Experience

Bell Honda
• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Service Manager

  • Feb 2021 - Present


Toyota Carlsbad

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service BDC Manager

  • Dec 2012 - Jan 2021

  Manage all aspects of the Service Call Center including but not limited to....Leads, Marketing, Outbound Campaigns, Due bills, Toyota National Rankings, Customer Relations Manage all aspects of the Service Call Center including but not limited to....Leads, Marketing, Outbound Campaigns, Due bills, Toyota National Rankings, Customer Relations



JVD Investments, LLC

• Real Estate
• 1 - 100 Employee

• Landscape Manager

  • Mar 2012 - Oct 2012

  Accountable for landscape renovations of investment properties managing a group of 3-5 workers. Accountable for landscape renovations of investment properties managing a group of 3-5 workers.



Aspen Marketing

• Construction
• 1 - 100 Employee

• Account Manager / West Coast - Toyota

  • Jun 2010 - Mar 2012

  Responsible for stellar customer service / retention of Toyota dealerships that signed onto our CRM program, Atom. Counseled Service Managers, Directors & General Managers of the programs best practices and how to get the most from their clients. Responsible for stellar customer service / retention of Toyota dealerships that signed onto our CRM program, Atom. Counseled Service Managers, Directors & General Managers of the programs best practices and how to get the most from their clients.



The Brickman Group

• Environmental Services
• 500 - 600 Employee

• Operations Manager

  • Oct 2007 - Sep 2009

  Manage daily operations for 5 commercial landscape crews with a portfolio in excess of 500k Responsible for ensuring job site quality and appearance meet clients expectations Monitor irrigation systems and identify any issues Flesh out areas to convert into water saving, drought tolerant material Provide continual training to all staff under my supervision Manage daily operations for 5 commercial landscape crews with a portfolio in excess of 500k Responsible for ensuring job site quality and appearance meet clients expectations Monitor irrigation systems and identify any issues Flesh out areas to convert into water saving, drought tolerant material Provide continual training to all staff under my supervision



Newgen Results Marketing / Automotive

• Installations Manager

  • Jul 1998 - Oct 2007

  Started as a tel-service representative booking appointments for automotive dealers. Over 9 years I held multiple positions within the company, some applied for, some promoted to and concluded my stay as the Installations Manager. In that role i oversaw a team of 10 agents that installed CRM contracts into the system. We were a revenue generating department with an extreem focus on quality and the speed at which we installed & activated dealers on the CRM product. Started as a tel-service representative booking appointments for automotive dealers. Over 9 years I held multiple positions within the company, some applied for, some promoted to and concluded my stay as the Installations Manager. In that role i oversaw a team of 10 agents that installed CRM contracts into the system. We were a revenue generating department with an extreem focus on quality and the speed at which we installed & activated dealers on the CRM product.