Senior Manager of Training & Op Services

• Mar 2023 - Present

Manager of Operation Services and Training

• Mar 2022 - Mar 2023

Operations Services Project Manager

• Sep 2020 - Mar 2022

Franchise Business Consultant

• Sep 2015 - Jul 2020

In this capacity I paid regular store visits, assessed performance, identified bottlenecks, and devised results-driven solutions to drive overall business volume growth and optimize P&L. Cultivated and strengthened productive relationships with key stakeholders through identifying and addressing individual needs and concerns. Instituted robust plans to maximize product quality and ensure strict compliance with brand standards. Delivered comprehensive training to owners and team members of new locations on food safety, food production, and marketing initiatives to nurture capabilities of participants. A few of the highlights I brought to Togo's Eateries, LLC:  Led and developed highly skilled and dedicated teams, conducted performance evaluations, and provided sound guidance geared towards professional development.  Designed and implemented effective customer dealing methods and practices to maximize clients’ satisfaction and accelerate sales growth within a challenging market environment. Related Skills: Performance Assessment / Improvement, Business Expansion and Growth, Long-term Relationship Building, Issues Identification and Resolution, Team Building and Leadership, Customer Experience Management Show less

District Manager

• Feb 2007 - Jan 2015

In this capacity I spearheaded the end-to-end management of IHOP restaurant operations in Kentucky, Ohio, and Indiana while adhering to corporate policies and procedures. I held full spectrum of P&L accountability for $15M annual revenue and orchestrated innovative business solutions to initiate productive change. I designed and implemented effective SOPs to streamline operations and drive business success. A few of the highlights i brought to River Road Restaurants, IHOP Franchisee:  Planned and established new restaurants across five locations through providing integral leadership in all administrative and operational aspects that resulted in annual incremental revenue of $11M.  Led all facets of human resource management, including recruitment and selection, training and development, compensation and benefits, and employee relations to achieve performance excellence. Related Skills: Operations Management Strategies, Full Spectrum of P&L Accountability, Process Redesign / Improvement, Business Expansion and Growth, HR Management, Team Building and Leadership, Multitasking Show less

Owner/Operator

• Jun 1991 - Feb 2006

In this capacity I streamlined and oversaw complex restaurant operations with annual revenue of $2.25M. I supervised and mentored a team of 70 professionals, assessed performance, evaluated training needs and executed innovative plans to optimize productivity and efficiency. I supported the smooth execution of multiple local fundraising and charitable events leveraging excellent communication and interpersonal proficiencies. It is worth mentioning that I organized and prioritized responsibilities to complete simultaneous tasks with stringent deadlines and fast-paced environments. Related Skills: Strategic Business Planning and Execution, Team Building and Leadership, Performance Evaluation / Improvement, Event Management, Effective Communication Skills, Multitasking and Self-Management Show less