Joerg (Josh) Spiegl

Chargeback Investigator EMEA German-speaking Market at Signifyd
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Contact Information
us****@****om
(386) 825-5501
Location
Southend-on-Sea, England, United Kingdom, UK
Languages
  • Deutsch Native or bilingual proficiency
  • Englisch Full professional proficiency
  • Niederländisch Elementary proficiency
  • Spanisch Elementary proficiency
Skills

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Bio

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Credentials

  • Master Microsoft Beginner to Advanced
    Udemy: Online Courses
    Feb, 2021
    - Nov, 2024
  • 20 Best Communication Hacks - Influence and Persuade People
    Udemy: Online Courses
    Jun, 2020
    - Nov, 2024
  • Microsoft Excel - Advanced funtions with INDEX and MATCH
    Udemy: Online Courses
    Jun, 2020
    - Nov, 2024
  • Microsoft Excel - Data Analysis and Dashboard Reporting
    Udemy: Online Courses
    Jun, 2020
    - Nov, 2024
  • Schlagfertigkeit - Die 30 besten Schlagfertigkeits-Techniken (Repercussiveness - The 30 best Repercussiveness Techniques)
    Udemy: Online Courses
    Jun, 2020
    - Nov, 2024
  • Schwarze Rhetorik: Manipulation durch Sprache! (Dark Rhetoric: Manipulation through language!)
    Udemy: Online Courses
    Jun, 2020
    - Nov, 2024
  • Storytelling - Mit guten Geschichten begeistern! (Storytelling - Fascinate with good stories!)
    Udemy: Online Courses
    Jun, 2020
    - Nov, 2024
  • Microsoft Excel - Data Analytics Power Query and PivotTables
    Udemy: Online Courses
    May, 2020
    - Nov, 2024
  • Microsoft Excel - Excel Top Hacks
    Udemy: Online Courses
    May, 2020
    - Nov, 2024
  • Microsoft Excel - Excel from Beginner to Advanced
    Udemy: Online Courses
    May, 2020
    - Nov, 2024
  • Visa Europe Dispute Resolution Workshop
    Visa
    Oct, 2012
    - Nov, 2024
  • Advanced Google Analytics
    Google
    Jun, 2020
    - Nov, 2024
  • Google Analytics Certification
    Google
    Jun, 2020
    - Nov, 2024
  • Google Analytics for Beginners
    Google
    Jun, 2020
    - Nov, 2024

Experience

  • Signifyd
    • United States
    • Software Development
    • 400 - 500 Employee
    • Chargeback Investigator EMEA German-speaking Market
      • Apr 2021 - Present

  • FIS
    • United States
    • Information Technology & Services
    • 700 & Above Employee
    • Invoicing Administrator
      • 2015 - 2020

      ➜ Facilitated the timely management of invoices, settlements and credit note requests. ➜ Maintained meticulous levels of attention-to-detail to ensure data integrity. ➜ Aided strategic decision-making having prepared and presented reports and analytical reviews. ➜ Gathered, analysed and assimilated data from diverse sources to support report creation. ➜ Delivered thousands of pounds in translation cost savings via a German billing translation project. ➜ Identified and managed staff training needs to optimise performance and service delivery. Show less

  • Fiserv
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Chargeback Clerk
      • 2011 - 2015

      ➜ Saved ~€15k in write-offs caused by systems downtime having identified alternative processes. ➜ Secured €1k saving in merchant chargeback fees via introduction of a reporting system. ➜ Gathered, analysed and assimilated data from diverse sources to support report creation. ➜ Saved ~€15k in write-offs caused by systems downtime having identified alternative processes. ➜ Secured €1k saving in merchant chargeback fees via introduction of a reporting system. ➜ Gathered, analysed and assimilated data from diverse sources to support report creation.

  • Fiserv
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Adviser
      • 2010 - 2010

      ➜ Consulted with clients to analyse their requirements and promote appropriately tailored solutions. ➜ Oversaw timely activation of credit cards while overseeing account closure. ➜ Consulted with clients to analyse their requirements and promote appropriately tailored solutions. ➜ Oversaw timely activation of credit cards while overseeing account closure.

  • E.ON UK
    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Customer Service Adviser, Credit Management and Payments
      • 2008 - 2010

      ➜ Harnessed interpersonal communication skills to engage with customers from diverse backgrounds. ➜ Tactfully and diplomatically resolved concerns and complaints. ➜ Screened and resolved incoming enquiries in line with strict service expectations and deadlines. ➜ Harnessed interpersonal communication skills to engage with customers from diverse backgrounds. ➜ Tactfully and diplomatically resolved concerns and complaints. ➜ Screened and resolved incoming enquiries in line with strict service expectations and deadlines.

  • OBI Group Holding
    • Germany
    • Retail
    • 700 & Above Employee
    • Shop Floor Assistant, Garden Centre
      • 2007 - 2007

  • Sankt Johannes Krankenhaus
    • Troisdorf-Spich (Germany)
    • Administrator, Department/Stock (previous employed as Administrator A&E Archives)
      • 2005 - 2007

  • Heinz-Dieter Curdt Car Trade
    • Linz/Rhine (Germany)
    • Administrator
      • 2005 - 2005

  • OBI Group Holding
    • Germany
    • Retail
    • 700 & Above Employee
    • Shop Floor Assistant, Hardware Department, later Plumbing
      • 2004 - 2005

  • Katholisches Krankenhaus im Siebengebirge Sankt Johannes e.V. (Catholic Hospital Sankt Johannes)
    • Bad Honnef (Germany)
    • Civil- & Community Service, instead of National Service (as caretaker and gardener)
      • 2000 - 2001

  • Lafarge Refractories GmbH (renamed from Basalt Feuerfest GmbH)
    • Linz/Rhine (Germany), later relocated to St. Augustin (Germany)
    • Industrial Business Management Assistant (Apprenticeship)
      • 1998 - 2000

Education

  • University of Applied Sciences St. Augustin (Germany)
    Business Management
    2001 - 2004
  • Ludwig Erhard Schule Neuwied (School providing vocational education)
    Industrial Business Management Assistant, Industrial Business Management
    1998 - 2000
  • Ludwig-Erhard-Berufskolleg Bonn (Commercial College)
    (AVCE)/BTEC National Diploma Standard, Business Managment
    1996 - 1998
  • Luwig-Erhard-Berufskolleg Bonn (Commerical School)
    Advanced Technical Certificate (NVQ Level/City & Guilds Level 2 & NVQ Level/City & Guilds Level 3), Business Management
    1994 - 1996

Community

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