Joel Tomy

Founding Team at March
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • English Full professional proficiency
  • Hindi Professional working proficiency
  • Malayalam Native or bilingual proficiency
  • Tamil Professional working proficiency
Skills

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Bio

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5.0

/5.0
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Junaid Ahmed Fazly

If it comes to getting a work done on time with quality results, Joel is a guys who can be completely relied upon. He works really hard to make sure he exceeds your expectations. Yet, the best thing about him is, he is a very good guy, a nice friend and knows how to have some fun while working to release the stress. He will be a very reliable and supportive member of your team. I am sure, he will be a great asset to any company he work with and always be the best performer.

Adarsh S Monippally

I have worked with Joel in selling everything from Dosa's to Desktop's, with his Go-To ability and charm to engage the client at a personal level within the first minute is an assest to any associate and company.With Cross Platform knowledge, He can bring in more percieved value for any product or service across industries and customer bases. Joel has the ability to Dream which is the future prospectus in an automated world so I would be poaching him the moment I recieve my 1st investment.

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Credentials

  • Dell EMC Cloud Infrastructure and Services
    Dell EMC
    Jan, 2018
    - Oct, 2024
  • Business English certification vantage
    Cambridge English Language Assessment
    Jun, 2015
    - Oct, 2024

Experience

  • March
    • Belgium
    • Leasing Non-residential Real Estate
    • 1 - 100 Employee
    • Founding Team
      • Jul 2023 - Present

      Create 1000+ marketing pages at scale on cruise control with usemarch.com Create 1000+ marketing pages at scale on cruise control with usemarch.com

  • Slated.ai
    • United States
    • Software Development
    • 1 - 100 Employee
    • Consultant
      • Mar 2023 - Jul 2023
  • Twilio
    • IT Services and IT Consulting
    • Customer Success Manager
      • Mar 2022 - Mar 2023

      Enterprise CSM with a portfolio of 13 Million USD History of 90%+ retention rate annually Key Responsibilities QBR Executive Engagement Customer Success Plans Retention Enterprise CSM with a portfolio of 13 Million USD History of 90%+ retention rate annually Key Responsibilities QBR Executive Engagement Customer Success Plans Retention

  • Salesforce
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Success
      • Jun 2021 - Mar 2022

      Building the next generation of Customer Success Building the next generation of Customer Success

  • Freshworks
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Success - Mid-Market and Enterprise
      • Nov 2019 - Jun 2021

      - Handle a portfolio of accounts from NA Mid-Market and Enterprise accounts. - Understand and document customer’s business flow and deep understanding of use-cases - Establish strategic goals to drive customer value and adoption. - Key Performance Indicators: Retention, Advocacy, and Engagement - Collaborate with field Account Managers and Solution Engineers - Create custom engagement models based on industry and data-driven segmentation. - Create customer advocates for webinars, live events, customer referrals. Show less

  • Adapt.io
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Success Manager
      • Sep 2018 - Nov 2019

      Ranked #3 Software Company in India by G2Crowd 2019 & 2020. First CSM hired by Adapt • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. • Develop, prepare, and nurture customers for advocacy. • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. • Identify and develop upsell opportunities. • Advocate customer needs/issues cross-departmentally. • Program manage account escalations. Show less

  • Twifoo - Hyperlocal Logistics (Acquired)
    • Co-Founder - Customer Experience and Operations
      • Oct 2016 - Aug 2018

      Incubated in Startup Mission, Kerala - Successfully built and executed a bootstrapped Hyper-Local Delivery startup. - Oversaw logistics and day-to-day operations. - Managed a registered user count of 3000+ users and an average of 400-500 orders per day. - Identified and maintained strategic alliances that allowed us to remain cash-flow positive. - Oversaw customer support team and retention. Incubated in Startup Mission, Kerala - Successfully built and executed a bootstrapped Hyper-Local Delivery startup. - Oversaw logistics and day-to-day operations. - Managed a registered user count of 3000+ users and an average of 400-500 orders per day. - Identified and maintained strategic alliances that allowed us to remain cash-flow positive. - Oversaw customer support team and retention.

  • Karunya Institute of Technology and Sciences
    • India
    • Higher Education
    • 700 & Above Employee
    • Digital Marketing Specialist
      • Feb 2015 - Nov 2016

      • Ideate Image & Video Ads with Brand consistency for digital campaigns • Collaborate with the design team for publishing such digital assets. • Deploy performance marketing campaigns on various platforms such as Facebook, Youtube, Instagram and websites - Search, Display & Video campaigns • Execute database marketing campaigns and work with Affiliates on performance-based marketing campaigns • Regularly conduct A/B tests on ads • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) • Research on industry & competitor trends to apply best practices • Research & keep current emerging online trends and best practices within the digital marketing industry • Ensure brand consistency across all Ad creative • Research and monitor activity of competitors Show less

Education

  • Karunya University
    Bachelor of Technology (BTech), Computer Science
  • International Indian school Dammam
    High School Diploma, Mathematics and Computer Science

Community

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