Joemon Mathew

Customer Success Architect at Tulip Retail
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • English Full professional proficiency
Skills

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Credentials

  • Oracle Certified PL/SQL Developer
    Oracle
    Jul, 2018
    - Nov, 2024
  • ITIL Foundation Examination
    TUV SUD
    Dec, 2013
    - Nov, 2024
  • Red hat Certified Engineer
    Red Hat
    Jun, 2018
    - Nov, 2024

Experience

  • Tulip
    • Canada
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Customer Success Architect
      • Oct 2019 - Present

    • Application Support Engineer
      • Sep 2018 - Sep 2019

  • UST
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Software Developer
      • Jun 2012 - Jun 2018

      Passionate Software Developer with 6 years experience in providing service to clients in UST Global. Was leading a team supporting/modifying/testing software applications in production for a leading Retail Company. Passionate Software Developer with 6 years experience in providing service to clients in UST Global. Was leading a team supporting/modifying/testing software applications in production for a leading Retail Company.

  • Genpact
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Process Specialist
      • Apr 2006 - Nov 2007

      • Remote L1 support for a North American Leading Truck Leasing company’s in-house claims dept • Gather details from Lawyers, Police officers, Doctors, Drivers etc about accidents involving their trucks and use Mainframe system and other web tools for searching and entering details • Responsible for training newly joined team members • Hold weekly meeting with clients and present weekly data • Remote L1 support for a North American Leading Truck Leasing company’s in-house claims dept • Gather details from Lawyers, Police officers, Doctors, Drivers etc about accidents involving their trucks and use Mainframe system and other web tools for searching and entering details • Responsible for training newly joined team members • Hold weekly meeting with clients and present weekly data

Education

  • Government Engineering College, Thrissur
    Master of Computer Applications - MCA, Computer Applications
    2008 - 2011
  • St. Alberts College, Banerji Road, Ernakulam 682 018
    Bachelor of Science - BS, Mathematics
    2003 - 2006
  • Kendriya Vidyalaya
    High School/Secondary Diplomas and Certificates
    1991 - 2003

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