Experience

NEX CORPORATEIT PTE LTD
• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee
• System and Network Engineer

  • Jan 2021 - Present


Robert Walters

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Network Operations Engineer for NTT - Mizuho

  • Nov 2019 - Nov 2020

   Providing a managed service to client’s data centers to ensure that their IT infrastructure and systems remain operational. Monitoring alarms in NMS and maintaining network connectivity and network Devices. Sending report for all incidents encountered and keeping stake holders updated. Coordinating/reporting with service provider for link/circuit down. Investigating traffic logs for high utilization and identifying top talkers for the circuit. Replacing SFP and checking fiber cables for inter device connectivity. Providing network availability report and daily health check report. Identifying and resolving technical problems and fulfills requests following agreed procedures. Planning and carrying out agreed maintenance and proactive tasks and fulfills requests as required. Working with Vendor and senior engineer for changes, capacity, continual service improvement, identifying opportunities to increase efficiencies. Reviewing the change and prepares pre and post changes configuration. Monitoring the ticket queues along with consistent updates of the tasks completed to confirm the resolution of incidents or completion of requests within agreed SLAs. Tracking incident queues and escalating to Team / Tech Leads for any possible SLA breaches. Following work instructions / SOPs along with inherent technical capabilities to identify, analyze, diagnose and resolve incidents and requests.  Coordinating with clients to gather additional info to enable faster resolutions of incidents / requests. Analyzing incidents / requests to produce knowledge articles enhancing knowledge base as quick referral for Service Desk and L1 teams increasing First time resolutions. Identifying root cause of non-compliant change configuration items and takes ownership to remediate. Show less

• Network Operations Engineer L2 for NTT Deutsche Bank

  • Apr 2018 - Nov 2019

   Providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Investigating traffic logs for high utilization and identifying top talkers for the circuit. Implementing configuration changes and network device replacement. Participating on Incident Management Bridge for identifying and investigating network. Upgrading IOS on Cisco devices. Proactively monitoring alarms in NMS. Replacing SFP and checking fiber cables for inter device connectivity. Implementing network maintenance including DC power down maintenance and site isolation activity. Working with L1 and L3 engineering teams for changes, capacity, continual service improvement, identifying opportunities to increase efficiencies. Monitoring the ticket queues along with consistent updates of the tasks completed to confirm the resolution of incidents or completion of requests within agreed SLAs. Coordinating with service provider for link/circuit down. Identifying root cause of non-compliant configuration items and takes ownership to remediate. Ensuring that no unauthorized changes were executed on the network devices Investigates and analyses the tickets, processes and logs problem tickets for solution / permanent fix. Actively contributes to the problem management process and takes ownership for problem tickets assigned to Engineer. Show less



Accenture Philippines

• IT Services and IT Consulting
• 700 & Above Employee

• Team lead for Network for Michael's Store

  • Feb 2017 - Mar 2018

  > Provides network availability report> Provides Wi-Fi report for 1331 Stores> Provides Daily Health Check of Switches and Router> Managing SolarWinds and Airwaves> Provides immediate resolution on network issue for corporate office and Store sites.> Managing the Network and Network Device.> Providing the RCA of the incident and ensure that the SLA are all met> Configuring Networking devices such as Routers, Switches, and Access points> Managing Wireless Lan Controller for Aruba Access points> Serve as the first escalation point for technical problem resolution management.> Weekly meeting with client to discuss weekly performance of the team and make sure that > Weekly meeting with the management to discuss updates and plan Show less

• Team Lead Solution Engineering Specialist for Verizon

  • 2012 - Aug 2017

  > Serve as the first escalation point for technical problem resolution management.> Identify problem areas and solve issues in a proactive manner> Provide technical leadership to team members.> Proactively monitor support task assigned to each team member> Mentor and train team member on the foundations of creating BOM for Network equipment.> Evaluate and initiate processes to be utilized within the support department.> Initiate organizational and operational initiatives to continually identify opportunities for improvement in support delivery.> Analyze and create documented solutions that will be published to a company knowledge base for internal.> Acquire and maintain current knowledge of relevant service offerings and support policies to provide technically accurate solutions to customers > Monitor performance of the team and provide coaching and mentoring on a monthly basis or as needed. Show less



iPlus Intelligent Network, Inc.

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Technical Specialist Netowrk

  • Jan 2012 - Mar 2012

  > Designing WAN network diagram for Leased Line and DSL services > Ensures that installation of services are being completed within the base lined time scales > Provides regular and timely reporting of project progress to the Account manager > Installation and configuring of networking devices(Router,Firewall, and other UTM) for Leased Line and DSL > On-site technical support for all products and services > Providing a technical resolution on client issue via email and phone call for all services > Visiting client onsite and providing technical solution on issue and concern with the services > Installation and deployment if IP phones to the customer > Implementing of value added service, domain hosting, Email hosting, Web Hosting and VoIP. > Administering of email and web hosting for client > Monitoring and maintaining Network and System Servers > Managing Email servers and DNS servers > Resolving issues on email and domain name issues > Providing technical report on network and system servers > Designing WAN network diagram for Leased Line and DSL services > Installing and configuring of networking devices > Assisting client and providing resolution via email and phone call > Visiting client onsite and providing solution on technical issues and concern with the services > Third-level and Second-Level technical support for all products and services Show less



Infocom Technologies, Inc.

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Technical Specialist – Network Engineer

  • May 2009 - Dec 2011

  > Designing WAN network diagram for Leased Line and DSL services > Ensures that installation of services are being completed within the base lined time scales > Provides regular and timely reporting of project progress to the Account manager > Installation and configuring of networking devices(Router,Firewall, and other UTM) for Leased Line and DSL > On-site technical support for all products and services > Providing a technical resolution on client issue via email and phone call for all services > Visiting client onsite and providing technical solution on issue and concern with the services > Installation and deployment if IP phones to the customer > Implementing of value added service, domain hosting, Email hosting, Web Hosting and VoIP. > Administering of email and web hosting for client > Monitoring and maintaining Network and System Servers > Managing Email servers and DNS servers > Resolving issues on email and domain name issues > Providing technical report on network and system servers > Designing WAN network diagram for Leased Line and DSL services > Installing and configuring of networking devices > Assisting client and providing resolution via email and phone call > Visiting client onsite and providing solution on technical issues and concern with the services > Third-level and Second-Level technical support for all products and services Show less