Experience

Dunkin Donuts

• Food and Beverage Services
• 700 & Above Employee

• Sales Associate

  • Oct 2013 - Present

  Complete customer orders utilizing cash register Receive incoming calls and process phone orders Maintain clean and presentable work environment Answer questions/ resolve customer issues Upsell items/ identify current promotions Complete customer orders utilizing cash register Receive incoming calls and process phone orders Maintain clean and presentable work environment Answer questions/ resolve customer issues Upsell items/ identify current promotions



BURLINGTON COAT FACTORY WAREHOUSE

• North Olmstead

• Sports Wear

  • Oct 2015 - Jan 2016

  Kept my department neat and stocked, Answered customers questions/ helped resolve any issues they were having Kept my department neat and stocked, Answered customers questions/ helped resolve any issues they were having



Bryant & Stratton College

• United States
• Higher Education
• 700 & Above Employee

• Work Study

  • Sep 2012 - May 2013

  Filed and organized Free Applications for Federal Student Aid (FAFSA) Screened and routed incoming calls to proper Representatives/ Manager Trained incoming replacement Created and updated Excel spreadsheets/ data entry Filed and organized Free Applications for Federal Student Aid (FAFSA) Screened and routed incoming calls to proper Representatives/ Manager Trained incoming replacement Created and updated Excel spreadsheets/ data entry



Urban League of Greater Cleveland

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Clerical Associate

  • Jul 2010 - Aug 2010

  Filed project blueprints Completed secretarial tasks and office work as assigned by management Maintained and updated computer files Filed project blueprints Completed secretarial tasks and office work as assigned by management Maintained and updated computer files