Experience

Core Concepts Singapore

• Singapore
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Care Consultant

  • Apr 2021 - Present

  • Deliver excellent customer service and manage the needs of our customers through various communication channels within stipulated timeframe. • Performs full range of operational and collection function. • Accountable for meeting individual (KPIs) and team goals guided by the organisation's service performance indicators. • Encourage and influence good service mindset in the team and affirm positive behavior. • Greet customers warmly and ascertain issues and appointments or reason for calling with an enthusiastic attitude. Show less



Scoot

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Sep 2018 - Oct 2021

  ▪ Continuously monitor all safety conditions and emergency equipment of our aircraft while on the ground and in flight. ▪ Explain all safety equipment and verify that passengers are following safety signs and procedures ▪ Take primary responsibility for the safety of all passengers on board ▪ Provide hospitality and customer service to passengers ▪ Greet passengers, monitor carry-on baggage, and direct passengers to assigned seats ▪ Attend to individuals needing special assistance (such as unaccompanied minors, individuals with a disability, and the elderly) throughout aircraft operations ▪ Respond to onboard medical situations Show less



Telestation Infocomm Pte Ltd

• Consumer Services
• 1 - 100 Employee

• Sales Marketing Assistant

  • Mar 2017 - Sep 2018

  • Maintains customer rapport by listening to and resolving concerns; answering questions. • Maintains safe work environment by following standards and policies. • Updates job knowledge by participating in educational opportunities; reading technical publications. • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Maintains customer rapport by listening to and resolving concerns; answering questions. • Maintains safe work environment by following standards and policies. • Updates job knowledge by participating in educational opportunities; reading technical publications. • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.



Goshen Kindergarten

• Kindergarten Teacher

  • Jan 2014 - Jan 2016

  ▪ Design and follow a complete teaching plan ▪ Teach alphabet and numeracy along with personal, social and emotional skills ▪ Organise learning material and resources ▪ Use a variety of activities and instructional methods (songs, stories, media, structured games, art, outdoor activities etc) to motivate and stimulate children’s abilities ▪ Maintain an open line of communication with parents and provide appropriate information ▪ Assess students’ performance and progress to ensure they are mastering the skills on regular basis ▪ Monitor children’s interactions and nurture cooperation and sharing ▪ Cooperate with administration staff ▪ Follow and comply with teaching standards and safety regulation Show less