Joel Jackson
Director of Knowledge Transfer at Teamwork Commerce- Claim this Profile
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Topline Score
Bio
LinkedIn User
Joel is a true professional. His depth of knowledge and deep expertise across multiple domains in software make him an ideal candidate for a variety of training, consulting or management positions. He is talented, intelligent, fun and easy to work with! Joel goes above and beyond to answer questions; his training presentations are very clear, easy to follow and understand. Joel performs well under pressure and is very approachable. Any organization will benefit from having Joel on their team.
Thomas Holland
I've had the opportunity to work with Joel on-and-off across an 8 year window. In that time, I've discovered that Joel is always amazingly well-prepared and understands the nuances in his area of expertise. I also the opportunity to watch him deliver training to some of my customers and saw how well he interacted with people from different backgrounds and with different skill sets. Often, Joel would effectively provide anecdotes from his own professional past to help customers understand how something applies to them. Based on Joel's work ethic, his ease at being personable (sometimes with difficult customers), and his absolute commitment to excellent in the work that he does, I heartily recommend Joel.
LinkedIn User
Joel is a true professional. His depth of knowledge and deep expertise across multiple domains in software make him an ideal candidate for a variety of training, consulting or management positions. He is talented, intelligent, fun and easy to work with! Joel goes above and beyond to answer questions; his training presentations are very clear, easy to follow and understand. Joel performs well under pressure and is very approachable. Any organization will benefit from having Joel on their team.
Thomas Holland
I've had the opportunity to work with Joel on-and-off across an 8 year window. In that time, I've discovered that Joel is always amazingly well-prepared and understands the nuances in his area of expertise. I also the opportunity to watch him deliver training to some of my customers and saw how well he interacted with people from different backgrounds and with different skill sets. Often, Joel would effectively provide anecdotes from his own professional past to help customers understand how something applies to them. Based on Joel's work ethic, his ease at being personable (sometimes with difficult customers), and his absolute commitment to excellent in the work that he does, I heartily recommend Joel.
LinkedIn User
Joel is a true professional. His depth of knowledge and deep expertise across multiple domains in software make him an ideal candidate for a variety of training, consulting or management positions. He is talented, intelligent, fun and easy to work with! Joel goes above and beyond to answer questions; his training presentations are very clear, easy to follow and understand. Joel performs well under pressure and is very approachable. Any organization will benefit from having Joel on their team.
Thomas Holland
I've had the opportunity to work with Joel on-and-off across an 8 year window. In that time, I've discovered that Joel is always amazingly well-prepared and understands the nuances in his area of expertise. I also the opportunity to watch him deliver training to some of my customers and saw how well he interacted with people from different backgrounds and with different skill sets. Often, Joel would effectively provide anecdotes from his own professional past to help customers understand how something applies to them. Based on Joel's work ethic, his ease at being personable (sometimes with difficult customers), and his absolute commitment to excellent in the work that he does, I heartily recommend Joel.
LinkedIn User
Joel is a true professional. His depth of knowledge and deep expertise across multiple domains in software make him an ideal candidate for a variety of training, consulting or management positions. He is talented, intelligent, fun and easy to work with! Joel goes above and beyond to answer questions; his training presentations are very clear, easy to follow and understand. Joel performs well under pressure and is very approachable. Any organization will benefit from having Joel on their team.
Thomas Holland
I've had the opportunity to work with Joel on-and-off across an 8 year window. In that time, I've discovered that Joel is always amazingly well-prepared and understands the nuances in his area of expertise. I also the opportunity to watch him deliver training to some of my customers and saw how well he interacted with people from different backgrounds and with different skill sets. Often, Joel would effectively provide anecdotes from his own professional past to help customers understand how something applies to them. Based on Joel's work ethic, his ease at being personable (sometimes with difficult customers), and his absolute commitment to excellent in the work that he does, I heartily recommend Joel.
Experience
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Teamwork Commerce
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United States
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Retail
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100 - 200 Employee
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Director of Knowledge Transfer
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Jan 2021 - Present
Lead global teams focusing on training and technical documentation for innovative retail software company.
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Director of Channel Services
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Aug 2018 - Present
Manage relationships with our reseller and technical support partners. Improve support and development response and resolution times with new processes, efficient communications and team growth. Developed Partner Portal for single point of reference for policies, procedures, technical documents, and other reference material. Manage, review, edit, prioritize and recommend partner’s software change requests for review with product management.
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Subject Matter Expert, Watson Commerce Solutions
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Sep 2016 - Jul 2018
Designed and built 5 comprehensive courses for worldwide sales team on Dynamic Pricing and Order Management SaaS solutions, enabling improved understanding of market opportunities, key functionalities and core selling points. Built competitive positioning, FAQs, demo scripts and various presentation decks for sales and technical sales teams. Crafted demo story outline highlighting core functionality and ideal usage for sales team delivering Dynamic Pricing demonstration for prospective… Show more Designed and built 5 comprehensive courses for worldwide sales team on Dynamic Pricing and Order Management SaaS solutions, enabling improved understanding of market opportunities, key functionalities and core selling points. Built competitive positioning, FAQs, demo scripts and various presentation decks for sales and technical sales teams. Crafted demo story outline highlighting core functionality and ideal usage for sales team delivering Dynamic Pricing demonstration for prospective customers. Improved sales team performance with numerous hands-on labs and enablement sessions presented at industry and internal conferences.
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Managing Consultant, Training and Education
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May 2012 - Aug 2016
Delivered training across 4 continents facilitating increased gross margins, expanded sales and lowered average prices to consumers through enhancing retailers’ performance. Established updated global training materials formats, as part of cross-functional team, providing single unified image across solutions and removing visual clutter, thus increasing students’ learning retention. Elevated standards for training content, delivery, and usage of advanced product features, resulting in… Show more Delivered training across 4 continents facilitating increased gross margins, expanded sales and lowered average prices to consumers through enhancing retailers’ performance. Established updated global training materials formats, as part of cross-functional team, providing single unified image across solutions and removing visual clutter, thus increasing students’ learning retention. Elevated standards for training content, delivery, and usage of advanced product features, resulting in augmented comprehension, quicker knowledge transfer and improved customer success. Developed internal training for new Dynamic Pricing SaaS solution, empowering sales team to effectively communicate features and benefits. Drove solution sales, improved customer support and boosted retailer performance as result of providing subject matter expertise for retail pricing management solutions supporting sales, professional services, and customer support teams.
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Manager Education
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Jul 2010 - Apr 2012
Amplified margins, revenues, and inventory performance with training of pricing analysts and managers on SaaS based Price Optimization, Assortment Optimization and Markdown Optimization solutions. Delivered performance enhancing training across multiple retail sectors worldwide including grocery, electronics, auto parts, general merchandisers, and home improvement, as result of leveraging retail experience and insight. Completed overhaul of content for Markdown Optimization training… Show more Amplified margins, revenues, and inventory performance with training of pricing analysts and managers on SaaS based Price Optimization, Assortment Optimization and Markdown Optimization solutions. Delivered performance enhancing training across multiple retail sectors worldwide including grocery, electronics, auto parts, general merchandisers, and home improvement, as result of leveraging retail experience and insight. Completed overhaul of content for Markdown Optimization training, increasing student comprehension and customer ROI. Show less Amplified margins, revenues, and inventory performance with training of pricing analysts and managers on SaaS based Price Optimization, Assortment Optimization and Markdown Optimization solutions. Delivered performance enhancing training across multiple retail sectors worldwide including grocery, electronics, auto parts, general merchandisers, and home improvement, as result of leveraging retail experience and insight. Completed overhaul of content for Markdown Optimization training… Show more Amplified margins, revenues, and inventory performance with training of pricing analysts and managers on SaaS based Price Optimization, Assortment Optimization and Markdown Optimization solutions. Delivered performance enhancing training across multiple retail sectors worldwide including grocery, electronics, auto parts, general merchandisers, and home improvement, as result of leveraging retail experience and insight. Completed overhaul of content for Markdown Optimization training, increasing student comprehension and customer ROI. Show less
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Senior Specialist - BAS, Analytics and Architecture
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Mar 2010 - Jul 2010
Designed services and functionality strategies for newly formed Analytics division, shaping offerings and providing prospective customers understanding of capabilities and potential improvements. Supplied internal and external consulting on wide variety of projects in Retail, Consumer Goods and Transportation, improving business performance and analytic capabilities. Designed services and functionality strategies for newly formed Analytics division, shaping offerings and providing prospective customers understanding of capabilities and potential improvements. Supplied internal and external consulting on wide variety of projects in Retail, Consumer Goods and Transportation, improving business performance and analytic capabilities.
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Martec International
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United Kingdom
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Retail
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1 - 100 Employee
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Practice Manager, Consultant
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Apr 2001 - Mar 2010
Redesigned and developed business processes that resolved significant issues in merchandise planning, store allocation, purchasing and inventory control for national wholesaler and retailer during SAP retail implementation. Advised on store operations organization and related compensation policies changes to improve productivity and lower cost. Developed online training content that improved close rates and opportunity identification by providing understanding of retail industry, solution… Show more Redesigned and developed business processes that resolved significant issues in merchandise planning, store allocation, purchasing and inventory control for national wholesaler and retailer during SAP retail implementation. Advised on store operations organization and related compensation policies changes to improve productivity and lower cost. Developed online training content that improved close rates and opportunity identification by providing understanding of retail industry, solution selling into retail and related topics for retail focused IT sellers. Designed and delivered integrated training program for new Oracle retail solution, utilizing instructor-led classes, written reference manuals and online tutorials, augmenting merchant productivity. Delivered 4 sessions on Merchandise and Assortment Planning over 2 years at National Retail Federation (NRF) trade show, leading to additional consulting and training opportunities. Authored numerous white papers on retail management analytics, multi-channel retail and speed sourcing, raising visibility and business opportunities for Martec and clients. Show less Redesigned and developed business processes that resolved significant issues in merchandise planning, store allocation, purchasing and inventory control for national wholesaler and retailer during SAP retail implementation. Advised on store operations organization and related compensation policies changes to improve productivity and lower cost. Developed online training content that improved close rates and opportunity identification by providing understanding of retail industry, solution… Show more Redesigned and developed business processes that resolved significant issues in merchandise planning, store allocation, purchasing and inventory control for national wholesaler and retailer during SAP retail implementation. Advised on store operations organization and related compensation policies changes to improve productivity and lower cost. Developed online training content that improved close rates and opportunity identification by providing understanding of retail industry, solution selling into retail and related topics for retail focused IT sellers. Designed and delivered integrated training program for new Oracle retail solution, utilizing instructor-led classes, written reference manuals and online tutorials, augmenting merchant productivity. Delivered 4 sessions on Merchandise and Assortment Planning over 2 years at National Retail Federation (NRF) trade show, leading to additional consulting and training opportunities. Authored numerous white papers on retail management analytics, multi-channel retail and speed sourcing, raising visibility and business opportunities for Martec and clients. Show less
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Planning Business Support Analyst
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Sep 1995 - Mar 2001
Project manager for development of multiple applications. Worked extensively with internal software solution department to manage and design suite of applications for Planning division. Created innovative reporting application for all merchants. Improved merchant visibility to trends and inventory issues. Reduced 30-minute process to 20 seconds. Annual savings of 13k hours of productivity. Developed, managed, and implemented locational planning process involving over 400 departments… Show more Project manager for development of multiple applications. Worked extensively with internal software solution department to manage and design suite of applications for Planning division. Created innovative reporting application for all merchants. Improved merchant visibility to trends and inventory issues. Reduced 30-minute process to 20 seconds. Annual savings of 13k hours of productivity. Developed, managed, and implemented locational planning process involving over 400 departments in 70+ locations. Increased productivity and improve planning accuracy. - Twice received corporate Shooting Star award. Show less Project manager for development of multiple applications. Worked extensively with internal software solution department to manage and design suite of applications for Planning division. Created innovative reporting application for all merchants. Improved merchant visibility to trends and inventory issues. Reduced 30-minute process to 20 seconds. Annual savings of 13k hours of productivity. Developed, managed, and implemented locational planning process involving over 400 departments… Show more Project manager for development of multiple applications. Worked extensively with internal software solution department to manage and design suite of applications for Planning division. Created innovative reporting application for all merchants. Improved merchant visibility to trends and inventory issues. Reduced 30-minute process to 20 seconds. Annual savings of 13k hours of productivity. Developed, managed, and implemented locational planning process involving over 400 departments in 70+ locations. Increased productivity and improve planning accuracy. - Twice received corporate Shooting Star award. Show less
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Education
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University of Tennessee, Knoxville
BA, History -
Sewanee-The University of the South
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