Experience

Hoober Inc.

• United States
• Farming
• 1 - 100 Employee

• Combine & Equipment Service Manager

  • Jan 2022 - Present

  Manage a team of technicians and support staff in the Agriculture Department for large East Coast Company. Manage a team of technicians and support staff in the Agriculture Department for large East Coast Company.



Glick Fire Equipment Co., Inc.

• United States
• Public Safety
• 1 - 100 Employee

• Service Manager

  • Apr 2020 - Jan 2022

  Supervised and managed a team of 14 employees in a busy emergency vehicle service shop for a Platinum Rated Pierce Manufacturing Fire Apparatus dealer. My responsibilities included, but were not limited to the following: - Problem solving. - Directing and managing the day-to-day operations of the service shop and road technicians. - Supervising and assigning work to the service technicians. - Scheduling incoming customer work. - Completing the necessary paperwork to prepare an invoice. - Monitoring and regulating each employee’s activity and profitability using feedback and evaluation. - Consulting with and educating customers about their products. - Acting as a company representative and liaison.



Zimmerman Industries, Inc.

• Ephrata, PA

• Service Manager

  • Jan 2017 - Apr 2020

  Directed and managed a full service repair shop for a leading international manufacturer of volumetric concrete mixers. We provide services that include the following: - Diagnostics and repairs of the mixer hydraulic, electric, pneumatic, and drive systems. - Updates and upgrades to the mixers to improve efficiency. - Manufacture and installation of special custom systems or components. - Structural and rust repairs. - Complete overhauls of the mixer. - Accident repairs. - Unit inspections. My responsibilities included, but were not limited to the following: - Directing and managing the day-to-day operations of the service shop. - Supervising and assigning work to the service technicians. - Scheduling incoming customer work. - Assessing and determining the best course of repair for each unit. - Identifying the parts required to complete the repair. - Completing the necessary paperwork to prepare an invoice. - Processing warranty claims. - Preparing estimates. - Working with the customer’s insurance company in the event of an accident, including post-accident assessment and quotes, billing, and any supplemental repairs. - Providing timely reports on the service shop’s activities. - Tracking and reporting on the service shop’s profitability. - Monitoring and regulating each employee’s activity and profitability using feedback and evaluation. - Providing feedback to the production and engineering departments on unit longevity and operation. - Suggesting improvements and new ideas to the sales and production departments. - Attending conferences as a part of continuing education and to stay on tops of trends. - Traveling nationally to offsite locations for assessments and inspections. - Consulting with and educating customers about their products. - Acting as a company representative and liaison, as well as community educator for visiting school groups. - Teaching several classes as a part of the company’s annual operator training course.



Conestoga Diesel Injection

• Shop Manager

  • Nov 2012 - Jan 2017

  Managed day-to-day operations of a fuel injection and turbocharger repair/rebuild shop. Recognized as an expert in the field by a National Diesel Magazine. Attended yearly conferences to stay in touch with the latest diesel trends and technology. Administrator for online retail parts store. Supervised and assigned work to fuel injection technicians. Re-manufactured diesel fuel injection pumps and injectors. Rebuilt turbochargers. Completed work orders, invoices, and warranty claims. Managed day-to-day operations of a fuel injection and turbocharger repair/rebuild shop. Recognized as an expert in the field by a National Diesel Magazine. Attended yearly conferences to stay in touch with the latest diesel trends and technology. Administrator for online retail parts store. Supervised and assigned work to fuel injection technicians. Re-manufactured diesel fuel injection pumps and injectors. Rebuilt turbochargers. Completed work orders, invoices, and warranty claims.



Riverbound: A Heritage Deli

• Partner

  • 2011 - 2016



Weaver Turf Power

• Service Manager

  • Aug 2012 - Oct 2012



Zimmerman Industries, Inc.

• Machinery Manufacturing
• 1 - 100 Employee

• Assembly Tech

  • Aug 2011 - Aug 2012



Conestoga Diesel Injection

• Conestoga, PA

• Fuel injection technician

  • Aug 1995 - Aug 2011

  Diagnosed, repaired, and rebuilt diesel fuel injection pumps, injectors, and turbochargers. Processed incoming work, created work orders, and generated invoices. Diagnosed, repaired, and rebuilt diesel fuel injection pumps, injectors, and turbochargers. Processed incoming work, created work orders, and generated invoices.