Experience

BNC INTERNATIONAL BANKING CORPORATION

• United States
• Banking
• 1 - 100 Employee

• Operations Manager

  • Aug 2020 - Present

  Puerto Rico • Develop and lead the Operations team. • Provide leadership, supervision, coaching and training to Operations staff. • Provide direction working with teams throughout the Bank for successful product implementations and system enhancements to improve payment operations and money movement capabilities. • Responsible for the overall direction, coordination and evaluation of the Operations Department, which includes planning and directing work, appraising performance, rewarding, and… Show more • Develop and lead the Operations team. • Provide leadership, supervision, coaching and training to Operations staff. • Provide direction working with teams throughout the Bank for successful product implementations and system enhancements to improve payment operations and money movement capabilities. • Responsible for the overall direction, coordination and evaluation of the Operations Department, which includes planning and directing work, appraising performance, rewarding, and disciplining employees, addressing complaints and resolving problems. • Ensure Operations Department team members have the training, tools, and information they need in order to successfully complete their work responsibilities while also developing new skills to advance in their careers. • Oversee daily management of operational functions for the payment channels including ACH and Wires, to ensure transactions are processed and received from and sent to internal and external parties as required. • Ensure completion of daily back-office activities for the payment and money movement channels to include ACH processing and return handling, wire transfer processing and reporting. • Resolve broad payment operational issues, coordinate activities and work with internal teams and vendors as appropriate to troubleshoot and provide direction for problem resolution. • Manage payment-related system testing and implementation of product changes that require customer notification to ensure timely assessment and management of customer communications and impact.

• Operations Supervisor

  • Jul 2018 - Aug 2020

  San Juan, Puerto Rico, Puerto Rico • Supervises daily activities of the Operations Department and determine workflows, scheduling and implements operational policies and procedures. •Ensure Compliance and Audit policies and procedures are fully met. •Ensures clients transactions are processed in a current and effective manner. •Coach, mentor, motivate and supervise operational staff resources.

• Operations Officer

  • Mar 2018 - Jul 2018

  San Juan, Puerto Rico ● Process various trade transactions (Import&Export L/C, Documentary Collections, Report and certification). ● Handle and resolve operations related inquiries and problems or complaints to maintain customer satisfaction. ● Post data entries and update information to Trade Finance System (TFS). ● Comply with the Bank's security program, including but not limited to: Bank Secrecy Act (BSA), Anti-Money Laundering, OFAC, Anti-Boycott, USA Patriot Act, FATF and other compliance… Show more ● Process various trade transactions (Import&Export L/C, Documentary Collections, Report and certification). ● Handle and resolve operations related inquiries and problems or complaints to maintain customer satisfaction. ● Post data entries and update information to Trade Finance System (TFS). ● Comply with the Bank's security program, including but not limited to: Bank Secrecy Act (BSA), Anti-Money Laundering, OFAC, Anti-Boycott, USA Patriot Act, FATF and other compliance policies and procedures as required by the bank; (b) Review and comply with the End-User Computing Agreement; (c) Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions; (d) Be current and knowledgeable in industry's trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats; (e) Reports suspicious activities to Int'l Operations Manager and BSA department.



Innovative Solutions, Inc.

• Spectator Sports
• 1 - 100 Employee

• Project Leader

  • May 2013 - Jun 2017

  Puerto Rico ● Define project scope, goals and deliverables that support business goals in collaboration with the Project Manager. ● Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work. Implement disciplinary actions if needed. ● Effectively communicate project expectations to team members. Delegate tasks and responsibilities to appropriate personnel. ● Develop best practices and tools for… Show more ● Define project scope, goals and deliverables that support business goals in collaboration with the Project Manager. ● Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work. Implement disciplinary actions if needed. ● Effectively communicate project expectations to team members. Delegate tasks and responsibilities to appropriate personnel. ● Develop best practices and tools for project execution and management. Direct and coordinate daily operations through subordinate personnel. ● Create and develop full-scale project plans and associated communications documents. ● Actively manage the budget and assist the Project Manager with tracking and compliance. ● Set and continually manage project expectations with team members and the Project Manager. To plan, schedule and track project timelines and milestones using appropriate tools. ● Identify and manage project dependencies and critical path. ● Develop and deliver progress reports, requirements documentation and presentations to the Project Manager and government department, when needed. ● Analyze project results and troubleshoot problem areas. Forward necessary information to the Project Manager and government department, when needed. ● Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Consultant (May 2013 - April 2016) Department of Education Project ● In charge of the digitization process and control of Federal Proposals. A.E.E. Project ● Document control and disposal of the Legal Library. Processing Archives digitization and registration of records in the database (InsCapture) Show less



Collection and Management Assistance

• Senior Account Executive

  • Feb 2011 - May 2013

  San Juan, Puerto Rico ● Portfolio management of personal and commercial loans in compliance with regulations that shelter the consumer. ● Review of the portfolio of assigned loans and plan strategies applicable to each case. ● Manage and accomplish the goals of assigned budget. ● Evaluate and analyze the cases (Credit Report, Financial Statements, etc.) ● External procedures and meetings with banks to discuss their cases and submit proposals.



CitiFinancial

• Financial Services
• 200 - 300 Employee

• Senior Branch Account Executive

  • Nov 2006 - Apr 2010

  Puerto Rico ● Recovery efforts on delinquent loan portfolios. ● Develop and present strategies for the correct management of the assigned portfolio. ● Manage loans portfolio and repayment options offered to the customer. ● Making Progress and Results reports. ● Promoting personal loans sales, secured and unsecured, mortgages and other financial products. ● Customer visitation.



Eurobank

• Poland
• Banking
• 100 - 200 Employee

• Branch Operations Manager

  • Mar 2005 - Nov 2006

  Puerto Rico ● Direct and control Branch daily operations ensuring that the Branch Operations Unit is run effectively and efficiently in the spirit of quality service and risk management. ● Efficiently manage expense accounts assigned to the branch, not exceeding the allocated budget and meeting business objectives. ● Mentoring and training the human resource that forms the template of the branch and to fully comply with both the Federal and Local regulatory training. ● Provide… Show more ● Direct and control Branch daily operations ensuring that the Branch Operations Unit is run effectively and efficiently in the spirit of quality service and risk management. ● Efficiently manage expense accounts assigned to the branch, not exceeding the allocated budget and meeting business objectives. ● Mentoring and training the human resource that forms the template of the branch and to fully comply with both the Federal and Local regulatory training. ● Provide Business area all necessary for the fulfillment of Business Budget tools. ● Responsible for the operational personnel and business area to comply with Federal and Local regulations. ● Promote the products offered by the institution and participate in special campaigns and outside the branch. ● Preparation of monthly reports for Management and Business Management on Costs, Financial Accounts and Sales. Show less



BBVA

• Spain
• Banking
• 1 - 100 Employee

• Branch Operations Manager

  • Aug 2000 - Mar 2005

  Puerto Rico ● Direct and control Branch daily operations ensuring that the Branch Operations Unit is run effectively and efficiently in the spirit of quality service and risk management. ● Efficiently manage expense accounts assigned to the branch, not exceeding the allocated budget and meeting business objectives. ● Mentoring and training the human resource that forms the template of the branch and to fully comply with both the Federal and Local regulatory training. ● Provide… Show more ● Direct and control Branch daily operations ensuring that the Branch Operations Unit is run effectively and efficiently in the spirit of quality service and risk management. ● Efficiently manage expense accounts assigned to the branch, not exceeding the allocated budget and meeting business objectives. ● Mentoring and training the human resource that forms the template of the branch and to fully comply with both the Federal and Local regulatory training. ● Provide Business area all necessary for the fulfillment of Business Budget tools. ● Responsible for the operational personnel and business area to comply with Federal and Local regulations. ● Promote the products offered by the institution and participate in special campaigns and outside the branch. ● Preparation of monthly reports for Management and Business Management on Costs, Financial Accounts and Sales. Show less