Experience

iLAB

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Sr. Manager of Global IT Services

  • Sep 2017 - Present

  Responsible for planning and managing global IT services, along with leading the internal support team.

• Manager: Infrastructure and Support Services

  • Mar 2016 - Aug 2017

  Responsible for Managing North American based cloud services along with leading the internal service based support team.



Fifth Gear (Acquired by Speed Commerce Dec. 2014)

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Systems Administrator

  • Sep 2011 - Feb 2016

  Focused on the virtual environment to build and maintain the systems that run the infrastructure as well as the custom software that clients use to manage their fulfillment operations.ResponsibilitiesDeployment and day to day operations of vSphere environment contains multiple hosts in multiple locations hosting 300+ virtual machines. Selected,Deployed and Maintained the internal system monitors using a combination of PRTG and PagerDuty.Deployed and maintained Client websites via Citrix Netscalers.Implementation and operation of the Disk to Disk backup and recovery solution using Unitrends Recovery AppliancesActive Directory management of a multi-forest environment containing 500+ users. Show less

• Operations Specialist

  • Oct 2003 - Sep 2011

  Processed orders for clients using custom build AIX systems. Was responsible to maintain system files and work with the client on support related issues. Also deployed and maintained internal laptops and provided desktop supportResponsibilitiesPerform daily operations for external client using a custom OMS system sending and receiving orders to remote fulfillment facilities.Day to day maintenance of AIX system responsible for running client OMS systems.Workstation troubleshooting and support for company personnel Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Outbound Belt Supervisor

  • Aug 2001 - Oct 2003

  Responsible for training loaders and running belt operations. I was also responsible for running of multiple belts during Full Time Supervisor vacations.

• Outbound Loader

  • May 2001 - Aug 2001

  Provide scanning and tracking visibility for customer packages. Safely and securely load customer packages to prevent damage and insure safe arrival.