Experience

Yancey Brothers CAT

• United States
• Retail
• 1 - 100 Employee

• Heavy Equipment Delivery

  • Mar 2021 - Present



Xcite Automotive

• United States
• Advertising Services
• 100 - 200 Employee

• Area Manager

  • Aug 2020 - Mar 2021



Manheim Georgia

• Wholesale Motor Vehicles and Parts
• 1 - 100 Employee

• Operations Manager

  • Apr 2018 - Aug 2020

  Develop and executing operational business plans, analyzing ROI and implementing procedures to improve efficiencies.Build/strengthen/maintain relationships with construction teams during ongoing projects acting as the liaison. Hold regular team meetings, provide updates concerning design modifications, timelines, etc. using digital communications including maps, blueprints, Microsoft teams and or office to outline "storyboard” style explanations.Change management; implementing new lot operations crew management style continuous improvement, managing team members efficiencies using we based reporting, LDM, KPI’s.Ensure teams are following all safety measures related to 5S, Smith Systems, Safety Sam, HAZCOM, Battery Safety, JJ Keller/DOT measurement and or inspections, general inspections on equipment, facility wrecker and or loader safety measures. Supervise and develop lot operations leadership/staff, their professional and technical knowledge by recruiting, selecting, orienting, training employees and by providing educational opportunities.Counsel and discipline employees as necessary. Plan, monitor, evaluate job performance and conduct performance appraisals. Investigate, record incidents/lot damageMaintain/oversee safe inspections, maintenance of equipment including, service trucks, wreckers, fuel trucks/equipment, golf carts, and front end loader.Provide outstangin customer service assistance and timely feedbackReview work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against KPI and metrics and develop and execute strategies for improvement. Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.

• Facilities Manager

  • Oct 2016 - Apr 2018

  Manage staff to include water conservation center, four buildings on a 142-acre facility. Includes environmental heath and safety inspections, preventative maintenance and on all HVAC systems, equipment related to functioning offices, the lot, landscaping, body shop, mechanic shop, detail shop, offices, and inspection areas; planning and design of new floorplan setup of mobile office space. High-level collaboration within teams and construction staff during times where we engage in projects Build relationships with local municipality inspectors to strengthen company standing with these entities. Create an open dialog to eliminate poor observations and produce consistent positive meetings and scorecards. Meet all water conservation/treatment guidelines. This includes daily monitoring of contaminants in our water that we are conserving and returning to our provider. Balance multiple projects, timelines, and objectives while working with cross-functional teams to communicate and learn new processes and abilities to meet client needs. Manage multiple third party vendors, ensuring assets are being maintained properly. This includes fire and safety inspections partnering with the local security team to plan for catastrophic events and design action plans. Manage and monitor preventative maintenance program for HVAC, Hood Cleaning, Carpet Cleaning, Grease and waste traps. Facilitate safety inspections across multiple platforms including waste and hazmat disposal, working with hazmat receivers and shippers, (manifest, chain of custody) our environmental group to ensure we are good stewards to our ecosystem and meet all requirements therein. Calculate and compare the cost of goods and services to maximize cost-effectiveness, collaborating with local leadership and executives to bring to life the ROI on projects.Obtain quotes and tenders from vendors contractors and suppliersSuccession planning for the operations, buildings, equipment, and team members

• Commercial Ford/ Specialty & Heavy Truck Manager

  • Jan 2010 - Oct 2016

  Manage administrative and operations staff, meeting client goals and objectives, while balancing KPI metrics and client SLA'sBuild and maintain relationships of client representatives Provide area managers with timely updates on inventory and sale related criteria. Communicate with upper leadership in Detroit, covering local business updates. Provide remote support to other operating locations concerning best practices on account SLA's, metrics and business objectivesManage through arbitrations/conflict resolutions between clients to provide workable solutions that enable each party to feel like they have been heard and given a fair and balanced outcome.Ensure that Ford controlled (billion dollar inventory) assets properly managed, repaired and disposed Implement Quality assurance programs to ensure that a consistently high level of service and quality is provided to Ford and its customers. Communicate through written and verbal avenues providing updates to senior management as to progress made on client expectations