Joel Groomer

Senior Support Engineer at Blue Sky eLearn
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Contact Information
us****@****om
(386) 825-5501
Location
El Cajon, California, United States, US
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Credentials

  • Ruby Essential Training Part 2: Classes and Modules
    LinkedIn
    Aug, 2021
    - Sep, 2024
  • Learning SQL Programming
    LinkedIn
    Jul, 2021
    - Sep, 2024
  • Ruby Essential Training Part 1: The Basics
    LinkedIn
    Jul, 2021
    - Sep, 2024
  • React.js Essential Training
    LinkedIn
    Mar, 2021
    - Sep, 2024
  • iOS Mobile Application Development + Technical Interviewing
    Lambda School
    Dec, 2020
    - Sep, 2024

Experience

  • Blue Sky eLearn
    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • Senior Support Engineer
      • Jul 2021 - Present

    • Customer Care Manager
      • Aug 2014 - Jul 2021

      • Oversee the technical support team• Configure and maintain help desk systems and other software• Solve setup/usage problems for client admins and LMS end users• Investigate and report bugs to the development team• Work closely with product managers to design new and updated product features

  • Quality Claims Management Corp
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Mortgage Insurance Oversight Specialist
      • Apr 2013 - Aug 2014

      • Monitored a portfolio of over 1,500 mortgage insurance claims, reporting on the status of each of them monthly. • Implemented an automation for the largest subset of claims that reduced time taken from around one day to just a few minutes • Tested technical enhancements on in-house software for project team • Monitored a portfolio of over 1,500 mortgage insurance claims, reporting on the status of each of them monthly. • Implemented an automation for the largest subset of claims that reduced time taken from around one day to just a few minutes • Tested technical enhancements on in-house software for project team

  • SAIC
    • Defense and Space Manufacturing
    • 1 - 100 Employee
    • JNMS Lead System Specialist
      • Nov 2004 - Jul 2010

      • Oversaw the lead Joint Network Management System (JNMS) Production team in building and testing software and hardware suites • Tested procedures and software, and wrote new procedures as needed • Automated processes using scripting tools to greatly improve efficiency • Oversaw the lead Joint Network Management System (JNMS) Production team in building and testing software and hardware suites • Tested procedures and software, and wrote new procedures as needed • Automated processes using scripting tools to greatly improve efficiency

Education

  • Lambda School
    iOS Development
    2019 - 2020

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