New Hire Sales Trainer and People Development Coach

• Aug 2021 - Present

E-Commerce Sales Specialist

• Mar 2021 - Aug 2021

Sales Advisor/Training

• Apr 2018 - Mar 2021

Store Manager

• Mar 2016 - Apr 2018

Gym Director

• Aug 2014 - May 2016

Accelerated gym enrollment by 143% and increased revenues by 28.6% as a result of new customer feedback program. Conferenced with parents before and after classes to assess status of program and implemented ideas which led to an increase of 17 referrals a month and an improved close rate on "free trials" from 55 to 90%. Earned president's circle franchise award for overall growth performance. Accelerated gym enrollment by 143% and increased revenues by 28.6% as a result of new customer feedback program. Conferenced with parents before and after classes to assess status of program and implemented ideas which led to an increase of 17 referrals a month and an improved close rate on "free trials" from 55 to 90%. Earned president's circle franchise award for overall growth performance.

Sales Support Manager

• Jan 2014 - May 2015

Initiated turnaround of customer service scores from below to above standard(10 basis points) through improved on boarding process and new hire development classes. Lowered staff turn over by 38% first year. Reduced store shrink inventory $72,000 through better operational controls by increasing distribution and receivables follow up check points and improving sales floor coverage by utilizing transaction by hour reporting. Initiated turnaround of customer service scores from below to above standard(10 basis points) through improved on boarding process and new hire development classes. Lowered staff turn over by 38% first year. Reduced store shrink inventory $72,000 through better operational controls by increasing distribution and receivables follow up check points and improving sales floor coverage by utilizing transaction by hour reporting.

Financial Advisor

• Feb 2013 - Oct 2013

Passed series 7 and 66 exams first attempt. Earned rookie bonus with over $100K assets under management. Passed series 7 and 66 exams first attempt. Earned rookie bonus with over $100K assets under management.

Gym Director

• Apr 2011 - Mar 2013

Directed successful launch of new start up children's motor skill development franchise with 168 members enrolled in first 9 months. Formulated aggressive grass roots marketing campaign including free trials, door to door, and business to business network events. Converted free trial program at 92% closure rate/franchise average 67%. Maintained 96% member satisfaction rating as a result of customer feedback program and consistent teacher training metrics evaluations. Achieved president's circle award successive years for membership growth and facility standards excellence. Show less

Store Manager

• Jul 2006 - Feb 2011

Directed sales team of 65 associates to consistent year over year revenue growth resulting in record store sales volume 12.6 million. Increased beyond store penetration(internet sales) to 4.6 percent to overall sales. Implemented weekly goal setting action plan and accountability review by department. Ranked first in region, second in company. Streamlined store productivity through aid of mock scheduling and transaction by hour reporting resulting in reduced payroll expense by 8% annually. Developed two direct reports for store management through the use of weekly performance improvement plans and store walk through presentations. Implemented shrink action plan focused on top five rooms which resulted in a $26,000 loss reduction. Show less

Franchise Owner

• Feb 2001 - May 2006

Pioneered turnaround of existing franchise operation resulting in increased member enrollment to 582/franchise average 297. Recognized as "best gym" in United States for year over year enrollment growth. Awarded president's circle award and four quality service distinctions for outstanding program and facility standards. Appointed mentor certification to assist training of all new franchisees/national franchise training workshop hosted by "The Little Gym of South County" 2013. Pioneered turnaround of existing franchise operation resulting in increased member enrollment to 582/franchise average 297. Recognized as "best gym" in United States for year over year enrollment growth. Awarded president's circle award and four quality service distinctions for outstanding program and facility standards. Appointed mentor certification to assist training of all new franchisees/national franchise training workshop hosted by "The Little Gym of South County" 2013.

Retail District Manager

• Jan 2000 - Aug 2001

District Manager

• Aug 1989 - Apr 2000