Experience

Heraeus Materials Singapore Pte Ltd

• 1 - 100 Employee

• Business Administrator

  • Jul 2012 - Present

  Secretarial support to General Manager * Calendar & travel management * Travel bills & other expenses (Concur system) * Prepare reports / presentation using Powerpoint and Excel Organize / Co-ordinate Events * Conferences & Meetings * Dinner & Dance * Corporate Social Responsibility * Team Building General Administrative * Email / Phone enquiry * Office Management * Procurement of Consumables (eg: Pantry, Stationery items) * Travel arrangements * Communication within Internal (eg: Quarterly Newsletter) * 5S member * EHS member



Clarins

• France
• Personal Care Product Manufacturing
• 400 - 500 Employee

• Regional Operations Coordinator

  • Jul 2006 - Jul 2012

  Secretarial / Admin Duties * Provide support to Retail Director, Training Manager and Spa Manager in daily administrative activitiesOrganize and coordinate department meetings / conferences * Manages multiple calendars and appointments * Set up audio conferencing and LiveMeeting requirements * Manage all meeting schedules – internal & external * Prepare presentation materials i.e. reports * Draft mails / circulars / other General correspondence with minimum supervision * Keep track of department expenses on on-site meetings * Maintains strict confidentiality when dealing with all mattersOrganize and coordinate department travel arrangement * Handles extensive travel arrangement and itineraries * Make travel arrangements – ticketing / flight-routing / visa application * Make hotel arrangements * Track and manage all travel and hotel expense claims * Guest / Visitor management: co-ordinate lunch / dinner meetings / local travel arrangements * Maintains strict confidentiality when dealing with all mattersOrganize and coordinate seminars * Planning and budgeting for seminar preparation * Sourcing and organizing of venue * Guests accommodation arrangement * F&B arrangementOperation / Marketing Duties * Preparation of monthly report and cost per minute report from Asia Pacific region * Assist in the preparation of annual budgeting reports and materials * Creation of Regional tracking tools/ reports format to facilitate forecasts, sales analysis and order tracking * Liaise with logistics to ensure timely arrival of products for launches * Consolidate orders from subsidiaries and agents and ensure timely follow through * Correspond with countries on marketing visuals/visual merchandising guidelines * Ensure clear communication between Paris and countries in Asia Pacific region



Sharp-Roxy Sales Singapore

• Consumer Electronics
• 1 - 100 Employee

• Administrative Assistant

  • Jul 1999 - Jul 2006

  Consumer Resource Department * Handles Administrative, Operations and Marketing duties with due diligent * Handled customers’ enquiries and displayed success in conflicts resolution * Performed strong administrative support to Management * Assisted Marketing department in Advertising and Promotion matters * Liaised with buyers on outlet demonstrations with effective communications * Coordinated with warehouse on daily delivery schedules/ addressed raise issues * Streamlined and set up department practices and procedures * Management of sales promoters / demonstrators * Administered recruitment and ensure careful selection of promoters and demonstrators - In charge of promoters’ sales targets and commission computationHuman Resource Department * Trained to display excellent customers’ service skills to internal and external clients * Handled internal and external calls, answered queries and performed conflict management * Managed and franking of daily mails with due care * Liaised with courier service company/ensured on time and precise delivery of parcels * Handled various department stationery orders and ensured accurate dissemination upon receipt * Performed administrative & maintenance activity support to Secretary * Organized annual Dinner and Dance event * Handled office equipments/ conference room reservations and ensure effective communication among departments * Streamlined and set up administration practices and procedures