Client Success Manager

• Aug 2021 - Present

Strategic Account Executive/Account Manager-Dallas & Austin, TX

• Jul 2018 - Mar 2020

*Lay-off due to COVID-19* I was responsible for onboarding office tenants and their employees in commercial properties to utilize us as their newest lunch amenity and increase employee productivity by 30% by providing an innovative and less expensive solution for them to have lunch delivered to their building daily. Built relationships with restaurant partners to coordinate and manage their own deliveries for increased lunch revenue. Cultivate new relationships with restaurant owners/managers and property managers to enhance focus areas and lunch delivery hot spots for business professionals •Increased daily order counts by 66% from 4,000+ to 6,000+ daily orders in Dallas to maintain the highest grossing market in our company. •Added over 200 additional restaurants to service commercial property partners across DFW including relationships with Corner Bakery, P.F. Changs, Newk’s Eatery, and Chick-Fil-A. •Led the development and launch of the Austin, TX market by generating 30 new commercial property leads and 40 restaurant partners. Commercial partners included CBRE, Lincoln Property Company, JLL, and Transwestern. •Successfully grew Austin to 100+ daily order count by EOY 2019 for fastest growing new market in the company. Show less

Account Manager-Strategic Sales

• Jul 2017 - Jul 2018

Collaborated with trucking/logistics partners to negotiate and implement discounts on diesel fuel at PFJ locations across the U.S. and encourage increased fueling to make us their primary partner for all diesel fueling needs while on the road. Certain routes would warrant different pricing to remain competitive and profitable against any competitors in the same markets. Increased productivity of trucking companies within assigned territory which allowed partners to increase trucks to their fleet and grow their business. •Territory fueling average was 1.2 million gallons per month and I was able to increase that over 100% in just 3 months with average fueling of 2.2+ million gallons per month consistently. •Grew over 30 accounts to increase their fleet and surpass 100+ trucks on the road. •Generated the highest grossing fueling territory for PFJ. Show less

Service & Retention Account Executive

• Aug 2016 - Jul 2017

Maintain and grow a book of business that included up to 1000+ accounts to ensure customer satisfaction, retention and consistently build relationships with season ticket holders, Texas Motor Speedway, and NASCAR.•Retained over $350,000+ in revenue from existing accounts in 2017.

Inside Sales Account Executive

• Jan 2016 - Aug 2016

Customer outreach included cold calling fans that attended at least one race at the speedway, via CRM programs, and businesses looking to entertain clients and employees.•Generated over $100,000 in new revenue from first-time season ticket holders in 2016.•Converted over 200 single-ticket buyers into season ticket holders.

Operations Manager

• Mar 2010 - Apr 2016

Collaborated with customers in selecting their formalwear attire for occasions like weddings, proms, banquets, and more. Coordinated Dress for Success programs and presentations in Central/North Texas and Southern Oklahoma regions for local high school and university organizations and career fairs. Bridal Show coordinator for Fort Worth. Train newly promoted/hired Operations Managers and their staff regionally to drive volume into their store and surpass company goals at the store level. •Increased formalwear rental volume in my store by $110,000 in one year, the largest in the region ever, from $595,000 in 2013 to $705,000 in 2014; and then $750,000 in 2015. •Generated an additional $100,000+ in retail volume in 2014 and 2015 by converting over 30% of our rental customer base to retail customers using consultative methods and our Rental-to-Retail program. Show less

Diversity Mentorship

• Nov 2011 - Nov 2011

Given an in-depth look into the operations of a NASCAR race weekend for all of NASCAR's top three series. Collaborated with media, logistics, event planning, and sponsorship sales in ensuring proper execution for race teams, drivers, and executive board members of the sport from pre-race ceremonies to post-race in victory lane and media. Given an in-depth look into the operations of a NASCAR race weekend for all of NASCAR's top three series. Collaborated with media, logistics, event planning, and sponsorship sales in ensuring proper execution for race teams, drivers, and executive board members of the sport from pre-race ceremonies to post-race in victory lane and media.