Experience

Lift Up

• United States
• Individual and Family Services
• 1 - 100 Employee

• Digital Marketing Director

  • Dec 2020 - Present

  - Established a new SEO keyword strategy to optimize our organic growth in searchengines using SEM rush.- Helped streamline social media posting by using Sprout Social and Canva.- Using Google Analytics to find trends and see where our traffic is coming from.- Optimizing digital media efforts to give the tangible needs around the world theexposure they need to fully fund our giving project goal. - Established a new SEO keyword strategy to optimize our organic growth in searchengines using SEM rush.- Helped streamline social media posting by using Sprout Social and Canva.- Using Google Analytics to find trends and see where our traffic is coming from.- Optimizing digital media efforts to give the tangible needs around the world theexposure they need to fully fund our giving project goal.



Pet Stuff Inc.

• United States
• 1 - 100 Employee

• Manager

  • Apr 2013 - Present

  • Established a new database for a Mac Point of Sale System called Lightspeed.• Ordering products from four different vendors each week.• Making special orders to our standard purchase orders and keeping in contact with customers regarding the status of their order.• Manage and establish employees’ work schedule.• Manage returned items and prepare them to be sent out to the distributers.• Update the inventory quantities with items backordered, damaged or discontinued.• Manage reorder points and quantities for all products in the store.

• Customer Service Representative

  • Aug 2008 - Apr 2013

  • Managed customer transactions daily.• Assisted customers with finding a proper diet for their pet.• Learned to sell new products that come into Pet Stuff’s inventory.• Worked through transaction issues and returns.• Called customers regarding special order forms.• Entered new inventory prices into the computer system.



Starkey Hearing Technologies

• Inventory Coordinator

  • Apr 2017 - Sep 2020

  • Managed inventory for education and training and coordinated with trainers and sales reps to showcase our products worldwide.• Programmed hearing aids to show the desired features reps wanted to showcase.• Managed logistics and coordinated shipments of our equipment.• Managed equipment for the 2018 and 2020 Starkey Innovation EXPO in Las Vegas where we showcased our newest products and features.• Proficient in hearing aid firmware updates and Inspire programming software updates.• Aided in app-beta testing prior to each year’s product launch.• Through multiple Starkey apps, I tested hearing aid connectivity as well as cloud-based sharing with Android and iOS devices.• Collaborated with teams internationally to build the best customer experiences for on-campus visits and destination events.• Worked with R&D in pre-launch support of our new product lines as well as post-launch follow- up to ensure we provided the best possible product and service.

• Customer Relations Consultant

  • Jul 2015 - Apr 2017

  • Served and advised audiologists and hearing care professionals to provide the gift of hearing.• Worked within numerous systems to process and manage hearing aid orders.• Communicated complex messages to customers clearly and professionally across four different product platforms.• Identified and anticipated customer requirements, expectations, and needs.• Build Troubleshooted our customers’ online ordering programs.• Served as midwest sales collaborator who provided and received insight on how to best serve specific accounts in that region.



Bethel University Transportation

• Shuttle Driver

  • Jan 2014 - Jan 2015



Timbercreek Furniture

• United States
• Furniture and Home Furnishings Manufacturing

• Intern

  • May 2014 - Aug 2014

  • Apprenticed in the construction of rustic furniture for cabins and lake homes.• Gained additional sales experience with the furniture I ordered or constructed.• Studied search engine optimization by researching under-utilized keywords. • Maximized the placement of keywords to create better visibility in search engines.• Gained experience in using Amazon Webstore for website development. • Apprenticed in the construction of rustic furniture for cabins and lake homes.• Gained additional sales experience with the furniture I ordered or constructed.• Studied search engine optimization by researching under-utilized keywords. • Maximized the placement of keywords to create better visibility in search engines.• Gained experience in using Amazon Webstore for website development.



Fido's Pantry Inc.

• Customer Service Representative

  • Feb 2012 - Sep 2012

  • Managed customer transactions daily.• Assisted customers with finding a proper diet for their pet.• Learned to sell new products that come into Fido's Pantry's inventory.• Worked through transaction issues and returns. • Managed customer transactions daily.• Assisted customers with finding a proper diet for their pet.• Learned to sell new products that come into Fido's Pantry's inventory.• Worked through transaction issues and returns.