Experience

Within3

• United States
• Software Development
• 100 - 200 Employee

• Senior Product Owner & Scrum Master

  • Feb 2022 - Present

  ● Partnered with senior leadership and other stakeholders to align product roadmap strategy with business goals. ● Served as an agile coach and evaluated current processes to identify areas for improvement. ● Led the organization's adoption of story point estimation and velocity tracking. ● Collaborated with UX designers and product management to ensure user stories and design mockups supported the overall product vision & business objectives.

• Product Owner & Scrum Master

  • Apr 2021 - Feb 2022

  ● Led the organization's transition to Scrum from waterfall. ● Developed a product backlog, and continuously maintained that backlog to generate maximum recurring business value. ● Collaborated with stakeholders and Scrum team members to craft user stories and acceptance criteria. ● Led sprint ceremonies including daily standup, backlog refinement, sprint planning, sprint review, and sprint retrospective. ● Developed and facilitated training sessions for significant new… Show more ● Led the organization's transition to Scrum from waterfall. ● Developed a product backlog, and continuously maintained that backlog to generate maximum recurring business value. ● Collaborated with stakeholders and Scrum team members to craft user stories and acceptance criteria. ● Led sprint ceremonies including daily standup, backlog refinement, sprint planning, sprint review, and sprint retrospective. ● Developed and facilitated training sessions for significant new feature releases.



Kelmar Associates

• Business Consulting and Services
• 100 - 200 Employee

• Jr. Product Owner

  • Jan 2018 - Apr 2021

  ● Managed product backlog while balancing priorities between new client implementations and existing client feature requests & bug reports. ● Led backlog refinement meetings to plan and estimate upcoming work. ● Collaborated with members of the business and development teams to gather requirements and write user stories. ● Partnered with developers to troubleshoot and diagnose reported defects and plan solutions. ● Designed and produced training videos for significant new… Show more ● Managed product backlog while balancing priorities between new client implementations and existing client feature requests & bug reports. ● Led backlog refinement meetings to plan and estimate upcoming work. ● Collaborated with members of the business and development teams to gather requirements and write user stories. ● Partnered with developers to troubleshoot and diagnose reported defects and plan solutions. ● Designed and produced training videos for significant new features from each sprint.

• System Support Associate

  • Mar 2016 - Dec 2017

  Wilmington, De ● Analyzed and diagnosed customer concerns with software product. ● Served as primary point of contact for state clients. ● Facilitated and led meetings between key project stakeholders. ● Provided on-site training for client managers and associates. ● Developed and led training sessions for clients and internal staff. ● Developed and maintained client training documentation. ● Designed software solutions incorporating client and internal feedback. ● Utilized agile project… Show more ● Analyzed and diagnosed customer concerns with software product. ● Served as primary point of contact for state clients. ● Facilitated and led meetings between key project stakeholders. ● Provided on-site training for client managers and associates. ● Developed and led training sessions for clients and internal staff. ● Developed and maintained client training documentation. ● Designed software solutions incorporating client and internal feedback. ● Utilized agile project methodology as part of a fast-paced, multifunctional team.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Specialist

  • May 2012 - Mar 2016

  ● Worked as a member of a high volume sales team to provide a tailored experience to each customer. ● Utilized SAP system to track and maintain inventory levels, track shipments, and research current sales metrics. ● Utilized technical knowledge to translate various product features and specifications into information that the customer could understand, and realize how it could positively impact them. ● Worked as a liaison between different areas of the store to educate co-workers on… Show more ● Worked as a member of a high volume sales team to provide a tailored experience to each customer. ● Utilized SAP system to track and maintain inventory levels, track shipments, and research current sales metrics. ● Utilized technical knowledge to translate various product features and specifications into information that the customer could understand, and realize how it could positively impact them. ● Worked as a liaison between different areas of the store to educate co-workers on how their actions impacted the store as a whole. ● Provided training to new employees on proper processes and procedures, and how the business operates as one cohesive unit. ● Provided sales and inventory reports to management utilizing Excel and SAP. Show less



University of Delaware

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Sep 2015 - Dec 2015

  Newark, DE