Experience

Carter Credit Union
• Financial Services
• 1 - 100 Employee
• Loan Underwriter

  • Jan 2022 - Present


Regions Bank

• United States
• Banking
• 700 & Above Employee

• Financial Relationship Consultant

  • Oct 2018 - Jan 2022

• Financial Relationship Specialist

  • Jan 2018 - Oct 2018

• Branch Service Leader I

  • May 2017 - Dec 2017

  -Oversee and ensure that all operational and compliance-related tasks are completed. -Oversee the Teller line that operational and compliance tasks are completed. -Update Branch procedural and operational changes. -Ensure optimal KDS360 performance by performing weekly observations on all tellers.

• Teller III

  • Oct 2015 - May 2017

  -Consistently balance teller drawer daily. -Accurately identify customer needs by using the Financial Goals Assessment and Teller Offers. -Deliver excellent customer service with every customer by implementing Key Driver Score 360 (KDS 360) practices. -KDS Champion: Coach employees on delivering excellent customer service by teaching KDS 360 practices weekly. -Vault Teller: Ensure that the Branch stays under the maximum cash item by balancing the Vault, and ensuring that all… Show more -Consistently balance teller drawer daily. -Accurately identify customer needs by using the Financial Goals Assessment and Teller Offers. -Deliver excellent customer service with every customer by implementing Key Driver Score 360 (KDS 360) practices. -KDS Champion: Coach employees on delivering excellent customer service by teaching KDS 360 practices weekly. -Vault Teller: Ensure that the Branch stays under the maximum cash item by balancing the Vault, and ensuring that all employees stay under their cash limits daily.



Krispy Kreme

• Food and Beverage Services
• 700 & Above Employee

• Shift Supervisor

  • May 2015 - Feb 2016

• Area Sales

  • Mar 2015 - May 2015

• Production Specialist

  • Dec 2014 - Mar 2015

  -Consistently maintain the quality standards for the product. -Designated as trainer for all new production staff members. -Responsible for meeting and exceeding all production goals. -Completed Key Staff Training in 2008. -Cross trained in supervisory duties to include: retail and customer service, inventory, order and receiving stock, balancing of cash and credit receipts. -Employee of the Month in 2005.



Goodwill Industries of North Louisiana

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Donated Goods Retail Store Manager

  • Apr 2013 - Oct 2014

  -Planned and Managed All aspects of the processing and retail departments. -Maintained staffing and scheduling of employees for 30 plus employees. -Responsible for training of all staff members -Responsible for the completion on all employee evaluations. -Accurate daily record keeping and reporting. -Implementation of "World Class Customer Service" throughout the store -Manage all revenue and bank deposits. -Accurate distribution of cash drawers. -Trained and worked… Show more -Planned and Managed All aspects of the processing and retail departments. -Maintained staffing and scheduling of employees for 30 plus employees. -Responsible for training of all staff members -Responsible for the completion on all employee evaluations. -Accurate daily record keeping and reporting. -Implementation of "World Class Customer Service" throughout the store -Manage all revenue and bank deposits. -Accurate distribution of cash drawers. -Trained and worked with individuals with disabilities and disadvantages. -Forklift Certified

• Donated Goods Retail Assistant Store Manager

  • Apr 2012 - Apr 2013

  -Responsible for all operations in the absence of the Manager. -Accurately complete all daily reports. -Responsible for employee scheduling. -Assisting with the training of all staff members. -Knowledge of each position's responsibilities and the ability to perform them. -Assisted with the implementation "Best Practices" reset for all company retail stores. -CPR Certified. -Voted "Rookie of the Year - Donated Goods Retail."



Cinemark Tinseltown

• United States
• Movies, Videos, and Sound
• 1 - 100 Employee

• Concessionist

  • Nov 2011 - May 2012

  -Ensured providing excellent customer service. -Responsible for stocking of all inventory. -Maintained all cash and credit transactions. -Accountable for the cash draw and the balancing of receipts. -Successfully maintained all safety policies and procedures.

• Production Specialist

  • Apr 2005 - Apr 2012

  -Consistently maintain the quality standards for the product. -Designated as trainer for all new production staff members. -Responsible for meeting and exceeding all production goals. -Completed Key Staff Training in 2008. -Cross trained in supervisory duties to include: retail and customer service, inventory, order and receiving stock, balancing of cash and credit receipts. -Employee of the Month in 2005.