Technical Consultant Team Lead

• Feb 2023 - Present

Senior Technical Consultant

• Jun 2021 - Feb 2023

• Driving client loyalty by delivering exceptionally high standards of work• Supporting pre and post-sales for the business• Being the primary technical contact for clients and prospects.• Working closely with the Commercial Managers with the objective of sales growth and new market initiations• SME across the majority of Trayport products• Conveying the end-clients requirements to the business• Ability to attain a deep understanding of a client’s architecture and infrastructure• Form and document client requirements for new and existing features• Project management and deployment of multiple products, including on-site training.• Lead implementation consultant on extensive migration projects for existing clients.• Third-line and final-level technical support• Knowledge of the concepts and aspects of commodity trading range from front to back office• Knowledge of key rules and regulations• Strong communication skills, both verbal and written whilst also being comfortable with client-facing interactions.• Full knowledge of software development lifecycle Show less

Technical Client Manager

• Jul 2019 - Jun 2021

Technical Client Manager

• Jul 2017 - Jul 2019

Application Support Analyst

• Jan 2015 - Jul 2017

Application Support Analyst

• Feb 2013 - Jan 2015

In my current position my main role is to identify how software can be best utilised by the business, this includes application support, UAT Testing and acting as an interface between the business and the client. A brief summary of my role includes the following:- Trayport GlobalVision: Day to day operations management and application support - Assisting to create and monitor in-house systems used for internal billing and a global Oil pricing model.- Providing training on the use of internal and external developed systems including Trading Technologies, ICE and CME Direct. Show less

First & Second Line Support

• Jan 2011 - Feb 2013

My main reasonability during this role was troubleshooting technical issues and providing technical support and solutions. I used a wide variety of operating systems and programs including Microsoft XP/7/8, Microsoft office suite, Bloomberg, Active Directory and Access Management Console. The following list includes the main duties of the role:- Software support- Rolling out a new trade ticket managing system internally.- Create and resolve Desktop support tickets - Responsible for 1st or 2nd line hardware, software related issues….- Working with Etrali Dealerboards and using Etrali Jade to manage and create lines.- Overseeing PC’s as required checking that the necessary software is loaded correctly. Show less

Student

• Nov 2010 - Jan 2011