Joel Perpetua
Backup & Cloud - Support Team Referent at Synology- Claim this Profile
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English Full professional proficiency
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Spanish Native or bilingual proficiency
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French Professional working proficiency
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Japanese Elementary proficiency
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German Elementary proficiency
Topline Score
Bio
Nicolas Gabriel Cuevas
I had the privilege of mentoring Joel Perpetua when he was a young professional and my student. Joel is a dedicated individual who possesses a remarkable ability to learn quickly. His strong programming skills, combined with his excellent communication abilities, make him a standout professional. Joel's knack for teamwork further sets him apart. I have no doubt that he will continue to excel in his career and make valuable contributions wherever he goes.
Daniel Carlos Loza
Joel es un estudiante aplicado, que le gustan los desafíos y los acepta y de ello saca lo positivo, asume las responsabilidades y cumple con los tiempos y plazos de entregas de trabajos solicitados. Considero que su carrera profesional va a ser ascendente y exitosa
Nicolas Gabriel Cuevas
I had the privilege of mentoring Joel Perpetua when he was a young professional and my student. Joel is a dedicated individual who possesses a remarkable ability to learn quickly. His strong programming skills, combined with his excellent communication abilities, make him a standout professional. Joel's knack for teamwork further sets him apart. I have no doubt that he will continue to excel in his career and make valuable contributions wherever he goes.
Daniel Carlos Loza
Joel es un estudiante aplicado, que le gustan los desafíos y los acepta y de ello saca lo positivo, asume las responsabilidades y cumple con los tiempos y plazos de entregas de trabajos solicitados. Considero que su carrera profesional va a ser ascendente y exitosa
Nicolas Gabriel Cuevas
I had the privilege of mentoring Joel Perpetua when he was a young professional and my student. Joel is a dedicated individual who possesses a remarkable ability to learn quickly. His strong programming skills, combined with his excellent communication abilities, make him a standout professional. Joel's knack for teamwork further sets him apart. I have no doubt that he will continue to excel in his career and make valuable contributions wherever he goes.
Daniel Carlos Loza
Joel es un estudiante aplicado, que le gustan los desafíos y los acepta y de ello saca lo positivo, asume las responsabilidades y cumple con los tiempos y plazos de entregas de trabajos solicitados. Considero que su carrera profesional va a ser ascendente y exitosa
Nicolas Gabriel Cuevas
I had the privilege of mentoring Joel Perpetua when he was a young professional and my student. Joel is a dedicated individual who possesses a remarkable ability to learn quickly. His strong programming skills, combined with his excellent communication abilities, make him a standout professional. Joel's knack for teamwork further sets him apart. I have no doubt that he will continue to excel in his career and make valuable contributions wherever he goes.
Daniel Carlos Loza
Joel es un estudiante aplicado, que le gustan los desafíos y los acepta y de ello saca lo positivo, asume las responsabilidades y cumple con los tiempos y plazos de entregas de trabajos solicitados. Considero que su carrera profesional va a ser ascendente y exitosa
Credentials
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AWS Cloud Practitioner
IT CollegeMar, 2022- Nov, 2024 -
EF SET English Certificate 79/100 (C2 Advanced)
EF Standard English Test (EF SET)May, 2021- Nov, 2024 -
EF SET English Certificate 70/100 (C1 Advanced)
EF Standard English Test (EF SET)Mar, 2018- Nov, 2024 -
Cambridge English: First (FCE)
Cambridge AssessmentJun, 2017- Nov, 2024
Experience
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Synology
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Taiwan
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IT Services and IT Consulting
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700 & Above Employee
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Backup & Cloud - Support Team Referent
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Jan 2022 - Present
On top of previous responsibilities, being the Backup & Cloud - Support Team Referent meant:- Taking care of the training material for new employees- Performing Cloud Backup specialized trainings for the whole support team- Taking on crucial cases from high-end customers- Being available to take on any complex case to alleviate the charge of the team- Analyzing and reviewing the quality of escalations to the R&D team at HQ.This allows me to put my experience and knowledge to a better use and to help and train other members of the team to improve the overall expertise level of the whole support team. Show less
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Backup Technical Support
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Aug 2020 - Jan 2022
Technical support for NAS and cloud storage for market leading company.Worked mostly on Linux (shell) but also Windows and MacOS environments, providing solutions and troubleshooting for both hardware and software in order to help clients with their backup environments, by it from start-ups to massive and complex clients with thousands of users relaying on the integrity of the system.Problem solving and the ability to communicate technical situation in a intuitive way is a crucial part of the job.Knowledge needed to excel in the position:- Shell/Python scripting- Log troubleshooting- Testing and documentation writing- Backup strategies and best practices- Cloud services (AWS, Azure and GCP)- Virtualization (Hyper-v, VMWare, Docker)- Databases (SQL, SQLite)- Basic networking knowledge- Communication (Spanish, English, French) Show less
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Emanuel Asociación Cristiana
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Avellaneda, Buenos Aires, Argentina
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In charge of multimedia editing.
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Feb 2017 - Mar 2020
Visuals: -Adobe CC Suit (Pr, Ps, Ae) -ProPresenter 6 -Canva -Youtube Studio Audio: -Audacity Visuals: -Adobe CC Suit (Pr, Ps, Ae) -ProPresenter 6 -Canva -Youtube Studio Audio: -Audacity
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Education
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2013 - 2019
E.E.S.T Nº7 Avellaneda
Technician, Programming -
2019 - 2019
Instituto Tecnológico Beltrán
3D modeling and printing -
2011 - 2017
Instituto Edinburgh
First Certificate Exam, English Language and Literature/Letters -
2018 - 2020
CLEF
French language and literature -
2018 - 2019
Instituto de Música Municipalidad de Avellaneda
FOBA, Musical interpretation
Community
