Experience

Porton Biopharma Ltd

• United Kingdom
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Laboratory Technician

  • Apr 2017 - Present



Public Health England

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Quality Control Laboratory Administrator, Analytical Services

  • Oct 2014 - Present

  • Managed the document tracking system for Quality Control Analytical Services • Collected and distributed Standard Operating Procedures and all other Good Practice documentation for QC Analytical Services • Ensured Standard Operating Procedures, Specifications, Monographs, MSDSs etc within QC Analytical are current and copies are available in the laboratories and offices • To circulate change controls around various departments • To update and create log books and reagent logs • To perform computer backups • Inputting and monitoring reports • Ensure all comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to appropriate manager as required • Pursued a programme of continuous professional development according to professional registration and statutory requirements, successfully passing the following training programmes; The Writing of Standard Operating Procedures The Control and Review of Quality Assurance Documentation Good Clinical, Laboratory & Manufacturing Practice Show less



Ordnance Survey

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Research Analyst, Digital Data Advisor

  • Dec 2012 - Aug 2014

  Service Desk Analyst, Information Systems  Provided a customer and business focused single point of contact to end users  Diagnosed and resolved technical incidents at first level to end users in order to minimise impact and co-ordinate support by 2nd level teams  Obtained technical information from customers to enable support teams to resolve incidents or fulfil requests effectively  Identified and implemented service and process improvements to enhance the customer experience Research Analyst Responsible for the Planning Application Campaign 2013  Involved in the Planning Application Campaign 2013  Researching the use of licensed/unlicensed data in planning applications across a broad spectrum of local planning authorities across Great Britain  Responsible for assessing the status of that data  Regularly interacted with the businesses customers (architects, planning agents, solicitors) and partners via telephone, letter and email  Responsible for the collation and distribution of legal letters to customers  Presented research in a weekly meeting to my team members and management team Digital Data Researcher, Data Collection & Management  Involved in creating Licensed Data Extract jobs for the Land Registry  Capturing pre-determined map data and sending to Land Registry within regulation time periods  Used GeoMedia Professional to locate the Area of Interest with National Grid Co-ordinates  Involved in the revoking of jobs due to occasional activation failure  Involved in field processes relating to LR Surveys including the receipt, response, allocation and completion of surveys and the site tracking process Show less



Research Councils UK

• Client Services Administrator

  • 2012 - 2012

   First line client facing position with the Shared Services Centre to the 7 National Research Councils  Took ownership of incoming queries and followed through to successful completion where appropriate  Proactively resolved queries and errors, reporting any operational issues with suggested solutions  Dealt with a wide range of enquiries from both Research Council employees and suppliers  Liaised with Research Councils where resolution was dependent on their input or action Show less