Experience

Synergy Advisors LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Solutions Engineer

  • Dec 2019 - Present

• Microsoft 365 Threat Protection Consultant

  • Nov 2014 - Present

  Microsoft 365 Threat Protection, Azure Security Center Microsoft Intune, Azure Information Protection (AIP), Azure AD Premium, Microsoft EMS, ADFS, Thales BYOK integrated with AIP, and general RMS configuration consultant. Specializing in Windows Defender Advanced Threat Protection (ATP), O365 ATP, and Azure ATP to help organizations detect threats before they make an impact and mitigate existing threats in their ecosystem. I also work extensively with Microsoft Intune for mobile device management and AIP for file classification and encryption for organizations looking to implement the security of using AIP and Intune with Azure services such as Azure AD, OneDrive for Business, SharePoint Online, Exchange Online, Outlook and on-premises services such as Exchange, SharePoint, FCI, and on-premises AD.



Univar Solutions

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Desktop and Migration Support Analyst (Contract)

  • Sep 2014 - Nov 2014

  Implemented all print drivers for remote locations in the USA to work with the new SAP labeling systemResolved compatibility between SAP, Win 2008 R2 server, thermal printers and Windows 7 and XP desktops to print thermal labelsAnalyzed and resolved internal local desktop support issues such as printer compatibility, application functionality in SAP, Adobe, UVX, and Office 2010/2007 productsSupported migration of 300+ PC moves from one building to another, including hardware and software desktop support



KP LLC

• United States
• Advertising Services
• 100 - 200 Employee

• Desktop Support Analyst (Contract)

  • May 2014 - Jun 2014

  Loan IT support for a building of 50+ users using Win XP, Win 7, Citrix-Printstream, Win 2003 and 2012 R2 ServerHandle all desktop issues including network access, MS Outlook, Printstream, pw resets, Printing, hardware, and driversSetup and deploy new hardware including imaging or manually setting up new desktop or laptop units, some customized for the current userCreate images for new desktop setup to be used by this facility and others nationallyMonitor and collaborate on server/client problems such as connectivity to Exchange, Printstream login, digital phone system, IP phones, and tape backup server failures



GameClucks (GamersHaven LLC)

• United States
• Computer Games

• Facilities Administrator

  • Jan 2013 - Sep 2013

  Manage all operations of facility including customer interaction and money handlingNetwork administrator for 25 computers running Windows 8.1, Windows 7, Windows XP and Windows Server 2003Troubleshoot any malfunctioning computers, including virus's, faulty hardware, inoperable software, and blue screensRebuild and upgrade any computers that are either not working or need to be upgradedAssemble and deploy new computers as they come inUtilize Cyber Cafe Pro, Net Limiter, and Deep Freeze to keep computers as they are setup and reduce problems in the future as well as limit bandwidthDeploy Windows operating systems with Ghost



Hilti Group

• Liechtenstein
• Construction
• 700 & Above Employee

• Steel and Metal Account Manager

  • Sep 2011 - Jan 2013

• Industrial and Government Account Manager

  • Feb 2008 - Aug 2011

• Hilti Center Account Manager

  • Jan 2006 - Feb 2008

• Distribution Service Representative

  • May 2003 - Jan 2006



iNSYNQ

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Junior System Engineer

  • Mar 1999 - Aug 1999

  Responsible for monitoring security and functionality issues in a Linux environment for application service provider. Help senior engineers troubleshoot any problems between Terminal Server and Linux servers.Resolve and research issues with the Citrix client interface and the Linux environment.



Worldstar Internet Services

• Database Manager, Technical Support, and Linux Engineer

  • Jan 1998 - Mar 1999

  Responsible for maintenance, troubleshooting, and new user setup on a Unix mail server and DNS server, also responsible for an Apache and Windows NT web servers. Handle inbound and outbound calls for technical support for the above systems with home users and buisness clients. Maintain all aspect of our DSL connections for internal issues and for clients.



Telisphere Communications

• Technical Support Analyst

  • Sep 1996 - Dec 1997

  Dial-up, email and web technical support for Windows based users.Troubleshoot and identify email, web services, and dial-up connection problems with customers. Identify problems internally in a Unix based environment that could be interfering with customer services.