Experience

Sollis Health
• United States
• Hospitals and Health Care
• 100 - 200 Employee
• IT Support Generalist

  • Feb 2023 - Present


Medly

• Hospitals and Health Care

• IT Support Engineer

  • Oct 2021 - Feb 2023

  •Resolved diverse range of technical issues across multiple systems and applications for 2,000+ employees across various time zones. •Provided Tier 2 IT support to non-technical internal users through desk side support services. •Used ticketing systems to manage and process support actions and requests. •Monitored systems in operation and quickly troubleshot errors. •Documented support interactions for future reference. •Configured hardware and granted system permissions to new employees. •Performed IT offboarding process. (Hardware retrieval, backups, and setup for re-provisioning)



Global Learning Preschool

• United States

• IT Coordinator & Support

  • Oct 2019 - Apr 2020

  •Provided hardware and software support for company owners and employees, as well as customer partners as needed •Familiar with Windows, Linux, and Mac OS •Handled communication and worked directly with employees to resolve problems •As needed, went onsite to provide best tips for security, password safety, and phishing scams •Setup new computers, routers, printers, and access points for renovated location. •Utilized Active Directory to manage employee accounts. •Provided hardware and software support for company owners and employees, as well as customer partners as needed •Familiar with Windows, Linux, and Mac OS •Handled communication and worked directly with employees to resolve problems •As needed, went onsite to provide best tips for security, password safety, and phishing scams •Setup new computers, routers, printers, and access points for renovated location. •Utilized Active Directory to manage employee accounts.