Experience

Bruni & Campisi, Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Experience Supervisor

  • Feb 2022 - Present

• Lead Customer Service Representative

  • Jul 2017 - Feb 2022

  In charge of scheduling appointments for service appointments and back flow tests for residential and small commercial accounts that are in need of our servicesProactively calling into our database of customers and following up on scheduling return visits for our HVAC techs and Plumbers.Assist in dispatching our HVAC techs and Plumbers when lead dispatcher is off/on vacation.Handle customer escalations as needed directed from my Operations Manager.Outbound calling to renew customer Maintenance Agreements and up selling customers that don't have current agreements. Show less



RingBoost

• United States
• Advertising Services
• 1 - 100 Employee

• Inside Sales Account Executive

  • May 2016 - Feb 2017

  In charge of securing rental agreements for RingBoost's memorable Toll free Vanity phone numbers to prospective clients to help boost sales for their businesses. Prospected within a certain territory/demographic via emails and cold calls and also handled in bound calls/emails in order to assist with questions/best number for each business I conversed with. Managed ongoing business relationships in order to see if there was a need for additional number/other areas to market to/ building rapport in order to keep client engaged. Show less



Fenice Energy

• India
• Renewables & Environment
• 400 - 500 Employee

• Inside Sales Manager

  • Dec 2014 - Aug 2015

  In charge of creating prospect lists for targeted zones in the DG sector. Cold called/emailed prospects in order to gain interest and generate new leads for multiple Sales Directors. Updated leads in our Project Management Software daily while assisting Sales Directors with new strategies to help penetrate the market. In charge of creating prospect lists for targeted zones in the DG sector. Cold called/emailed prospects in order to gain interest and generate new leads for multiple Sales Directors. Updated leads in our Project Management Software daily while assisting Sales Directors with new strategies to help penetrate the market.



RGS Energy

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Inside Sales Manager

  • Jan 2014 - Oct 2014

  Acquired by RGS Enegy in January of 2014. Implemented marketing strategies for inside sales group. In charge of creating campaign lists in order to distribute to inside sales team for prospecting in dedicated markets resulting in a 20% increase in appointments set for outside sales agents. Kept leads/old opportunities up to date in Salesforce(CRM) to insure the information was as accurate. Acquired by RGS Enegy in January of 2014. Implemented marketing strategies for inside sales group. In charge of creating campaign lists in order to distribute to inside sales team for prospecting in dedicated markets resulting in a 20% increase in appointments set for outside sales agents. Kept leads/old opportunities up to date in Salesforce(CRM) to insure the information was as accurate.



Mercury Solar Systems

• United States
• Renewables & Environment
• 1 - 100 Employee

• Inside Sales Account Manager

  • Dec 2010 - Dec 2013

  Cold call/email/send hard mailers daily to assist outside sales agents. Over $9,500,000 in sales over three year period directly from leads generated. #1 producer for inside sales team for three consecutive years. Cold call/email/send hard mailers daily to assist outside sales agents. Over $9,500,000 in sales over three year period directly from leads generated. #1 producer for inside sales team for three consecutive years.



Statlistics

• United States
• Advertising Services
• 1 - 100 Employee

• Sr. Account Executive

  • Aug 2008 - Mar 2010

  Responsible for, among other things, maintaining existing accounts and opening new accounts for the company Provided marketing and sales assistance to the Company*s regional manager (*RM*) including, without limitation, the preparation of reports for the RM with recommendations for fulfilling large scale customer purchase requests. Responsible for, among other things, maintaining existing accounts and opening new accounts for the company Provided marketing and sales assistance to the Company*s regional manager (*RM*) including, without limitation, the preparation of reports for the RM with recommendations for fulfilling large scale customer purchase requests.



Nestlé Waters

• France
• Food and Beverage Services
• 700 & Above Employee

• Commercial Sales Representative

  • Nov 2006 - Jul 2008

  In charge of weekly conference calls to review best practices and results from day before with team. Called dozens of prospects daily to generate a pipeline for call backs on closing leads. Responsible for closing multiple sales per day on commercial accounts which included filtration units and water dispensers. In charge of weekly conference calls to review best practices and results from day before with team. Called dozens of prospects daily to generate a pipeline for call backs on closing leads. Responsible for closing multiple sales per day on commercial accounts which included filtration units and water dispensers.



Pro Performance, Inc

• Stamford, CT

• Director of Regional Sales

  • Nov 2000 - Mar 2006

  Implemented new ideas and procedures to improve sales via blast e-mails/promotional specials. Managed and maintained inventory and priced inventory to maintain competitive with other Internet sales companies in industry. Trained new employees to use the company's proprietary software programs and to perform sales related tasks pursuant to established company procedures. Consistently a top sales representative for company regularly closing on millions in gross sales annually. Implemented new ideas and procedures to improve sales via blast e-mails/promotional specials. Managed and maintained inventory and priced inventory to maintain competitive with other Internet sales companies in industry. Trained new employees to use the company's proprietary software programs and to perform sales related tasks pursuant to established company procedures. Consistently a top sales representative for company regularly closing on millions in gross sales annually.