ServiceNow Platform Owner

• Nov 2020 - Present

Practice Lead, ServiceNow

• Apr 2019 - Nov 2020

ServiceNow Technical Architect and Practice Lead for ITAM ServiceNow Technical Architect and Practice Lead for ITAM

Practice Lead, ServiceNow

• Mar 2019 - Apr 2019

Merged with Crossfuze

Architect, ServiceNow

• Jan 2018 - Mar 2019

Implementing solutions on the ServiceNow platform for all Applications (ITSM, ITOM, ITBM, CSM and SM)Creating custom solutions leveraging integration technologiesEnhancing internal and external offerings within the ServiceNow platformServiceNow application experience:IncidentProblemKnowledgeChangeService CatalogService PortalCMDBHardware AssetSoftware AssetProcurementContractCustomer Service (CSM)DiscoveryOrchestrationEvent ManagementProjectDemandResourceServiceNow integration experience:LDAPMulti-Provider SSO (ADFS, Okta, Azure, PingFederate)JiraSalesforceWorkdaySCCMServiceNow-to-ServiceNowCustomer-created applications

Senior Engineer, ServiceNow

• Oct 2016 - Jan 2018

Implementing solutions on the ServiceNow platform for all Applications (ITSM, ITOM, ITBM, CSM and SM)Creating custom solutions leveraging integration technologiesEnhancing internal and external offerings within the ServiceNow platform

Consultant, ServiceNow

• Aug 2015 - Oct 2016

Consulting on the ServiceNow platform for the Virteva Professional Services teamSpecializing in ITSM, ITOM and custom integration solutions

Associate Technical Consultant

• Mar 2015 - Aug 2015

Consulted on the ServiceNow platform. Created solutions using the following ServiceNow applications:IncidentProblemGRCService CatalogDiscoveryWeb Services (SOAP and REST)Jira IntegrationOther custom creations:ACLsInbound ActionsEmail NotificationsWorkflowsUI ActionsScript IncludesBusiness RulesClient Scripts Consulted on the ServiceNow platform. Created solutions using the following ServiceNow applications:IncidentProblemGRCService CatalogDiscoveryWeb Services (SOAP and REST)Jira IntegrationOther custom creations:ACLsInbound ActionsEmail NotificationsWorkflowsUI ActionsScript IncludesBusiness RulesClient Scripts

Technical Consultant

• Feb 2015 - Mar 2015

Acquired by ServiceNow Acquired by ServiceNow

Developer

• Feb 2014 - Feb 2015

Was Developer for Cloud Management Platform teamDeployed CMDB in ServiceNow using Discovery applicationCreated custom probes and sensors to discover Velocity's hosted ERP applications using Powershell and JavaScript.

Business Analyst

• Sep 2012 - Feb 2014

ServiceNow AdministratorActed as Project Manager and Administrator for new SharePoint 2010 implementationDesigned and QA'd technical diagrams, including SAN plans, networking plans, and data center inventory diagramsCreated custom client-side and server-side scripts on ServiceNow instancesDesigned interactive data center management toolsParticipated in the managing and reporting of software licensesDesigned and completed overall inventory of first hosted Epic 2012 environmentAuthored numerous internal process and policy documentsInvolved with interviewing, selecting and releasing company-wide ideation softwareServed as technical analyst on initial Lawson Mobile Application installations

Technical Support Specialist III

• Jul 2011 - Sep 2012

• Provided specific technical support for all server-based customers on ABILITY services• Managed the operations of several specific small projects• Offered specific support to all customers regarding the ASC X12 5010 version transition• Developed internal help documentation for the entire Customer Service department• Delivered support to all team members on CRM and CRM for Outlook capabilities • Provided specific technical support for all server-based customers on ABILITY services• Managed the operations of several specific small projects• Offered specific support to all customers regarding the ASC X12 5010 version transition• Developed internal help documentation for the entire Customer Service department• Delivered support to all team members on CRM and CRM for Outlook capabilities

Programmer/System Analyst

• Jun 2010 - Jul 2011

• Created Coldfusion intranet pages and tools for employee convenience• Built small Windows applications using VB.NET• Designed and implemented a new website for internal/external document management• Provided maintenance for all servers and workstations • Created Coldfusion intranet pages and tools for employee convenience• Built small Windows applications using VB.NET• Designed and implemented a new website for internal/external document management• Provided maintenance for all servers and workstations

IT Intern

• Jan 2010 - May 2010

• Built VB.NET web applications for POS systems in over 740 U.S. stores• Maintained and updated existing internal applications• Created VB.NET applications for internal company use• Produced updated caller profiles for all on-call batch programs • Built VB.NET web applications for POS systems in over 740 U.S. stores• Maintained and updated existing internal applications• Created VB.NET applications for internal company use• Produced updated caller profiles for all on-call batch programs

Technology Assistant

• Aug 2009 - May 2010

• Assisted professors/faculty with technical problems• Monitored and answered daily Trellis Desk tickets• Tutored students from Information Technology in Business, a required LSBE course • Assisted professors/faculty with technical problems• Monitored and answered daily Trellis Desk tickets• Tutored students from Information Technology in Business, a required LSBE course

Sales Assistant

• Jun 2009 - Aug 2009

Performed customer service duties in person or via phone. Performed customer service duties in person or via phone.

Accounting Temp

• Jul 2008 - Aug 2008

Assisted with Oracle Accounts Payable/Receivable.Performed daily data entry work - mostly in Accounts Payable where I entered vouchers, processed check runs, and mailed checks/attachments. Assisted with Oracle Accounts Payable/Receivable.Performed daily data entry work - mostly in Accounts Payable where I entered vouchers, processed check runs, and mailed checks/attachments.