Experience

NCG Hospitality

• United States
• Hospitality
• 100 - 200 Employee

• Assistant General Manager

  • Aug 2013 - Present

  Assisting the General Manager with hotel operations including, hiring, revenue management, decisions on room pricing for all market segments and seasons, maintaining franchise and management company standards. Maintaining employee files, schedules, payroll, developing team members, accounts receivable and account payable. Leading the front desk in customer service and company culture. Making sure that all departments are prepaired for operations and accounting audits given by the management… Show more Assisting the General Manager with hotel operations including, hiring, revenue management, decisions on room pricing for all market segments and seasons, maintaining franchise and management company standards. Maintaining employee files, schedules, payroll, developing team members, accounts receivable and account payable. Leading the front desk in customer service and company culture. Making sure that all departments are prepaired for operations and accounting audits given by the management company.Assisting our sales team by being the main contact for all groups that they book for the hotel and working one on one with the client from the day they book until after they check out.

• Assistant General Manager

  • Jul 2012 - Aug 2013

  Assisting the General Manager with hotel operations including, hiring, revenue management, decisions on room pricing for all market segments and seasons, maintaining franchise and management company standards. Maintaining employee files, schedules, payroll, developing team members, accounts receivable and account payable. Leading the front desk in customer service and company culture. Making sure that all departments are ready for operations and accounting audits given by the management… Show more Assisting the General Manager with hotel operations including, hiring, revenue management, decisions on room pricing for all market segments and seasons, maintaining franchise and management company standards. Maintaining employee files, schedules, payroll, developing team members, accounts receivable and account payable. Leading the front desk in customer service and company culture. Making sure that all departments are ready for operations and accounting audits given by the management company.

• Front Office Manager

  • Oct 2009 - Jul 2012

  Leading the front desk in customer service and promoting company culture. Hiring and developing front desk team members, creating schedules, payroll, accounts receivable and account payable. Making sure all paper work is in order for accounting audits given by managment company. Maintaining franchise and management company standards.

• Groups Coordinator

  • May 2008 - Oct 2009

  Assisting our sales team by being the main contact for all groups that they book for the hotels and working one on one with the client from the day they book until after they check out. Booking and setting up meeting for the hotels.

• Guest Service Representative

  • Dec 2006 - May 2008