Joe Roberts
Senior Operations Co-Ordinator at ACT FORWARDING & LOGISTICS LIMITED- Claim this Profile
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Bio
Michael Adamou
I have managed Joe for just over two years and in that time, he has demonstrated incredible levels of development, ambition and success. Arriving as a Business Development Manager, Joe’s ability to achieve target after challenging target with a total calmness and with all the self motivation you’d expect from a top performer was instant. After 9 months of delivery, I had an easy decision in promoting Joe into a Team Leader Role - here he excelled even further, motivating and coaching a team of 5 Business Development Managers and consistently delivering success in that role too. Alongside this, Joe worked with me at a central level to help aid the business in developing new methods for lead nurturing and acquisition. Joe has the rare qualities of being a calm, reliable, consistent and trustworthy performer who learns quickly, adapts quickly and delivers quickly. He would be an asset to any business, particularly those specialising in performance and marketing. A communicator, liked and respected by all and a pleasure to work with
Amy Morris
I had the pleasure of working for Joe whilst at Reach PLC, I’ve reported to many managers in the past but Joe by far has been the best. Nothing was to much trouble. Joe was always on hand to push the team to achieve their full potential and bonus. I’ll really miss working with Joe and without hesitation would recommend him.
Michael Adamou
I have managed Joe for just over two years and in that time, he has demonstrated incredible levels of development, ambition and success. Arriving as a Business Development Manager, Joe’s ability to achieve target after challenging target with a total calmness and with all the self motivation you’d expect from a top performer was instant. After 9 months of delivery, I had an easy decision in promoting Joe into a Team Leader Role - here he excelled even further, motivating and coaching a team of 5 Business Development Managers and consistently delivering success in that role too. Alongside this, Joe worked with me at a central level to help aid the business in developing new methods for lead nurturing and acquisition. Joe has the rare qualities of being a calm, reliable, consistent and trustworthy performer who learns quickly, adapts quickly and delivers quickly. He would be an asset to any business, particularly those specialising in performance and marketing. A communicator, liked and respected by all and a pleasure to work with
Amy Morris
I had the pleasure of working for Joe whilst at Reach PLC, I’ve reported to many managers in the past but Joe by far has been the best. Nothing was to much trouble. Joe was always on hand to push the team to achieve their full potential and bonus. I’ll really miss working with Joe and without hesitation would recommend him.
Michael Adamou
I have managed Joe for just over two years and in that time, he has demonstrated incredible levels of development, ambition and success. Arriving as a Business Development Manager, Joe’s ability to achieve target after challenging target with a total calmness and with all the self motivation you’d expect from a top performer was instant. After 9 months of delivery, I had an easy decision in promoting Joe into a Team Leader Role - here he excelled even further, motivating and coaching a team of 5 Business Development Managers and consistently delivering success in that role too. Alongside this, Joe worked with me at a central level to help aid the business in developing new methods for lead nurturing and acquisition. Joe has the rare qualities of being a calm, reliable, consistent and trustworthy performer who learns quickly, adapts quickly and delivers quickly. He would be an asset to any business, particularly those specialising in performance and marketing. A communicator, liked and respected by all and a pleasure to work with
Amy Morris
I had the pleasure of working for Joe whilst at Reach PLC, I’ve reported to many managers in the past but Joe by far has been the best. Nothing was to much trouble. Joe was always on hand to push the team to achieve their full potential and bonus. I’ll really miss working with Joe and without hesitation would recommend him.
Michael Adamou
I have managed Joe for just over two years and in that time, he has demonstrated incredible levels of development, ambition and success. Arriving as a Business Development Manager, Joe’s ability to achieve target after challenging target with a total calmness and with all the self motivation you’d expect from a top performer was instant. After 9 months of delivery, I had an easy decision in promoting Joe into a Team Leader Role - here he excelled even further, motivating and coaching a team of 5 Business Development Managers and consistently delivering success in that role too. Alongside this, Joe worked with me at a central level to help aid the business in developing new methods for lead nurturing and acquisition. Joe has the rare qualities of being a calm, reliable, consistent and trustworthy performer who learns quickly, adapts quickly and delivers quickly. He would be an asset to any business, particularly those specialising in performance and marketing. A communicator, liked and respected by all and a pleasure to work with
Amy Morris
I had the pleasure of working for Joe whilst at Reach PLC, I’ve reported to many managers in the past but Joe by far has been the best. Nothing was to much trouble. Joe was always on hand to push the team to achieve their full potential and bonus. I’ll really miss working with Joe and without hesitation would recommend him.
Credentials
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Customs Declaration
British International Freight Association - BIFANov, 2020- Sep, 2024 -
Master Certificate in Business Management
MasterClassManagement.comSep, 2020- Sep, 2024 -
The Fundamentals of Digital Marketing
Google Digital GarageSep, 2020- Sep, 2024
Experience
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ACT FORWARDING & LOGISTICS LIMITED
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United Kingdom
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Truck Transportation
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1 - 100 Employee
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Senior Operations Co-Ordinator
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May 2021 - Present
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Senior Team Leader
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Oct 2020 - May 2021
I was appointed to project manage two brand new customer service departments within the company, covering the likes of recruitment, training and eventually coaching and managing staff hired due to the increase in demand that Brexit would bring to the business. Working closely with the directors and senior management team, we created two departments that operated side by side managing two different parts of the business with great success. Successes included producing training manuals for two pieces of software that were rolled out as a guide for both new starters and customers, staff rostering to cover a 24/7 period across two departments and producing a full training schedule for all new starters to follow to ensure everyone entered a new industry with confidence. Show less
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Reach plc
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United Kingdom
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Technology, Information and Media
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700 & Above Employee
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Senior Business Development Manager
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Aug 2019 - Sep 2020
Managing the Business Development team with the focus being to increase revenue generated, with a first year increase of 86.86% from the previous twelve months. Increased teams success rate with hitting key targets from 35% before my leadership to 74% and a new customer increase of 68% from the previous twelve months thanks to a change of culture and new techniques introduced.
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Business Development Manager
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Aug 2018 - Aug 2019
Focusing on lead generation, I consistently broke the records the team previously had with the methods I introduced and was quickly trained to be promoted into a leadership role thanks to the amount of revenue and new customers I brought in to the team.
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Saga plc.
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United Kingdom
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Financial Services
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700 & Above Employee
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Senior Sales Executive & Team Leader
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Apr 2013 - Aug 2018
Generated over £1,000,000 in sales and achieved numerous promotions due to consistent performance to become the first top level sales operative in my department whilst fulfilling my duties as a step-up manager. Directly contributed to the improvement of over 100 agents through coaching sessions held on a weekly basis. Had coaching methods and engagement techniques rolled out across all call centres due to the success they brought. Generated over £1,000,000 in sales and achieved numerous promotions due to consistent performance to become the first top level sales operative in my department whilst fulfilling my duties as a step-up manager. Directly contributed to the improvement of over 100 agents through coaching sessions held on a weekly basis. Had coaching methods and engagement techniques rolled out across all call centres due to the success they brought.
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Education
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London South Bank University
Second Class Honours, Games Cultures
Community
