Experience

Shire of Wyndham East Kimberley

• Australia
• Government Administration
• 1 - 100 Employee

• • Jun 2019 - Present

  Working remotely from Darwin I continue my previous role with a shift in focus. • Documenting knowledge and processes that I have acquired over my previous six year to ensure continuity.• Consolidating ad-hoc PowerShell scripts I had developed previously to increase IT workflow efficiency into more user friendly and documented modules.• Managing the replacement of an application server at the Kununurra Community Library• Managing the upgrade of audio-visual systems in the two Council Chambers.• Assisting in the roll out of a new IP telephone system which includes some major changes to the network infrastructure.• Providing remote support when staff absences or workloads at the main Kununurra office as required. Show less

• • Jun 2013 - Jun 2019

  I worked as part of a small team administering, developing & providing technical support for the Shire’s ICT infrastructure.Key Responsibilities• Administered and provided technical support for systems & networks including Active Directory, Exchange, SQL, Citrix, VMWare, Microsoft Server, Microsoft Office, & audio-visual systems.• Acted as a link between end users and IT service providers.• Coordinated installation & configuration of hardware ranging from smart phones to servers.• Provided instruction & training in the use of ICT systems to ensure their optimal use.• Implemented Disaster Recovery procedures to maintain the integrity of Shire data.• Maintained the remote desktop environment (Citrix) & secure distributed network (via Sophos Remote Ethernet Devices and firewall appliances).• Administered the Shire’s Geographical Information System GIS system.• Effectively managed projects of varying scale to successful completion.Key AchievementsI commissioned & managed several projects independently. Some of these projects included:• Installation of a Microsoft Exchange 2013 server & migrating mailboxes from the existing 2007 server without external support, saving considerable expense.• Installation of a UPS for the main server room, including software & smart power distribution units to manage graceful shutdown & start-up of servers in the event of power outages.• A public facing instance of the geographical information system Intramaps.• A deployment system using Microsoft Deployment Tools & Group Policy to ensure consistency of user experience across devices and efficient maintenance of software.• Identifying a major issue in Active Directory requiring the restoration of the domain controller & file server from backups with no data loss or downtime for users.• Learning PowerShell & developing scripts for common tasks such as creating accounts for new employees in all systems, reducing the time required by up to 80%. Show less

• • Jan 2019 - May 2019

  To bridge the time between the previous Manager leaving and a new one being recruited I stepped up to fill the role. Due to family reasons, I did not apply for the permanent position.• liaised with Executive Management to identify the ICT needs of the organisation• supervised the other member of the ICT team• Ensured that help desk requests were dealt with in a timely manner• Managed preparation for implementation of the IP phone system commissioned previous manager• Assessed requirements for ICT in the annual budget for Council• Managed replacement of Citrix with Microsoft Remote Desktop Services as the remote desktop environment Show less

• • Sep 2011 - Jun 2013

  I worked with the Team Leader of Records & Customer Service to ensure the consistent and efficient management of the Shire’s records. Key Responsibilities• Ensuring that documents were recorded and filed appropriately.• Liaising with all sections of the organisation to determine how the records system could be most effectively used.• Assisting in the location of documents for freedom of information requests or other projects.• After less than a year in the role I was also made responsible for administering the Shire Geographical Information System, IntraMaps.Key Achievements• For approximately 7 months I worked independently as the only member of the team despite having only six month experience.• Compiled the Shire’s Recordkeeping Plan 2012 which had been deferred by the team prior to my starting.• Developed a macro enabled Excel spreadsheet to automate the generation and formatting of the monthly report on records to be actioned required by the Executive Management Team. This made it significantly easier for management to track how well the organisation was fulfilling its legal records obligations with the ability to drill down to greater detail compared to the previous report. Implemented in 2012, the report was still in use in 2019.• Created a number of layer in IntraMaps mapping data held in the Shire’s database system SynergySoft. For example one showed locations of public health complaints for use by the Environmental Health Officers. Show less

• • Jul 2011 - Sep 2011

  I worked as part of the infrastructure team and with the Records Officer to identify documents that required archiving for the Department of Infrastructure.Key Responsibilities• Identify key metadata of documents to file them appropriately.• Organise my time independently to complete the work accurately and efficiently.• Liaise with the Infrastructure team to identify priorities.



VIP Cultural Organization Ltd.

• Tainan City, Taiwan

• English Foreign Language Teacher

  • Aug 2008 - Jul 2010

  For two years I taught English to Taiwanese primary school aged children. Key Responsibilities: • Plan lessons that adhered to the prescribed curriculum and were engaging for children who may have little to no knowledge of English using clear presentation and communication skills. • Liaising with the Taiwanese teachers who taught the same classes on other days, often with only very brief meetings in purpose. • Time management and the ability to adapt quickly and innovate in the classroom. • Contributing original material for several themed ‘Camps’ that would be appropriate for the target audience. • Organising demonstration lessons for parents to see their children’s progress. Key Achievements • Created several original educational games in Microsoft PowerPoint for use with the company’s interactive whiteboard. • Created and organised a number of teaching resources to allow other teachers to use their time more efficiently. Show less



Integrity Staffing Solutions

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Temporary Admin Support Worker

  • May 2007 - Oct 2007

  As a temporary employee in Perth I was required to adapt to different workplaces and work professionally as part of a variety of different teams. I completed the following assignments: • Western Australian Department of Education and Training: producing teaching support material of a high standard of presentation. • Halliburton, Landmark Division: Cleansing data for the geological division in a team working on a cataloguing project. I was required to categorise information, identify missing information and retrieve it from the source. • Western Australian Drug and Alcohol Office: data entry to a deadline. • Metplant Engineering Services: producing documents for tender packages to be sent out to clients, kept track of each package and liaised with clients to ensure the process when smoothly. Show less