Experience

Liberty Hill Independent School District

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Bassoon Instructor

  • Oct 2022 - Present



Georgetown ISD

• United States
• Primary and Secondary Education
• 500 - 600 Employee

• Bassoon Instructor

  • Oct 2022 - Present



Lakewood Double Reeds

• Owner

  • Sep 2022 - Present



Pflugerville ISD

• United States
• Education Administration Programs
• 700 & Above Employee

• Bassoon Instructor

  • Sep 2022 - Present



Girl Scouts of Central Texas

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Customer Care Manager

  • Jul 2021 - Present

  The Customer Care Manager serves the Customer Care Director and the COO. Oversees all responsibilities of the Customer Care Department. This position manages a variety of customer service tasks and processes, ensuring the department meets or exceeds customer care benchmarks. Manages all Tier 1 customer care support for the council, including assigning cases to other staff, monitoring the case escalation queue, maintaining the solutions knowledge base, creating email templates, and supervising all customer care staff. Uses customer care tools to log and track customer support requests Show less

• Customer Care Admin

  • Mar 2020 - Jul 2021

  The Customer Care Admin serves as the first point of contact for inquiries via phone, email, support cases, or in-person. This position is responsible for providing the highest level of customer service to all members/customers, both external and internal. The Customer Care Admin also provides leadership for department projects and serves as a role model for other staff. Reviews Volunteer Systems knowledge base of solutions on a regular basis for gaps, errors, duplicates, or missing information. Corrects or escalates as needed. Processes financial partnership and membership financial aid requests, as well as some online forms. Assists customers with performing criminal background checks. Show less

• Customer Care Specialist

  • Dec 2018 - Mar 2020

  The Customer Specialist serves as the first point of contact for inquiries via phone, email, support cases, or in-person. This position is responsible for providing the highest level of customer service to all members/customers, both external and internal. Responds appropriately and professionally to all customer inquiries, including but not limited to email, support cases, phone, and face-to-face interactions. Enhances the Council reputation by providing a positive customer experience for both internal and external customers. Becomes a subject matter expert for Volunteer Systems. Assists in staff training of these tools. Creates and maintains knowledge base solutions for the council case management system. Inputs data from source documents into council databases. Receives, receipts, and processes forms and reports. Helps provide data integrity for membership databases, including running reports and completing any needed corrective actions. Processes financial partnership and membership financial aid requests, as well as some online forms. Assists customers with performing criminal background checks. Show less



South Park Animal Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• Client Care Specialist

  • Apr 2016 - Dec 2018

  My position as a Customer Care Specialist entailed greeting clients and taking patients to their examination rooms. Before the patient's visit, I gathered previous veterinary history and other pertinent client documents. In addition to attending to the clients and their pets, I performed janitorial duties for the hospital. This includes: sanitizing rooms after each pet visit, cleaning the entire hospital every night, taking out the trash, upkeeping the coffee station, and organizing the pharmacy. Additional responsibilities included: euthanasia grief counseling, booking appointments, relaying lab-work results, client education, dispensing medication, drawing up vaccines, restraining patients, conflict management, weighing patients, assembling kennels, receiving inventory and stocking inventory. While employed at South Park Animal Hospital, I attended seminars focused on customer support, team leading, and conflict resolution/client retention through Fred Pryor Seminars. Show less



The Joint Chiropractic

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Wellness Coordinator

  • Nov 2014 - Apr 2016

  I orchestrated the flow of new and regular patients for The Joint #2801. I directing new and loyal clientele for resident massage clinic Sage Blossom, while working in a semi-fast paced environment with high standards of cleanliness and service. Duties included: Greeting/recognizing patients, arranging patient/doctor preferences pre-chiropractic adjustment, compiling extensive medical records and itemized billing history, janitorial duties/upkeep of office ambiance, making wellness coordinator schedule, upkeep of patient Wellness Plans, tech maintenance of office computer, organization of ARB Binder which houses Wellness Plan records, creating intake forms, patient conflict resolution, Wellness Plan/Premium Wellness Plan forms, and Superbill templates, ordering supplies/forms from OfficeMax, ordering janitorial/restroom supplies, making/receiving a variety of phone calls with excellent customer service and clarity. I delivered weekly deposits to Chase Bank, assembling petty cash for the next day and creating a Daily Reconciliation for the day’s transactions/totals, providing work/school excuse forms, and finally orchestrating the flow of patients intensely with the Doctors via Skype. Show less



Tatte Bakery & Cafe

• United States
• Restaurants
• 100 - 200 Employee

• Barista

  • Dec 2013 - Oct 2014

  Prepared beverages and meals for loyal clientele and their families in a fast paced environment with high standards of service and satisfaction. Duties included: Brewing coffee and crafting espresso drinks, assembling store front/back, janitorial duties, counting out drawers, product knowledgeability, filling order forms, customer service in store and over the phone, standing for long periods of time, cake/tart packaging, heavy lifting and running. Prepared beverages and meals for loyal clientele and their families in a fast paced environment with high standards of service and satisfaction. Duties included: Brewing coffee and crafting espresso drinks, assembling store front/back, janitorial duties, counting out drawers, product knowledgeability, filling order forms, customer service in store and over the phone, standing for long periods of time, cake/tart packaging, heavy lifting and running.



Sun-fed Beef

• New York, New York, United States

• Warehouse Manager

  • Jun 2013 - Nov 2013

  Supervised the inventory/distribution of Maple Avenue Farms frozen grass fed beef and pork products. Packed market bags before NYC Farmers Markets. Transported the bags. Executed cash and card transactions with ease and charisma. Built customer loyalty. Broke down heavy pallet loads of boxes. Cooked samples for customers. Set up: tent, coolers, tables, signs, display case, and panels. Supervised the inventory/distribution of Maple Avenue Farms frozen grass fed beef and pork products. Packed market bags before NYC Farmers Markets. Transported the bags. Executed cash and card transactions with ease and charisma. Built customer loyalty. Broke down heavy pallet loads of boxes. Cooked samples for customers. Set up: tent, coolers, tables, signs, display case, and panels.



Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Crew Member

  • Mar 2012 - Mar 2013

  Executed cash transactions quickly and accurately. Organized and positioned product cases in produce warehouse and walk-in cooler, product display,.conducted price checks for cashiers and service clerks. Broke down heavy pallet loads of cases, boxes and bags. Handled products and equipment in accordance with safety and sanitation guidelines providing a WOW customer experience. Executed cash transactions quickly and accurately. Organized and positioned product cases in produce warehouse and walk-in cooler, product display,.conducted price checks for cashiers and service clerks. Broke down heavy pallet loads of cases, boxes and bags. Handled products and equipment in accordance with safety and sanitation guidelines providing a WOW customer experience.