Joel Huynh

ICT Support Officer at Department for Education, South Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Adelaide Area, AU
Languages
  • English -
  • French Native or bilingual proficiency
  • Teochew (Chinese Dialect) Native or bilingual proficiency
  • Lao Native or bilingual proficiency
  • Spanish Elementary proficiency
Skills

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Bio

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Credentials

  • Enterprise Cyber Security Fundamentals
    IT Masters (CSU)
    Jan, 2018
    - Nov, 2024
  • Phishing Countermeasures
    IT Masters (CSU)
    Jan, 2018
    - Nov, 2024
  • Prince2 Primer
    IT Masters (CSU)
    Jan, 2018
    - Nov, 2024
  • Recovering Troubled Projects
    IT Masters (CSU)
    Jan, 2018
    - Nov, 2024
  • Scrum Master Primer
    IT Masters (CSU)
    Jan, 2018
    - Nov, 2024
  • Cisco CCNA V3
    IT Masters (CSU)
    Jan, 2017
    - Nov, 2024
  • Configuration Management
    IT Masters (CSU)
    Jan, 2017
    - Nov, 2024
  • VMWare vSphere 6 Masterclass
    IT Masters (CSU)
    Jan, 2016
    - Nov, 2024
  • Membership Certificate
    Australian Computer Society
    Jun, 2012
    - Nov, 2024
  • South Australian Certificate of Education
    SACE Board of SA
    Dec, 2009
    - Nov, 2024

Experience

  • Department for Education, South Australia
    • Australia
    • Government Administration
    • 700 & Above Employee
    • ICT Support Officer
      • Mar 2018 - Present

      • Acting as the first point of contact for all IT & technical queries to staff, students and parents• Responsible for BYOD access (Bring Your Own Device-BYOD)• Managing and deploying Licensing Autodesk software and Adobe Creative Cloud• Managing IOS devices via Apple Configurator 2, Profile Manager and Apple School Manager.• Managing users in Active Directory• Monitoring printing accounts in PaperCut • Managing Windows operating system lifecycle and deployment of software through Microsoft Center Configuration Manager (SCCM)• Responsible for AV System setup for onsite/offsite events and school assembly• Training new ICT staff member to familiarise with duties and responsibility of role Show less

    • ICT Support Officer
      • Jan 2016 - Mar 2018

      • Network Maintenance for the day to day operations• Server Maintenance• Keeping education software/operating system up-to-date• Responsible for diagnosing & resolving hardware, software & end user problems• Acting as the first point of contact for all IT & technical queries to staff, students and parents • Providing helpdesk support to administrative staff, teachers and students• Maintenance of IT hardware such as laptops and desktop computers• Managing IOS devices

    • ICT Support Officer
      • Aug 2017 - Oct 2017

      • Network Maintenance for the day to day operations• Server Maintenance• Researching Server backup solution• Responsible for diagnosing & resolving hardware, software & end user problems• Acting as the first point of contact for all IT & technical queries to staff, students and parents • Providing helpdesk support to administrative staff, teachers and students• Liaising with 3rd party vendor- DayMap Support• Keeping track of asset via asset tracking• In charge of Microsoft Deployment Toolkit (MDT) for operating system deployment Show less

    • ICT Support Officer
      • Jun 2016 - May 2017

      • Network Maintenance for the day to day operations• Server Maintenance• Keeping education software/operating system up-to-date• Responsible for diagnosing & resolving hardware, software & end user problems• Acting as the first point of contact for all IT & technical queries to staff, students and parents • Providing helpdesk support to administrative staff, teachers and students• Maintenance of IT hardware such as laptops and desktop computers• Managing IOS Devices• Managing Microsoft Deployment Toolkit (MDT) Show less

  • Bentleys SA
    • Australia
    • Accounting
    • 1 - 100 Employee
    • IT Support
      • Jul 2017 - Mar 2018

      • Managing Palo Alto Network (Security Platform) – End Point Protection, Next Generation Firewall, Cloud Security, Network Security • Troubleshoot network connectivity, software issues, user profiles in the Terminal Servers • Responsible for diagnosing & resolving hardware, software & end user problems • Acting as the first point of contact for all IT & technical queries • Diagnosis and maintenance of desktop PC/ laptops/mobile phones/IP Phones • Remote assistance via phone and remote login for off-site staff • Part of implementing and testing network upgrade • Managing Hybrid Suite (Half Online/Half Onsite) of Microsoft 365 suite • Deploying/testing new hardware especially tablet computers for 4G connection • Managing ticketing system where Service Level Agreement (SLA) are implemented for user queries Show less

  • Woolworths
    • South Africa
    • Retail
    • 700 & Above Employee
    • Nightfill Assistant
      • Oct 2010 - 2017

      • Customer Service • Filling and maintaining the presentation of the stock during and after trading hours • Maintaining cleanliness of the workplace • Working cooperatively and efficiently in a team environment • Operating bailers • Customer Service • Filling and maintaining the presentation of the stock during and after trading hours • Maintaining cleanliness of the workplace • Working cooperatively and efficiently in a team environment • Operating bailers

  • Exceptional Labour Hire Pty
    • Assistant Manager
      • 2006 - 2009

      • Customer Service • Cash Handling • Organisation with clients/workers • Communication with employers and co-workers • Timetabling (worksheet and invoice) • Banking • Customer Service • Cash Handling • Organisation with clients/workers • Communication with employers and co-workers • Timetabling (worksheet and invoice) • Banking

  • Department for Education, South Australia
    • Australia
    • Government Administration
    • 700 & Above Employee
    • ICT Assistant
      • 2007 - 2007

      • Repairing computers • Installing and upgrading computer systems • Organising and maintaining cleanliness of the workplace • Computer maintenance • Assembling and disassembling computers • Repairing computers • Installing and upgrading computer systems • Organising and maintaining cleanliness of the workplace • Computer maintenance • Assembling and disassembling computers

Education

  • University of South Australia
    Bachelor of Information Technology (Network and Security)
    2012 - 2014
  • South Australian Institute of Business and Technology
    Diploma of Technology (Information Technology)
    2011 - 2012
  • University of South Australia
    Bachelor of Information Technology
    2009 - 2010
  • Parafield Gardens High School
    South Australian Certificate of Education, Completed Year 12
    2006 - 2009

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