Experience

tapQA

• United States
• Information Technology & Services
• 1 - 100 Employee

• Test Engineer II

  • Dec 2017 - Present



SupplyPro, Inc.

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Software Quality Engineer

  • Nov 2015 - Sep 2017

  - Managed software deployments for dev/test environment. - Created and executed test cases and suites using TFS/MTM for device imaging, web portal, and device software. - Reported and resolved defects using Jira and TFS. - Complete all device regression testing and maintained documentation for each release. - Web Port Regression testing with Selenium IDE. - Verified Web API calls using SoapUI. - Wrote queries and ran scripts using SQL Server to test and verify database related cases. - Managed daily meetings for sprint cycles. - Assisted Operations with diagnosing escalated customer issues. Show less



ecoATM Gazelle

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Software Quality Engineer

  • Mar 2012 - Oct 2015

  - Managed deployments of software for both test and production environments using Axeda. - Created and executed test cases and suites using TFS/MTM for various platforms including web based, desktop software, and kiosk hardware. - Involved in planning upcoming releases and segmenting work into sprints. - Created requirements for projects. - Wrote queries and ran scripts using SQL Server to test and verify database related cases. - Created documentation for legacy products and procedures. - Trained fellow employees on areas of expertise. - Developed unique end to end knowledge by working on all products within the organization. Show less



ACTIVE Network

• United States
• Software Development
• 500 - 600 Employee

• Senior Support Analyst

  • Oct 2006 - Feb 2012

  - Identified bugs during Quality Assurance and User Acceptance Testing for each release. - Maintained revolving list of open bugs/fixes using Jira. - Oversaw inter-department communications between development and support. - Responsible for remote site training of both new and retained temporary staff. - Created and maintained much of the training documentation and all of the assessments for further employee training. - Main point of contact for all support technicians when questions, escalated issues, or problems arose. - Played a major role in maintaining the highest Net Promoter Score (industry customer satisfaction rating system) within the entire company. Show less



National Marrow Donor Program

• Minneapolis, MN

• PC Technician

  • Jun 2006 - Aug 2006

  - Imaged and deployed over 1,000 machines. - Identified, located, and organized all machines deemed obsolete. - Asset management. - Completed data transfer for replaced machines. - Set up network connectivity for deployed machines. - Imaged and deployed over 1,000 machines. - Identified, located, and organized all machines deemed obsolete. - Asset management. - Completed data transfer for replaced machines. - Set up network connectivity for deployed machines.