Operations Manager

• Feb 2019 - Present

-Managed facility and equipment maintenance across 2 clinics-In conjunction with Dispensing and Office Managers, maintained high standards of care through training and coaching of office employees-Organized and facilitated office meetings to maintain excellent patient care and operational efficiencies across both clinics-Developed pricing structures for products in order to maintain office profitability while providing market appropriate value to patients-Organized and budgeted for team events including en>re office retreats and holiday celebrations Show less

Registered Contact Lens Practitioner

• Mar 2018 - Present

-Provided expert advice to patients regarding contact lens technologies and experiences to best suit the patients needs and preferences, while maintaining office profitability-Collaborated with Optometrists, Opticians, and support staff in order to best meet patient expectations and visual requirements

Registered Optician

• Jul 2016 - Present

-Provided expert advice to patients regarding frame and lens technologies/materials designed to best suit their optical needs -Collaborated with Optometrists, Opticians, and support staff in order to best meet patient expectations and visual requirements

Student Optician

• May 2015 - Jul 2016

-Worked with preceptors to provide expert advice to patients regarding frame and lens technologies/materials designed to best suit their optical needs -Collaborated with Optometrists, Opticians, and support staff in order to best meet patient expectations and visual requirements

Sales Supervisor / Student Optician

• Nov 2014 - May 2015

Developed and confirmed sales targets with team members through weekly individual meetings • Ensured sales targets were met through training and coaching of team • Developed relationships with third party Optometrists to ensure consistent patient care • Worked directly with clients to provide best possible experiences and solutions for visual needs -Worked with preceptors to provide expert advice to patients regarding frame and lens technologies/materials designed to best suit their optical needs Show less

Store Manager

• Sep 2013 - Oct 2014

-Provided excellent service to customers through hiring, training, and development of partners -Drove sales and met profitability expectations utilizing service excellence and operational efficiencies -Scheduled to meet forecasted needs based on projected sales -Maintained attractive merchandising displays based on corporate guidance -Ensured store cleanliness standards were maintained -Created and fostered community connection to drive engagement and contribute to local initiatives Show less

Sales Supervisor

• Dec 2012 - Sep 2013

Developed and confirmed sales targets with team members through weekly individual meetings • Ensured sales targets were met through training and coaching of team • Developed relationships with third party Optometrists to ensure consistent patient care • Worked directly with clients to provide best possible experiences and solutions for visual needs Developed and confirmed sales targets with team members through weekly individual meetings • Ensured sales targets were met through training and coaching of team • Developed relationships with third party Optometrists to ensure consistent patient care • Worked directly with clients to provide best possible experiences and solutions for visual needs

Operations Manager

• Sep 2011 - Oct 2012

-Trained and developed staff in front end operations -Conducted interviews to maintain appropriate staffing levels -Created whole-store schedules for 100+ staff weekly -Maintained cash management both through audits and direct involvement in process -Worked with sales and department managers to ensure sales targets met on a daily, weekly, monthly basis -Managed daily sales floor operations on an as needed basis, dependant on manager scheduling -Trained and developed staff in front end operations -Conducted interviews to maintain appropriate staffing levels -Created whole-store schedules for 100+ staff weekly -Maintained cash management both through audits and direct involvement in process -Worked with sales and department managers to ensure sales targets met on a daily, weekly, monthly basis -Managed daily sales floor operations on an as needed basis, dependant on manager scheduling

Assistant Store Manager

• Nov 2008 - Sep 2011

Requires one to motivate associates, while also holding them accountable to job expectations, assist in the introduction of new programs and processes, create weekly schedules based on budget and needs of the business and maintain loss prevention controls put in place by the Store Manager.

Manager-in-Training

• Aug 2008 - Nov 2008

Customer Service Manager

• Aug 2007 - Aug 2008

Job responsibilities included creating and maintaining daily break schedules, dealing with customer concerns, assisting in the training of cashiers, maintaining register integrity as well as monitoring the operability of the registers and repairing when necessary/possible.

Sales Floor Associate

• Nov 2006 - Aug 2007

Provide excellent customer service, often through means of operating a register, cutting keys, ensuring warranty papers for certain items were provided and correctly filled out, selling hunting and fishing licenses or mixing paint. A strong general knowledge of merchandise was also necessary, as were organizational skills in order to keep the shelves looking presentable.

Sales Desk Operator

• Jun 2005 - Jan 2006

Providing quotes for lumber and other merchandise to customers was the largest part of this position, but Contractor accounts and the cutting of keys were also processed through this desk. Minor organizing of merchandise also occurred during slow periods of the day. Providing quotes for lumber and other merchandise to customers was the largest part of this position, but Contractor accounts and the cutting of keys were also processed through this desk. Minor organizing of merchandise also occurred during slow periods of the day.