Experience

Community CARES

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Customer Service Manager

  • Jan 2021 - Present

  • Worked from home answering inbound phone calls • Monitored agents' phone calls • Had certain call metrics/quotas that you had to meet • Processed cards taking customer's info over the phone • Wrote the customer's information in our system to send them the pledge kit out • Followed a script • Used my customer service skills to make sales. • Reported to the upper manager end of the day • Worked from home answering inbound phone calls • Monitored agents' phone calls • Had certain call metrics/quotas that you had to meet • Processed cards taking customer's info over the phone • Wrote the customer's information in our system to send them the pledge kit out • Followed a script • Used my customer service skills to make sales. • Reported to the upper manager end of the day



Solix Inc.

• United States
• Business Consulting and Services
• 200 - 300 Employee

• Contract Reviewer

  • Mar 2020 - Dec 2020

  • Worked with businesses in the Monmouth County area • Received and reviewed applications of businesses to see if they qualify for grants up to 10k that were given because of COVID-19 • Reviewed their tax returns to see if they matched their applications. Used 2018/2019 taxes as a basis for review • Utilized lighthouse and salesforce as primary work tools. These were used to submit the applications and review applications provided by businesses. • Worked extensively with customers calling them and following up with them in case extra documentation was needed. Worked closely with colleagues as well. Show less



Nielsen Dodge Chrysler Jeep Ram

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Coordinator

  • Feb 2018 - Feb 2020

  • Assisted customers with their vehicle inquiries • Worked closely with "point guards" to ensure sales • Increased social media following and clicks by 200% • Kept a log of customers and followed up with them to make sure their all their needs were fully met • Assisted customers with their vehicle inquiries • Worked closely with "point guards" to ensure sales • Increased social media following and clicks by 200% • Kept a log of customers and followed up with them to make sure their all their needs were fully met



Lemcon Inc

• United States
• Telecommunications
• 100 - 200 Employee

• Junior Project Manager

  • Jan 2015 - Jan 2018

  • Recorded weekly payroll and maintained accurate data records • Coordinated all Stages of Work and Change Orders • Coordinated the implementation of projects under the supervision of a project manager • Tracked various issues, allocating resources and planned tasks that was reported to supervisors, and the senior project manager • Recorded weekly payroll and maintained accurate data records • Coordinated all Stages of Work and Change Orders • Coordinated the implementation of projects under the supervision of a project manager • Tracked various issues, allocating resources and planned tasks that was reported to supervisors, and the senior project manager