Reliability & Maintenance Mechanic

• Feb 2021 - Present

Help Desk / Computer Repair Tech

• Oct 2016 - Oct 2020

Help desk support support via call center. Work from Autotask to address tickets via remote support software. Install of applications and software on computers as well as performed routine malware, spyware, and antivirus system scans. User account and email account creation with Active Directory, Exchange or MS Office365. Operating system installation and imaging. Data recovery, software, and application installation. Full repair shop Tech work. Help desk support support via call center. Work from Autotask to address tickets via remote support software. Install of applications and software on computers as well as performed routine malware, spyware, and antivirus system scans. User account and email account creation with Active Directory, Exchange or MS Office365. Operating system installation and imaging. Data recovery, software, and application installation. Full repair shop Tech work.

Desktop Support Technician

• May 2014 - Mar 2016

• Take inbound calls and walkups for support issues related to IS and desktop support department. • Take ticketing systems tickets and call back users and fix problems they are having with their software or hardware. • Perform routine periodic maintenance and repair of Computers and peripherals.• Install software needed for daily operations of company. • Image new laptops and PC’s for deployment to end users. • Change and reset passwords for network/Outlook email access for end users. • Perform diagnostics on printers used in the daily operations of company and related duties as assigned.Troubleshoot computer hardware, software; including network printers, Laptops, desktops, iPads, iPhones, and assist network administrators with daily tickets. Show less

Help Desk Technician I

• Jul 2013 - Mar 2016

• Provide seamless transition of incident /problems from help desk to the Help desk Analyst II, Network, System, Development or Data Management support groups.• Ensure regular communication with the business, MIS team, and the Management of the systemsor application outages. Track the progress or resolution of outages and establish good communication of repairs or corrective actions to the entities stated in a timely manner. • Setup equipment and documentation for new hires and terminations, adds, moves, and changes. • Troubleshoot computer hardware, software; including network printers, Laptops, desktops, iPads, iPhones, and assist Desktop Techs with support issues. Show less

Sr PC Maintenance Tech/ Help desk Analyst

• Jun 2012 - Aug 2012

• Take inbound calls for support issues related to IS and helpdesk department. • Take ticketing systems tickets and call back users and fix problems they are having with their software or hardware. • Perform routine periodic maintenance and repair of Computers and peripherals. • Install software needed for daily operations of origination, via remote helpdesk VPN, VNC. • Image new laptops and PC’s for deployment to end users. • Change and reset passwords for network/Outlook email access for end users. • Computer desktop support and help desk via helpdesk call center for end-users. • Perform diagnostics on printers used in the daily operations of company and related duties as assigned. Show less

Helpdesk/ Desktop Support Tech

• Feb 2012 - May 2012

•Perform routine periodic maintenance and repair of Computers and peripherals. •Install software needed for daily operations of origination. •Image new laptops and PC’s for deployment to end users. •Change and reset passwords for network/Outlook email access for end users. •Repair of HP computers and printers. •Computer desktop support and help desk via helpdesk call center for end users. •Perform diagnostics on petroleum based software used in the daily operations of company and related duties as assigned. (Petrel, Field view, other software as relates to the oil industry.) Show less

Computer Support Tech/ Help Desk Analyst

• Feb 2012 - May 2012

Perform routine periodic maintenance and repair of Computers and peripherals. Install software needed for daily operations of origination. Image new laptops and PC’s for deployment to end users. Change and reset passwords for network/Outlook email access for end users. Repair of HP computers and printers. Computer desktop support and help desk via helpdesk call center for end users. Perform diagnostics on petroleum based software used in the daily operations of company and related duties as assigned. (Petrel, Field view, other software as relates to the oil industry. Show less

Computer Support Tech

• Sep 2006 - Jul 2011

•Perform routine periodic maintenance and repair of computers and peripherals. •Install of software needed for daily operations of origination. Record keeping and inventory. •Support of RIS and PACS such as Intergy, Ramsoft, and other medical industry related software. •Creation of accounts, change, and reset passwords for network access for end users on Exchange server. •Install and repair computer peripherals, such as printers and scanners. •Repair of Dell/HP computers and printers. •Support of VOIP phone system and network hardware. •Install and setup projection systems for Power point presentations. •Perform diagnostics on computers, software, and perform related duties as assigned. Show less

Computer Support Tech/ Help Desk

• Sep 2006 - Jun 2011

Perform routine periodic maintenance and repair of computers and peripherals. Install of software needed for daily operations of origination. Record keeping and inventory. Support of RIS and PACS such as Intergy, Ramsoft, and other medical industry related software. Creation of accounts, change, and reset passwords for network access for end users on Exchange server. Install and repair computer peripherals, such as printers and scanners. Repair of Dell/HP computers and printers. Support of VOIP phone system and network hardware. Install and setup projection systems for Power point presentations. Perform diagnostics on computers, software, and perform related duties as assigned. Show less

User Support Technician/Help Desk Analyst

• Sep 2001 - Feb 2006

Perform routine periodic maintenance and repair of Computers and peripherals.Install software needed for daily operations of origination.Activate network ports for network access.Change and reset passwords for network access for end users on Novell network.Install and repair computer peripherals, such as printers and scanners.Repair of HP computers and printers.Help desk support for ISP related calls.Installation, configuration of Operating Systems, and deployment of desktop computers. Perform diagnostics on computers and perform related duties as assigned. Show less

Equipment Technician II

• Dec 1994 - Sep 2001

Troubleshoot and repair of audiovisual equipment including computers, HP LaserJet printers, CD/Stereo equipment, cassette recorder/players, overhead projectors, slide and filmstrip projectors, phonographs, language masters, and all disability resource equipment used in the education of special education students.Maintain and monitor an electronic database through Excel of all equipment repairs.Maintain and complete all paper work and invoices pertaining to billing, purchasing orders and repairs of equipment. Show less

Combat Engineer/ Bulk Fuel Specialist

• Feb 1994 - Dec 2001

To discharge the duties and responsibilities of the grade to which appointed. To discharge the duties and responsibilities of the grade to which appointed.