Independent Contractor

• May 2022 - Present

Leads Generation Leads Generation

Independent Contractor

• May 2022 - Present

Customer Service Specialist/Trainer

• Nov 2019 - May 2022

SPEECH WRITER

• Feb 2016 - Mar 2020

Police Training related speeches Police Training related speeches

ASSOCIATE TRAINER

• Sep 2018 - Nov 2019

ASSOCIATE TRAINER Convergys/Concentrix Malaysia-Facebook | September to November 11, 2019 Handles trainees from various market Coordinates with clients on training mechanisms and strategies as well as on module development and review Reason of Leaving: Wife Maternity (Second Baby Delivery in Late November) ASSOCIATE TRAINER Convergys/Concentrix Malaysia-Facebook | September to November 11, 2019 Handles trainees from various market Coordinates with clients on training mechanisms and strategies as well as on module development and review Reason of Leaving: Wife Maternity (Second Baby Delivery in Late November)

CUSTOMER SERVICE ASSOCIATE II

• Jul 2017 - Sep 2018

CUSTOMER SERVICE ASSOCIATE II CUM QA APPRENTICE Convergys Malaysia- Microsoft B2B | July 2017 to Sept 2018 Top Customer Service Representative Interfaces with Microsoft customers for Business to Business mechanism through Volume Licensing assistance with Microsoft Partners and End Users Promoted to Quality Assurance Apprentice within seven (7) months of service Reason of Leaving: Promotion to a Different Program CUSTOMER SERVICE ASSOCIATE II CUM QA APPRENTICE Convergys Malaysia- Microsoft B2B | July 2017 to Sept 2018 Top Customer Service Representative Interfaces with Microsoft customers for Business to Business mechanism through Volume Licensing assistance with Microsoft Partners and End Users Promoted to Quality Assurance Apprentice within seven (7) months of service Reason of Leaving: Promotion to a Different Program

CUSTOMER SERVICE ASSOCIATE I

• Feb 2016 - Jun 2017

CUSTOMER SERVICE ASSOCIATE I CUM QA APPRENTICE Convergys Shaw-Microsoft B2B | February 2016 to June 2017 Top Customer Service Representative Interfaces with Microsoft Loyalty Program-Subscription customers via inbound calls, outbound calls, or through the Internet depending upon client requirements Promoted to Quality Assurance Apprentice within six (6) months of service Reason of Leaving: Internal Transfer to Convergys KL Malaysia CUSTOMER SERVICE ASSOCIATE I CUM QA APPRENTICE Convergys Shaw-Microsoft B2B | February 2016 to June 2017 Top Customer Service Representative Interfaces with Microsoft Loyalty Program-Subscription customers via inbound calls, outbound calls, or through the Internet depending upon client requirements Promoted to Quality Assurance Apprentice within six (6) months of service Reason of Leaving: Internal Transfer to Convergys KL Malaysia

SECTION CHIEF, ORGANIZATIONAL ALIGNMENT DIVISION

• Sep 2014 - Feb 2016

SECTION CHIEF, ORGANIZATIONAL ALIGNMENT Center for Police Strategy Mngt-Phil. Nat'l Police | Sept 2014 to Feb 2016 Ensures the alignment of initiatives, targets and measures with the budget, in collaboration with concerned offices and units Monitors, assesses and reviews implementation of budget alignment to the initiatives and recommend actions needed, if any, to the TWG and NAGPTD, in collaboration with concerned Directorial Staff and Units/Offices Performs other task relative to alignment of plans and budget to strategy, in collaboration with concerned Directorial Staff Assists in organizing and facilitating events/workshops/seminars on the cascading of the strategy at every level of the PNP organization.Master of Ceremony in several events in the Philippine National Police relative to PNP transformation Reason of Leaving: Career Growth due to Non Security of Tenure Show less

INBOUND SALES ADVISOR/MENTOR

• May 2013 - Sep 2014

INBOUND SALES ADVISOR/MENTOR Convergys One Ayala-Onstar | May 2013 to September 2014 Top Sales Advisor Interfaces with customers via inbound calls Sells Onstar-related products and services Reason of Leaving: Higher Post Offer in PNP INBOUND SALES ADVISOR/MENTOR Convergys One Ayala-Onstar | May 2013 to September 2014 Top Sales Advisor Interfaces with customers via inbound calls Sells Onstar-related products and services Reason of Leaving: Higher Post Offer in PNP

CUSTOMER SERVICE/TECH/BILLING/SALES REPRESENTATIVE

• Dec 2011 - Feb 2013

CUSTOMER SERVICE/TECH/BILLING/SALES REPRESENTATIVE Concentrix Philippines- Dish Cable Company | December 2011 to April 2013 Top Customer Service Representative Interfaces with customers via inbound calls Sells Dish-related products and services Reason of Leaving: Political Career CUSTOMER SERVICE/TECH/BILLING/SALES REPRESENTATIVE Concentrix Philippines- Dish Cable Company | December 2011 to April 2013 Top Customer Service Representative Interfaces with customers via inbound calls Sells Dish-related products and services Reason of Leaving: Political Career

PROJECT WRITER/DEVELOPMENT SPECIALIST

• Jul 2008 - Nov 2011

PROJECT WRITER/DEVELOPMENT SPECIALIST Phil National Police-Program Management Office | July 2008 to Nov 2011 Initiates, plans, monitors, and evaluates advocacy projects Communicates to internal and external stakeholders Helps design and manage the PNP- Integrated Transformation Program projects as follows: o PNP Retirement and Pension System Project; o PNP Legal Assistance/Legislative Agenda Program; o PNP Human Rights Project; o PNP Mindanao Peace Initiatives; o PRO-PMO ITP Implementation Handholding Seminar-Workshops; and o Takbong Maharlika Tungo sa Pagkakaisa. Reason of Leaving: Career Growth due to Non Security of Tenure Show less

FACULTY MEMBER

• Jun 2007 - May 2008

FACULTY MEMBER Mindanao State University-ILS | June 2007 to June 2008 MSU-Integrated Laboratory School Grade 6 Adviser College Entrance Examination Review Teacher Reason of Leaving: Career in Metro Manila FACULTY MEMBER Mindanao State University-ILS | June 2007 to June 2008 MSU-Integrated Laboratory School Grade 6 Adviser College Entrance Examination Review Teacher Reason of Leaving: Career in Metro Manila