Experience

Regina Public Library

• Canada
• Libraries
• 1 - 100 Employee

• Customer Service Clerk

  • Mar 2020 - Present

  Key Achievement: Apply strong written and verbal communication skills while maintaining attention to detail. • Assist all Patrons of the Library with persuasive interpersonal skills to any inquiries they have regarding the Branch and Website. • Maintain RPL standards of providing a safe, secure and inviting environment. • Completed Saskatchewan Occupational Health and Safety Level 1. Key Achievement: Apply strong written and verbal communication skills while maintaining attention to detail. • Assist all Patrons of the Library with persuasive interpersonal skills to any inquiries they have regarding the Branch and Website. • Maintain RPL standards of providing a safe, secure and inviting environment. • Completed Saskatchewan Occupational Health and Safety Level 1.



Wascana Flower Shoppe

• 1 - 100 Employee

• Floral Designer

  • Aug 2019 - Feb 2020

  Key Achievement: Design arrangements in an extremely fast paced work environment based on customer needs. • Proficient in all key areas of designs, customer services and team support. Key Achievement: Design arrangements in an extremely fast paced work environment based on customer needs. • Proficient in all key areas of designs, customer services and team support.



Bug-A-Bee Creations

• Business Owner

  • Jan 2016 - May 2019

  Key Achievement: Created and sustained top-producing relationships with customers and business partners producing an increase in profit of 10% each year. • Maintained methods and techniques for workers, with goals of improving productivity, efficiency and cost saving. • Stocked and established daily inventories in order to guarantee a smooth, profitable operating workplace. • Generated repeat business and client referrals by providing excellent customer service. • Responded to telephone, e-mail, and in-person inquiries from clients in an efficient and effective manner.



Creative Edge Flowers

• Canada
• Retail
• 1 - 100 Employee

• Manager and Desinger

  • May 2015 - Oct 2015

  Key Achievement: Assessed clients’ business and operational needs and introduced services to meet requirements and provide solutions. • Enforced company policies to keep business agile and responsive to changing conditions. Key Achievement: Assessed clients’ business and operational needs and introduced services to meet requirements and provide solutions. • Enforced company policies to keep business agile and responsive to changing conditions.



PetSmart

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • May 2014 - May 2015

  Key Achievement: Implemented departmental performance goals and targets for the sales team, increasing productivity. • Mentored employees to maintain company standards. • Promoted branding initiatives, developing effective marketing and sales strategies to meet new business goals. Key Achievement: Implemented departmental performance goals and targets for the sales team, increasing productivity. • Mentored employees to maintain company standards. • Promoted branding initiatives, developing effective marketing and sales strategies to meet new business goals.



Michaels Arts and Crafts

• Customer Experience Manager

  • Oct 2009 - May 2014

  Key Achievement: Restructured the classroom program, creating an increase in sales and improving our classroom to 2nd in the country. • Facilitated nationwide training programs for new and existing representatives. • Answered customer questions and resolved issues by asking probing questions • Resolved concerns with safety, performance and grievances between employees promptly. Key Achievement: Restructured the classroom program, creating an increase in sales and improving our classroom to 2nd in the country. • Facilitated nationwide training programs for new and existing representatives. • Answered customer questions and resolved issues by asking probing questions • Resolved concerns with safety, performance and grievances between employees promptly.



Reitmans

• Canada
• Retail Apparel and Fashion
• 1 - 100 Employee

• Manager

  • Apr 2005 - Jun 2006

  • Responsible for stressing the importance of providing superior customer service and meeting sales objectives • Manage incoming stock; including supervising product inventory, verifying quantity and quality and supervising staff to setup presentation on the sales floor in a timely manner and according to plan. • Staff development including recruitment, training, coaching, on floor training, and competence assessment • Interface directly with customers to provide assistance and resolve problems. • Handle scheduling of employees, related personnel issues, progression, promotion, training, and termination of existing staff through performance appraisals. • Managed cashiers in areas of customer service, monies handling, voids, shift breaks, and inventory control.



Indigo

• United States
• Advertising Services

• Manager

  • Apr 2000 - Apr 2005

  • Responsible for stressing the importance of providing superior customer service and meeting sales objectives • Merchandised incoming product onto the sales floor Manage total store level operations, including staff hiring, training, evaluation and work schedules. • Handle budget planning and tracking, accounting and payroll. • Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance. • Direct loss prevention initiatives • Responsible for every phase day-to-day store operations. • Established sales goals managed budgets and devised sales forecasts. • Maximized sales and profitability of assigned areas through execution of company programs. • Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates. • Responsible for personnel management, merchandise selection and presentation and store operations.


Foot Locker/Randy River
• Manager

  • Apr 1998 - Apr 2000