Joel Gicquel
Senior Data and AI Consultant at C5 Alliance Group Limited- Claim this Profile
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Bio
Credentials
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MCSA: SQL 2016 Business Intelligence Development
MicrosoftAug, 2019- Nov, 2024 -
MCSE: Data Management and Analytics
MicrosoftMar, 2019- Nov, 2024 -
MCSA: SQL Server 2012/2014
MicrosoftJan, 2019- Nov, 2024 -
Azure Data Engineer Associate
Microsoft
Experience
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C5 Alliance Group Limited
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Jersey
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Data and AI Consultant
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Jan 2022 - Present
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Business Intelligence Consultant
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Jan 2019 - Jan 2022
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WeShop
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United Kingdom
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Technology, Information and Internet
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1 - 100 Employee
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Data Analyst
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Sep 2018 - Dec 2018
- Provision of Management Information to Senior Leadership Team including gathering requirements and provisioning of automated reports using SQL and Metabase to ensure business critical information is provided in a timely manner. - Design and management of a data repository in which all WeShop data is attributed, labelled and tagged so there is a consistent data dictionary thus reducing new joiner learning and significant reduction in ‘time to insight’. - Involved in the design and build of a campaign management framework that draws the latest customer activity into a consistent communication methodology, ensures the right level of customer contact and history tracking thus creating a ‘customer 360’. Show less
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RBS International
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Jersey
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Banking
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700 & Above Employee
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MI Team Lead
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Nov 2017 - Aug 2018
- Line Management of 3 Full Time employees and 5 contractors and responsible for allocating work, maintaining standards, employee reviews, appraisal and coaching.- Owned key stakeholder relationship to ensure MI requirements were documented, timelines agreed, outcomes defined, budgets accepted, and resource needs understood.- Owned relationships with 3rd party suppliers to bring in additional staff members and services as required.- Weekly meetings with Data and Analytics leadership team to help shape the strategy and create plans for the teams.- Collaborate, deliver, and support activities associated with data warehouse structure and design.- Worked with external suppliers to run a project that rationalised 3500 reports into 700, significantly reducing risk and saving the business circa £100k pa in software and employee costs Show less
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Management Information Analyst
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May 2015 - Nov 2017
- Providing a range of Management Information solutions to all areas across the bank.- Promotion of self-service tools to reduce the number of ad hoc requests coming into the team decreasing time from request to output by 50%- Line Management of contract resources, working with key stakeholders to provide updates on allocated work and maintaining standards.- Delivering a project to move support of a key application from a 3rd party supplier into the team. Reducing costs, risk of knowledge of the environment sitting outside the organization and upskilling existing collogues. - Delivering a project to remove risk and improve the banks reporting capabilities. This involved creating an initial business requirements document, going out to tender and engaging with multiple 3rd parties, understanding the benefits of multiple tender documents and coming up with a rating system to select the supplier. Working with the supplier as the requirements evolved and delivering a solution that removed risk at a reduced cost to the initial budget.- Lead in several team leader activities such as running team meetings, coaching and weekly work stack reviews. Show less
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Application Management Specialist
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Jun 2013 - May 2015
- Providing 2nd and 3rd level support for internal banking systems; including payment applications, online banking systems and other internal applications.- Subject matter expert for many of the banking applications, understanding how the different systems work together and using this knowledge to assist different areas of the bank.- Development of appropriate solutions for projects and bug fixes, including agreeing priorities, timelines, identifying and resolving issues and working with internal developers and external suppliers. Including gathering business requirements, test strategies, change management, maintenance of test environments and application deployments. - Introduction and management of a managed service to administer Business Objects due to shortage in staff and skillset. Working with the supplier to make sure reports where delivered within agreed time frame and regular meetings to track progress against work stack. Show less
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Help Desk Analyst
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Feb 2011 - Jun 2013
- Assisted customers directly over the phone with technical issues relating to electronic banking systems. - Investigative work on behalf of both customers and stakeholders; liaising with third party suppliers to resolve any issues that arose within the system, such as bugs or improvements that could be made.- Became technical lead and it became my responsibility to assist with the on-boarding, conduct the training of all new team members and recruit temporary members of staff for busy periods.- Allocation of work to other members in the team, making sure all priorities are met.- Accurately keying high-risk security data into internal systems. Show less
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Education
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Highlands College
BTEC IT National Diploma, Information Technology