Joel Q.
IT Consultant at Roadmap IT Ltd- Claim this Profile
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Bio
Experience
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Roadmap IT Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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IT Consultant
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Aug 2019 - Present
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Hutchison Whampoa (Europe) Limited
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United Kingdom
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Telecommunications
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1 - 100 Employee
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IT Support Specialist
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Sep 2016 - May 2019
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Technical Support and Junior System Administrator
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Jun 2014 - Jun 2015
During my third year at university, I acquired a placement job at Freezone Internet, a webhosting provider located in Kingston. My main roles during the placement included working closely with my colleagues to deal with the day-to-day customer support issues, which included telephone and online support both 1st and 2nd line. This covered a wide range of areas including web hosting, databases, DNS and email as well as administrative queries. My experience at Freezone taught me how to work in a fast-pace, pressured environment. It has also given me the ability to explain technical terminology in an understandable manner, which is an essential skill for this role. Show less
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Education
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Kingston University
Bachelor's Degree, Computer Science, First Class -
Cheam High School
Applied IT, Uses of Maths,Business Studies