Experience

iPromote

• United States
• Advertising Services
• 1 - 100 Employee

• QA Analyst

  • Dec 2021 - Present



Freelance

• FREELANCE QA ENGINEER

  • Jun 2018 - Present

  • Created testing pans and documentation while providing and reporting analysis of data • Developed and maintained project testing harnesses • Analyzed current testing processes and offered possible areas of refinement • Researched, designed and implemented MySQL Databases based on provided specs • Created and executed scripts to migrate website data and store it in a MySQL database • Developed and executed SQL queries to verify accuracy of imported data, flag entries with data issue and to update data tables with fixed data • Identified and tracked defects via GitHub issue tracker Show less



FOCUS Learning Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Quality Assurance Specialist

  • Apr 2016 - Apr 2018

  • Analyzed requirement documents and developed test plans to cover new product features • Collaborated with the Product Manager to determine testing timeframes and product release dates • Communicated risks to team due to changes in project scope & environments • Reduced overall testing hours by writing and optimizing automation test scripts in QA Wizard • Setup and maintained MySQL & Oracle databases and working environments for testing • Experienced in executing SQL queries in order to validate data • Implemented the upgrading and streamlining of support / defect tracking platform and workflows used by the company • Spearheaded the research of test case management platforms to modernize the old Word-based system and gave recommendation on the best solution to management • Lead the migration of old Word-based test cases to a Test Rail platform which streamlined testing productivity • Analyzed old test case documents and implemented new optimized test cases to provide better coverage, which lead to the discovery of some long-standing platform security issues • Tested product’s desktop management application and web-based course teaching platform using manual and automated testing processes to run Functional, Smoke, and Regression testing • Identified and tracked defects along with Customer Support issues with Axosoft and supported developers in resolving problems by completing and documenting additional tests • Verified documented defects were fixed prior to product releases Show less



Rosetta

• United States
• Advertising Services
• 100 - 200 Employee

• Business Analyst & Quality Assurance

  • Jul 2012 - Jul 2015

  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints • Owned and managed both business and functional requirements through project life cycles • Worked with Project Managers to determine functional requirements • Gathered business requirements through client interviews and/or research • Created functional designs in line with existing standards and practices • Prepared install documentation and delivered training for projects as appropriate • Used information gained through experience, knowledge sharing with other Business Associates, education, and training to resolve issues and barriers • Mentored other Business Associates specific to requirements gathering and best practices • Assisted QA with creation of use cases and user flows based on provided requirements • Assisted QA in the manual testing of Samsung Customer loyalty app and product demo applications Show less



Level Studios

• Advertising Services
• 1 - 100 Employee

• QA Intern

  • Jun 2011 - Feb 2012

  • Wrote and executed test cases via manual & automated testing of web-based applications • Analyzed product to design documents and requirements and reported discrepancies found • Created and maintained project documentation and Wiki(s) • Reported software defects via Jira defect tracker and verified that defects were handled as per the bug tracker notes • Wrote and executed test cases via manual & automated testing of web-based applications • Analyzed product to design documents and requirements and reported discrepancies found • Created and maintained project documentation and Wiki(s) • Reported software defects via Jira defect tracker and verified that defects were handled as per the bug tracker notes



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Copy & Print Center Manager

  • Nov 2003 - Dec 2009

  • Served as store expert on customer service and in-store copy production, print and ship center orders • Managed and supported the Copy Center team using knowledge of the Copy Center business, leadership experience, and tools • Scheduled and consulted with Small Business Customers, in-store to determine services that would be beneficial • Resolved challenging customer situations and act as a role model for customer satisfaction skills • Worked directly with external vendors to identify and overcome order obstacles • Trained new Consultants and Managers, facilitated workshops, scheduled vendor training for team members • Identified and communicated Consultant performance issues to Store Manage Show less