Realtor

• May 2021 - Present

Senior Store Manager

• Mar 2019 - Jun 2020

•Strategically increased negative sales trend to over 2.5% within 6 months through improvement of fresh food offerings and favorable customer service practices. •Implemented targeted coaching on effective checkout speed and engagement improving customer satisfaction from 70% to 80% within 6 months.•Collaborated with customers to evaluate needs resulting in increased service offerings in multiple areas, including organic products, resulting in a 5% increase in produce sales.

Waste Management Specialist

• Aug 2018 - Mar 2019

Serves as Waste Management Specialist responsible for identifying opportunities for eliminating waste in Kroger stores to improve overall sales and profitability. Maintains responsibility for training and coaching Division Learning Store Associates on solutions in backroom, freezer, and coolers to sustain sales floor conditions to drive sales. Collaborates cross-functionally to ensure all waste management techniques and methods align with the organization’s overall goals, sales targets, and objectives. Established store location to train entire division as model learning store on waste management solutions and practices. Focuses on implementing initiatives and best practices to minimize shrink and cost, improving sales and bottom line. Show less

Senior Store Manager

• Feb 2015 - Aug 2018

Progressively demanding decision-making positions overseeing grocery, drug GM and perishable, produce, meat, deli. Wine & spirits, and front-end departments. Managed all day-to-day operations for high volume store with over 105,000 sq. ft. Supervised a staff of up to 280 employees including 6 managers with staffing, training, scheduling and performance evaluation responsibilities. Directly responsible for inventory control, budgeting, safety compliance, shrinkage and maintaining effective operating standards. Accomplishments: ► As a Store Manager for Middletown & McMahan generates over $1MM weekly core sales with highest customer count in the division, over 2MM customers per year ► Achieved Top Identical Sales in the district, and improved profits by $250K over the prior year ► Delivered Record Sales Week of $1.9MM—6% sales increase over previous year ► Successfully led store teams through major center store remodeling at two different stores, 2016 and 2017 ► Achieved Record Sales Week at McMahan of $1,683,000 during the Christmas 2017—increased sales by 1% over previous year with an increase of $140K in profits Show less

Winning in Each Store Special Assignment

• Feb 2013 - Feb 2015

Winning in Each Store Division Lead responsible for training deployment rollout, coordinating scheduling, facilitating the process, communicating to store teams, executive team and follow-up with store visits.► Lead the Division in "Stretch" assignment—enhanced customer experience by teaching/coaching focus departments on Friendly, Fresh and In-stock in stores.

Division Sales Manager

• Mar 2012 - Jan 2013

Worked collaboratively with Corporate Teams to achieve Drug GM sales and profit budgets. Achieved effective programs to fit the market to encompass sales planning/distributions, space management, price and service.

District Operations Coordinator

• Feb 2008 - Feb 2012

Serve as a liaison to appropriate Department, providing upward feedback on the effectiveness of the enterprise systems and/or applications. Work with store management to identify store opportunities, analyze reports and make recommendations to improve sales, shrink, safety, profit and the customers shopping experience.

Grocery Coordinator

• Feb 2008 - Feb 2010

Instruct and train stores associates in the proper use of their stores display space, special or seasonal merchandising techniques and follow through on the implementation of Enterprise//Division store sets that allow for proper allocation, variety and freshness of product. Instruct and train Department Managers in proper ordering, execution of sales plan, implementation and development of product mix to support consistent sales, profit, and tonnage growth.

Retail Management

• Feb 2004 - Feb 2008

Lead store teams in the planning, implementation and execution of merchandising and operations initiatives. Work with store assistant managers, department managers and store associates to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation.

District Customer Service Coordinator

• May 2001 - Feb 2004

Assist stores in the achievement of providing a favorable customer Shopping Experience, which enhances Kroger's reputation for service as the merchant of choice in the retail food industry.

Assistant Store Manager

• Nov 1996 - May 2001