Joel Custódio de Alencar Neto

Product Especialist at VR
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Português Native or bilingual proficiency
  • Espanhol Professional working proficiency
  • Inglês Professional working proficiency

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Bruno Thiago D.

Falar do Joel não é nenhum desafio, profissional e pessoa exemplar, curioso, empenhado, amigo e confiável. Joel sempre busca ser solícito, trazendo ideias e propostas para melhorar as entregas de seu time e pares. Um profissional ímpar, com senso de urgência e olhar de dono, focado nas entregas e tudo com excelência.

Cynthia Nogueira

Trabalhei com o Joel no Banco Bradesco e sempre admirei as entregas e profissionalismo. Sempre que necessário recorro a ele para tirar dúvidas e dicas. Uma inspiração pra mim.

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Credentials

  • Digital Product Leadership
    Tera
    Nov, 2022
    - Nov, 2024
  • Certified Scrum Product Owner® (CSPO®)
    Scrum Alliance
    Aug, 2022
    - Nov, 2024
  • Product Management
    Cursos PM3
    Apr, 2021
    - Nov, 2024
  • Scrum Foundation Professional Certificate (SFPC)
    CertiProf
    Jun, 2020
    - Nov, 2024
  • Six Sigma Yellow Belt
    6SIGMAstudy - The global certification body for six sigma certifications
    Apr, 2020
    - Nov, 2024
  • Especialização Essencial em Pagamentos
    Visa University
    Mar, 2019
    - Nov, 2024
  • Business Process Transformation
    EloGroup
    Dec, 2017
    - Nov, 2024

Experience

  • VR
    • Brazil
    • Financial Services
    • 700 & Above Employee
    • Product Especialist
      • Oct 2021 - Present

      • I am responsible for sustaining and evolving the CAIXA Refeição e Alimentação app. • Backlog management, building and communicating the roadmap with the squad and stakeholders. • I work in planning, mapping opportunities, discovery and delivery of solutions. • I lead cross projects and work on improving processes in partnership with other squads that are part of the CAIXA Pré-Pagos BPO operation. • I am responsible for sustaining and evolving the CAIXA Refeição e Alimentação app. • Backlog management, building and communicating the roadmap with the squad and stakeholders. • I work in planning, mapping opportunities, discovery and delivery of solutions. • I lead cross projects and work on improving processes in partnership with other squads that are part of the CAIXA Pré-Pagos BPO operation.

  • banco BV
    • Brazil
    • Banking
    • 700 & Above Employee
    • Cards Analyst
      • Feb 2021 - Sep 2021

      • I coordinated support processes and the development of new functionalities related to cards in the bank's app. • I provided support to the data team in building access dashboards. • I conducted planning, refinement, sprint review, and retrospectives ceremonies, promoting a collaborative and obstacle-free environment. • I worked closely with other teams (operations, customer service, UX, data, technology) ensuring deliveries aligned with business and customers. • I coordinated support processes and the development of new functionalities related to cards in the bank's app. • I provided support to the data team in building access dashboards. • I conducted planning, refinement, sprint review, and retrospectives ceremonies, promoting a collaborative and obstacle-free environment. • I worked closely with other teams (operations, customer service, UX, data, technology) ensuring deliveries aligned with business and customers.

  • Banco Bradesco
    • Brazil
    • Banking
    • 700 & Above Employee
    • Product Analyst
      • Oct 2018 - Jan 2021

      • I led the product discovery process focused on acquiring cards in digital channels for the MEI and EI public.• I acted in building journeys and conducting usability tests.• I coordinated weekly process improvement forums between Alelo and Bradesco managers.• I acted in the implementation of new guarantees, reformulation, monitoring of indicators, and sending data bases to the commercial team.

    • Junior Process Analyst
      • Mar 2018 - Sep 2018

      • Assisted in the digital transformation of operations as a culture of innovation facilitator.• Conceptualized and conducted workshops and idea generation activities.• Mapped internal and external partners, identifying business opportunities.• Participated in RPA and AI solution proof of concept.

    • Assistant Product and Services Analyst
      • Apr 2015 - Mar 2018

      • Coordinated projects for standardization and automation of operational processes.• Structured the scope of operation of the operational teams during the department incorporation process.• Mapped needs and implemented systemic access groups for approximately 1500 employees.• Supported the construction of the BIA (Bradesco Artificial Intelligence) knowledge base.

    • Intern
      • Jul 2013 - Mar 2015

      • Conducted analysis, framing and release of BNDES Finame financing operations.• Standardized the opinions issued by the analysts for the agency network.• Updated regulations and procedural manuals.

Education

  • MIT Professional Education
    Liderança na Inovação, Administração e Negócios
    2023 - 2023
  • Nova School of Business and Economics
    Formação Executiva em Gestão e Liderança, Administração e Negócios
    2021 - 2021
  • Fundação Getulio Vargas
    Master of Business Administration - MBA, Business management
    2018 - 2020
  • Universidade Presbiteriana Mackenzie
    Postgraduate, Specialization in Corporate Finance
    2015 - 2017
  • Anhanguera Educacional
    Bacharelado, Management
    2011 - 2014

Community

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