and operational coordination with our staff as well as external customers. Familiar wih JIRA and creating and tracking issues within the system. Organizing and coordinating monthly, bi-weekly and weekly meetings with customers to address any concerns or issues as well as provide updates from our company as well. Coordinating traveling arrangements with our techs for installations, troubleshooting and site visits to resolve any issues. Provide training with our software to our customers with applicable dispatch and routeplanner software and also provide ongoing support.

  • Scientific Games
    • United States
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Field Services Engineer
      • Feb 2018 - Dec 2020

      Provided on site and remote service to 10 casino properties for hardware and software, including hardware inventory and software updates. Involved in over 25 table and systems installations in the field, including hardware and software. Provided maintenance and support for shuffler machines. Provided replacement and repair for table parts and equipment. Coordinated install and removal projects with field and scheduling personnel.

    • Technical Support Specialist
      • Aug 2007 - Feb 2018

      Worked with ~100 field service personnel and multiple departments, such as Engineering and Project and Product Management Departments, to document and troubleshoot issues globally and report fixes. As SME, collaborated in creating training documentation and standard operating procedures (SOPs) for new hires and field personnel to use to adhere to company policies.Provided on site and remote service to 10 casino properties for hardware and software, including hardware inventory and software updates. Involved in over 25 table and systems installations in the field, including hardware and software. Provided maintenance and support for shuffler machines. Provided replacement and repair for table parts and equipment. Coordinated install and removal projects with field and scheduling personnel.

    • Systems Monitor
      • Aug 2006 - Aug 2007

      Coordinated projects and documentation between departments for operations to meet corporate policies. Tested handheld device software for functionality and refined the workflow process within the software. Completed reports for the department on progressive jackpots, earnings and payouts over the course of the week

Education

  • Western Governors University
    In Progress, Cloud Computing/Network Engineering
    2020 - 2022
  • Associate of Arts Degree, General Studies, Southern West Virginia Community College, Logan, WV

Community

You need to have a working account to view this content. Click here to join now