Experience

AL FORSAN INTERNATIONAL SPORTS RESORT

• United Arab Emirates
• Entertainment Providers
• 1 - 100 Employee

• IT Administrator

  • Jan 2014 - Present

   Providing computer support services both for software and hardware for an organization’s employees.  Develop and maintain local networks in ways that optimize performance.  Analyze enterprise computing system needs and assess computer hardware and software.  Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based service and support.  Testing of computers and ensuring that computer systems are functioning properly.  Identifying and solving any problems that affect computer operating systems.  Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s)  Assist with ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization  Maintaining other computer peripheral devices such as printers and solving printing problems if they arise.  Mail configuration support for employees MS-Outlook.  Ensuring that the network infrastructure is up and running.  Installation and Configuration of wireless devices (Indoor /outdoor).  Monitoring and create new extensions for Alcatel telephone PABX system.  Implementation, maintenance and user management of networks, PC’s and Application, Mail and file servers  Manage & troubleshoot network and Internet connectivity throughout the organization.  Assign and issue locker access for Membership Cards.  Assist with CCTV project to comply with specific setup and coordinate with supplier.  Preparing Purchase request form as per needs of IT things and submit to relevant dept. for approval  Communicate to our software support team for resolve the end user issue.  Providing first level support to end user and manage below applications up and running. Show less



Oxygen Network Solutions LLC,Abu Dhabi

• IT Technical Support Engineer

  • May 2010 - Nov 2012

   Assisting office workers with their computer desktop systems Providing computer support services both for software and hardware for an organization’s employees Testing of computers and ensuring that computer systems are functioning properly. Identifying and solving any problems that affect computer operating systems Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s) Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization Maintaining other computer peripheral devices such as printers and solving printing problems if they arise Help in an examination of network servers equipment and maintenance Performing administrative tasks including creating users and groups, Assigning permissions, implementing & assigning account policies in server 2008. Involved in planning of Active Directory Domain structure, user and Group creation and maintaining Organizational units. Mail configuration support for customers in MS-Outlook  Deployment of Software via group policy. Monitoring the Backup up process. Ensuring that the network infrastructure is up and running. Installation and configuration of Firewall Security VPN Installation (sonic wall, Fortinet) Design, Installation, and configuration of wireless devices(Indoor /outdoor) Implementation and Configuration of Routers& switches (Cisco, Juniper). IP Office and Digital PABX installation configuration and troubleshooting Installed, upgraded and maintenance of server (Win2008 & Win2003) as per requirement. Show less

• IT Technical Support

  • May 2009 - Nov 2012



SKYLARK INFO TECH

• Chennai Area, India

• System Support Engineer

  • Jan 2008 - Mar 2009

   Installation of Desktops, Assembling and troubleshooting of PCs.  Configuration and troubleshooting of Local/Network Printers.  Managing of Windows Desktops job includes patch updates, Antivirus updates.  Configuring and Troubleshooting of Mail Client (MS Outlook, Outlook Express)  Installed windows operating system for Desktop and Laptops using Ghost imaging.  Assembling, maintaining, and troubleshooting of PCs, Installation of Desktops.  Hardware and network related troubleshooting.  Attending end users complaints with respect to Desktop/Laptops, hardware, software and network printer related troubleshooting Show less