Experience

The Family Psychology Place
• Canada
• Medical Practices
• 1 - 100 Employee
• Project Assistant

  • Apr 2023 - Present


Horizon Laser Vision Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Clinical and Communications Director

  • Aug 2021 - Oct 2022

  Working alongside the Medical Director and Board of Directors, I was responsible for the development, management, and evaluation of administrative and operational activities of 2 surgical facilities in accordance with the mission, vision, and values of the company. This position involved providing operational and financial reporting to the Board of Directors, as well as providing a clear line of communication between the Board, shareholders, employees, and the Optometric/Ophthalmology community. This role also had me responsible for external marketing and the implementation of programs and initiatives to promote growth and a return-on-investment for shareholders. Clinical duties included testing and providing patient education. Show less



The Centre for Foundational Development

• Canada
• Mental Health Care

• General Manager

  • Nov 2020 - Aug 2021

  Reporting directly to the CEO, this position involved handling the day-to-day operations of 17 clinical and administrative staff: scheduling, accounts receivable, training and coaching. This position also involved direct communication with the executive team to ensure that procedures were being followed and needs were being met, as well as to discuss client satisfaction. Other duties included: working alongside the Human Resources department for onboarding new team members, maintaining client files, communicating with vendors, and overseeing the facility. Show less

• Administrative Lead

  • Dec 2016 - Nov 2020

  Handled day-to-day operations for a team of 25+ clinical staff: scheduling, billing, and managing correspondence with clients and outside practitioners. Clerical duties included ordering of office supplies, photocopying, filing/archiving. This position also had me responsible for onboarding and training new staff on office procedures and policies, as well as facilitating quarterly meetings for ongoing development. Most recent projects included: overhauling our clinical system; introducing a group benefits plan for team members; overseeing the re-branding of the company (website, protocols, internal systems). During the COVID-19 pandemic I was in charge of implementing tele-therapy services in our offices, updating consent and protocols to be in-line with the recommendations of the regulatory-body. I also serve as the liaison between the head psychologist(s) and lawyers for the purpose of arranging private assessments/medical/legal reports. Show less



Eye Gallery

• France
• Retail

• Office Manager

  • Feb 2016 - Oct 2016

  Invoiced and billed third party providers, as well as Alberta Health Care. Adjusted accounts, and managed accounts receivable. Maintained all patient files and relevant requisitions. Designed spreadsheets to track office growth. Scheduled patients and suppliers. This position also had me providing ongoing coaching and training to a larger group of professionals. Responsible for maintaining prescription drug catalogue based on the Alberta Association of Optometrists’ approval. Handled other assignments as delegated by my superiors. Show less



Eye Q Optometry

• United States

• Director of Patient Care

  • Jul 2015 - Feb 2016

  Worked as a liaison with account representatives, ensuring the clinic was meeting consumer standards with processes and products. Implemented procedures and protocols to improve the client experience. Booked appointments for two-doctor office. Handled telephone and email inquiries. Efficiently handled patient flow. Dispensed contact lenses and prescription eyewear. Cleaned and maintained all office instruments and equipment. Entered all relevant patient information into digital patient management software/data entry. Designed ways to attract new patients and clients to a start-up business. Show less

• Office Manager

  • Jan 2013 - Jun 2015

  Having been promoted within the company, my new direct responsibilities included:- Triaging patient phone calls and managing the Doctor schedule- Creating an efficient staff schedule that guaranteed proper patient care at optimum booking times- Collecting specified metrics to track office growth- Directing incoming and outgoing referrals to Ophthalmology offices, guaranteeing that patients were seen promptly- Meeting with company representatives to ensure that office needs were being met with the newest contact lens and pharmaceutical technologyWhile I was not involved in every aspect of the office's function, I did make it my business to watch the office succeed, often taking on new tasks and leadership roles to maximize productivity. Overall, I made sure that the office ran efficiently. Show less

• Optometric Assistant

  • Jul 2012 - Dec 2012

  Served as primary assistant to three doctors, and direct contact between the owner and other team members. Triaged patients to ensure proper office flow. Collected patient case history and completed pre/post examination. Handled incoming and outgoing correspondence with specialty clinics. Managed product inventory. Ensured office was equipped with newest pharmaceuticals and contact lens technology. Dispensed ophthalmic equipment such as eyewear and contact lenses, and handled adjustments of prescription and non-prescription spectacles. Created and adjusted staff working schedule. Submitted and received Alberta Health Care claims, and dealt with third party billings. Ordered office supplies. Show less