Joel Ramirez

IT Analyst at Cabrillo Coastal General Insurance Agency, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Gainesville Metropolitan Area

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Credentials

  • CompTIA IT Operations Specialist – CIOS Stackable Certification
    CompTIA
    Jul, 2023
    - Oct, 2024

Experience

  • Cabrillo Coastal General Insurance Agency, LLC
    • United States
    • Insurance
    • 1 - 100 Employee
    • IT Analyst
      • Apr 2022 - Present

      Interact with internal customers and provide quality customer service. Manage company network and IT systems. Interact with third party vendors to plan, implement, and coordinate changes to our IT infrastructure. Understand and implement security measures to protect vital company data. Have ability to install IT equipment in fixed locations such as walls, ceilings, and racks. Use technical knowledge of computers and electrical components to repair and troubleshoot IT equipment. Interact with internal customers and provide quality customer service. Manage company network and IT systems. Interact with third party vendors to plan, implement, and coordinate changes to our IT infrastructure. Understand and implement security measures to protect vital company data. Have ability to install IT equipment in fixed locations such as walls, ceilings, and racks. Use technical knowledge of computers and electrical components to repair and troubleshoot IT equipment.

  • Gnosys Networks
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Support Specialist
      • Sep 2021 - Apr 2022

      Responsible for providing technical support to various companies via on-site support, and remote access software. Used ticketing software to communicate with company users as well as log and manage a wide range of issues among different clients such as office 365, DNS, adobe, network cabling, printers, etc. Engage with third party vendors to assist in resolving or replacing products and/or services for clients. Troubleshoot hardware and software issues for different types of machines such as laptops, desktops, servers, etc. Show less

  • United States Marine Corps
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Network Administrator
      • Oct 2018 - May 2021

      Responsible for the configuration, installation, and maintenance of a scalable and redundant enterprise level network which provided secure point to multi-point voice, video, and data services for up to 500 users. Planned and analyzed fiber optic, cat5, cat5E, cat3, cable pathways. Responsible for the configuration, installation, and maintenance of a scalable and redundant enterprise level network which provided secure point to multi-point voice, video, and data services for up to 500 users. Planned and analyzed fiber optic, cat5, cat5E, cat3, cable pathways.

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