Experience

Technology Services Organization (TSO)

• Software Development
• 1 - 100 Employee

• IT Specialist Supervisor / Scrum Master at Technology Services Organization (TSO)

  • Jan 2023 - Present



Technology Services Organization (TSO) DoN - United States Marine Corps

• indianapolis, indiana

• IT Specialist / Java Web Developer

  • Mar 2014 - Jan 2023



LanguageLine Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Remote French Interpreter

  • Dec 2017 - Jan 2019

  Fluent in French and English and skilled in the associated cultural dynamics. Answer calls promptly and conduct interpretation in a friendly and professional manner. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Speak clearly in both languages using proper pronunciation, enunciation and polite expressions. Maintain a professional demeanor throughout the call at all times. Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations. Maintain punctuality and availability during scheduled work hours. Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission. Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law. Demonstrate commitment to cultural sensitivity and working in a diverse environment. Provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP. Excellent listening, retention and note-taking skills. Show less



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Java Web Developer Contractor Via CSC/SmartIT

  • Feb 2011 - Mar 2014



Bell Techlogix, Inc.

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Repair Technician

  • May 2004 - Feb 2011



Bell Techlogix

• Quality Auditor

  • May 2004 - Feb 2011

  Assured quality of Epson's devices for customer satisfactionReduced Epson's refurbished and repaired devices defects

• Technical Team Lead

  • May 2004 - Feb 2011



INDIANA

• France
• Advertising Services
• 1 - 100 Employee

• Direct Support Employee

  • Dec 2007 - Jul 2009



Association of Ivorians Living in Indiana

• Treasurer

  • Jan 2007 - Apr 2008



Ivosep Abidjan, Cote d'Ivoire

• Information Technology - Intern

  • Jan 2001 - Jan 2002

  Performed computer network routines (backups, users' privileges, and devices' sharing) Developed and managed a database for the Inventory Department using Microsoft Access Installed and upgraded software and hardware Computer hardware and software support Help Desk support Performed computer network routines (backups, users' privileges, and devices' sharing) Developed and managed a database for the Inventory Department using Microsoft Access Installed and upgraded software and hardware Computer hardware and software support Help Desk support