Joel Gage
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English -
Topline Score
Bio
Experience
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Allied Barton Securtiy
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United States
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Security and Investigations
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700 & Above Employee
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Independent Consultant
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Dec 2014 - Present
Working as an Independent consultant on various short term projects Working as an Independent consultant on various short term projects
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Computech Corporation
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Customer Engineer/Field Service Technician
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Sep 2014 - Dec 2014
Responsible for performing installation of hardware, hardware diagnostics, maintenance, and repairs, including multi-vendor maintenance with customer satisfaction and asset management as additional areas of responsibility.Requires customer interaction while performing repairs, installations, etc. Responsible for performing installation of hardware, hardware diagnostics, maintenance, and repairs, including multi-vendor maintenance with customer satisfaction and asset management as additional areas of responsibility.Requires customer interaction while performing repairs, installations, etc.
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Desktop Support/PC Tech
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Oct 2012 - Sep 2014
Tech will travel to regional and international airports to perform Install Applications, ensure IP printers are properly mapped, reconnect and set up peripherals, migration of data,de-install legacy equipment and remove hard drives on hardware (desktop/laptop) for Transportation Security Administration (TSA). All travel and accommodations are paid for by ABBTECH. Tech will travel to regional and international airports to perform Install Applications, ensure IP printers are properly mapped, reconnect and set up peripherals, migration of data,de-install legacy equipment and remove hard drives on hardware (desktop/laptop) for Transportation Security Administration (TSA). All travel and accommodations are paid for by ABBTECH.
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Southwest Systems Engineering Corp (SSEC) (Contract Position)
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Sierrra Vist AZ
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Apprentice Field Engineer
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Mar 2012 - Aug 2012
Performing installs of Wireless networks for Ross Stores. Task includes running of Cat5e cable, whiling operating a scissor elevated lift, tie downs of cables, perform cable tests, system reconfiguration and Punch down for either A/B systems, configuration of electronic scanners, Access Point Collectors and printers with IPASS, Ross / Accenture bridge and NOC Motorola technicians. Performing installs of Wireless networks for Ross Stores. Task includes running of Cat5e cable, whiling operating a scissor elevated lift, tie downs of cables, perform cable tests, system reconfiguration and Punch down for either A/B systems, configuration of electronic scanners, Access Point Collectors and printers with IPASS, Ross / Accenture bridge and NOC Motorola technicians.
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Entry Level IT Client Support Agent
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Jan 2011 - May 2011
Entry Level IT Client Support Agents 100% Phone Support by Answering ACD calls and address the customer's technical support needs or handle/route accordingly. Provide password resets and very basic operational or maintenance issues. Escalate problems when unable to make proper determination. Remain knowledgeable of client's product line and service offerings, current industry products and technologies. Log in customer contacts. Complete required product training modules on time to remain competent of current technology offerings. Identify and provide input on unique or recurring customer problems
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Help Desk Specialist
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Nov 2010 - Dec 2010
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
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Deployment Technician
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Mar 2010 - Apr 2010
Working in the Office of the Comptroller of Currency of the US Treasury to upgrade, transfer applications and personal data from individual's older models of Laptops/PCs to newer ones. Working in the Office of the Comptroller of Currency of the US Treasury to upgrade, transfer applications and personal data from individual's older models of Laptops/PCs to newer ones.
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Armed Security Guard
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Oct 2003 - Mar 2010
Primarily responsible to perform protective service work such as guarding Government owned or leased buildings and property, protecting Government equipment and material, and controlling access to Federal installations by employees, visitors, residents, and patients. Support Training Officer with learning outcomes, program planning/development, and documentation. Promoted to Assistant Supervisor, serving as interim Shift Supervisor when necessary. Also known as in house "computer subject matter expert - SME" to Chief, 1st LT, Line Supervisors (2nd LT) and other fellow security officers As Security Officer In Charge (SOIC), oversee security at main gain ensuring seamless operations and reliable activities.
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Systems Programmer
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May 2001 - Nov 2001
Downloading, archiving, and presenting of satellite images to predict rainfall through the writing of Unix scripts, Matlab and C programs and coding to accomplish this. Downloading, archiving, and presenting of satellite images to predict rainfall through the writing of Unix scripts, Matlab and C programs and coding to accomplish this.
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Computer Scientist
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Mar 2001 - May 2001
Lead Computer Scientist for the ARISS Test Team. Team conducted independent test of the ARISS software; various locations around the country Lead Computer Scientist for the ARISS Test Team. Team conducted independent test of the ARISS software; various locations around the country
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Software Engineer
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Dec 2000 - Feb 2001
Learning, writing and coding programs in Array Processing Language (APL) for computer robots to cancel and book airline reservations on various customer flights. Learning, writing and coding programs in Array Processing Language (APL) for computer robots to cancel and book airline reservations on various customer flights.
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Software Engineer
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Sep 2000 - Nov 2000
Performing design, maintenance, compiling, test and debugging in C and Ada of the secured communications encryption system for the F-22. All development is on done using Code Warrior on the Windows NT and Unix environment. Performed unit testing of code modules and peer code reviews. Performing design, maintenance, compiling, test and debugging in C and Ada of the secured communications encryption system for the F-22. All development is on done using Code Warrior on the Windows NT and Unix environment. Performed unit testing of code modules and peer code reviews.
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Software Engineer
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Apr 1999 - May 2000
Performing design, maintenance, compiling, test and debugging in C++ and Ada of AIM POINT and its related objects and classes for the Mission Planning Section of JSOW in Strike Weapons. All development is on done on a real time embedded operating system using X-Windows and Motif within a Unix korn shell environment. Also performed tasks on the MIS tool using Visual Basic 3.0 and 6.0 with crystal report. Performed testing of code modules. Performing design, maintenance, compiling, test and debugging in C++ and Ada of AIM POINT and its related objects and classes for the Mission Planning Section of JSOW in Strike Weapons. All development is on done on a real time embedded operating system using X-Windows and Motif within a Unix korn shell environment. Also performed tasks on the MIS tool using Visual Basic 3.0 and 6.0 with crystal report. Performed testing of code modules.
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Technical Support/Help Desk
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Apr 1998 - Apr 1999
Provides technical support to customer in relation to shipping software. Requiring working knowledge of Windows operating systems; communication devices such as modems; LANs,Networks, remote access software. Educate end users, performed troubleshooting of technical problems and assist users in troubleshooting , diagnose and resolving hardware and software issues. Also performed redirect problems to appropriate resource, identify and escalate situations requiring urgent attention, track and route problems and requests and document resolutions, prepare activity reports, stay current with system information, changes and updates, research questions using available information resources, follow standard help desk procedures, log all help desk interactions, advise user on appropriate action, clean, modify and repair computer hardware including monitors, keyboard and printers as needed, evaluation of company hardware and software and install new software on users computers
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Software Engineer
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Jul 1997 - Mar 1998
Software Engineer on TOPRIGGER project utilizing Visual C++ to develop functional program modules on the Windows NT platform. Used Object Oriented approach to writing and developing these modules. Serving as expert in the area of HTML Editing using the Adobe Pagemill HTML Generator and PhotoShop applications to create help web pages and images that are called by program modules during their operations. Software Engineer on TOPRIGGER project utilizing Visual C++ to develop functional program modules on the Windows NT platform. Used Object Oriented approach to writing and developing these modules. Serving as expert in the area of HTML Editing using the Adobe Pagemill HTML Generator and PhotoShop applications to create help web pages and images that are called by program modules during their operations.
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Software Engineer
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Sep 1995 - Jul 1997
Coded, maintained, debugged, testing, performed flow-charting, and code walk throughs of C and PASCAL code on the VAX/VMS Digital Mini Mainframe and IBM PCs. Wrote personal WebPages, edited and made other improvements to other web related pages on the Internet in HTML and performed maintenance on Java scripts. June 93 September 95 Research Analysis and Maintenance (RAM Coded, maintained, debugged, testing, performed flow-charting, and code walk throughs of C and PASCAL code on the VAX/VMS Digital Mini Mainframe and IBM PCs. Wrote personal WebPages, edited and made other improvements to other web related pages on the Internet in HTML and performed maintenance on Java scripts. June 93 September 95 Research Analysis and Maintenance (RAM
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SAIC
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IMA Technician
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May 1992 - Mar 1993
Reviewed technical documents for grammatical and contextual accuracy. Catalogued and maintained updates for library software documentation. Reviewed technical documents for grammatical and contextual accuracy. Catalogued and maintained updates for library software documentation.
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Clerical Software Analyst and Document Clerk II
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Nov 1988 - Apr 1992
Supported software development through data maintenance and documentation creation. Wrote modules for general and specific tasks to resolve data and programming difficulties. Further experience in as Supported software development through data maintenance and documentation creation. Wrote modules for general and specific tasks to resolve data and programming difficulties. Further experience in as
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Education
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Regis University
Bachelor of Science, Computer Information Systems & Business -
Trinity University
Bachelor of Arts, Political Science & Geology -
ST. PHILIPS JUNIOR COLLEGE
Associate of Science, Teacher Education