Experience

VERSES

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Supervisor

  • Dec 2021 - Present

  Supporting 3PL enterprise software clients with in person and remote onboarding, support and troubleshooting. Coordinating other client support staff and overseeing software adoption program. Providing customer based feedback for software functionality and overall user experience.

• Customer Success Specialist

  • Nov 2020 - Dec 2021

  Supporting 3PL enterprise software clients with in person and remote onboarding, support and troubleshooting. Providing customer based feedback for software functionality and overall user experience.Responding to customer issues and performing on the ground quality assurance and testing on new software builds.

• Intern

  • May 2020 - Nov 2020

  Worked on Swagger documentation for API, front end web development, project research. Conducted extensive Lidar scanning and data handling for 3PL warehouse clients.



The Paley Center for Media

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Services

  • May 2016 - Aug 2019

  Facilitated entertainment industry events that included TV screenings, cast and creator panel discussions and industry specific conferences. Facilitated entertainment industry events that included TV screenings, cast and creator panel discussions and industry specific conferences.



Cause Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Project Assistant

  • Jul 2015 - Dec 2015



Aria Marketing

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Assistant Account Executive

  • Jul 2014 - Dec 2014

  -Managed social media accounts for Aria Marketing and clients. -Monitored and flagged any relevant client media coverage. -Completed background research on media outlets, reporters and healthcare industry event calendars. -Wrote weekly blog posts related to healthcare information technology's current events for clients. -Managed social media accounts for Aria Marketing and clients. -Monitored and flagged any relevant client media coverage. -Completed background research on media outlets, reporters and healthcare industry event calendars. -Wrote weekly blog posts related to healthcare information technology's current events for clients.



Interscope Records

• Musicians
• 500 - 600 Employee

• Educational Temp

  • 2014 - 2014

  -Conducted research for marketing campaigns and urban radio promotion. -Outreach and networking with international music bloggers. -Monitored and compiled data on urban radio stations. -Conducted research for marketing campaigns and urban radio promotion. -Outreach and networking with international music bloggers. -Monitored and compiled data on urban radio stations.



Cedars-Sinai

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Volunteer Researcher

  • Jul 2013 - Aug 2013

  -Researched the pathogenicity of antibiotic-resistant bacteria known as MRSA. -Completed assigned lab work and handled bacterial samples. -Collected, organized and analyzed scientific data daily. -Researched the pathogenicity of antibiotic-resistant bacteria known as MRSA. -Completed assigned lab work and handled bacterial samples. -Collected, organized and analyzed scientific data daily.



Camp Alonim

• United States
• Religious Institutions
• 1 - 100 Employee

• Counselor/Archery Instructor

  • Jun 2012 - Aug 2012

  -Programmed several education and recreational programs for children ages 6-13. -Logged over 250 hours of community service. -Supervised children ages 7-13 on a daily basis, offering personal counseling and handling physical and verbal disputes. -Programmed several education and recreational programs for children ages 6-13. -Logged over 250 hours of community service. -Supervised children ages 7-13 on a daily basis, offering personal counseling and handling physical and verbal disputes.